Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Hello, among my ordered items in my recent purchase is the rear light which poses a problem regarding its operating duration. After an hour it stops in continuous mode.
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Response from Materiel-velo.com
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the rear light is not working properly and stops after an hour. Please feel free to contact our after-sales service for assistance.
Best regards,
The team at Materiel-velo.com
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Thierry G.
Rating: 4 out of 5
following a purchase from 04/12/2025
No problem, conforms to the order
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Robert L.
Rating: 4 out of 5
following a purchase from 29/11/2025
Order delivered within the expected time, perfect. Now remains to validate the quality of the product that I have not yet been able to test
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Eric R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Nothing to say about access to the site, packaging and delivery. I just have a negative opinion on one of the expensive products, hardware and poorly adapted.
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Francis F.
Rating: 3 out of 5
following a purchase from 02/12/2025
Fast delivery and in accordance with the order. Nothing to complain about
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Stephane T.
Rating: 4 out of 5
following a purchase from 14/11/2025
Satisfied with the material and the service. That said, 4 stars because it took a long time to be delivered, due to supplier shortage. That said, I recommend.
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Guy A.
Rating: 4 out of 5
following a purchase from 30/11/2025
Material perfectly corresponding to what I expected received within the deadlines
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Dominique R.
Rating: 4 out of 5
following a purchase from 01/12/2025
Unfortunately, the di2 grx is the only solution to replace an ultegra di2 11v. You have to deal with it.
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Philippe G.
Rating: 1 out of 5
following a purchase from 02/12/2025
Reliable and fast
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Serge G.
Rating: 4 out of 5
following a purchase from 02/12/2025
Speed and correct price
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Philippe C.
Rating: 3 out of 5
following a purchase from 03/12/2025
The delivery by DPD was catastrophic
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Jordan H.
Rating: 4 out of 5
following a purchase from 03/12/2025
Package in good condition and delivery within the indicated delivery times
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Patrick V.
Rating: 1 out of 5
following a purchase from 01/12/2025
perfect
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Gérard R.
Rating: 1 out of 5
following a purchase from 30/11/2025
Perfect
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Philippe M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Small computer problem during payment, but quickly resolved by Lucas. Delivery OK, nothing is missing and everything is in good condition. Moreover, it was very fast. Bravo. Philippe
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Gilbert L.
Rating: 3 out of 5
following a purchase from 02/12/2025
I ordered winter MTB shoes. It was recommended to take our usual size. Big mistake, I couldn't even get my foot into the shoe. There was no larger size available, so I returned it. Refunded very quickly but the return was at my expense, which was €10.70.
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Jacques M.
Rating: 4 out of 5
following a purchase from 29/11/2025
The site is well made, quite easy to find items and order
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Richard B.
Rating: 1 out of 5
following a purchase from 01/12/2025
Package delivered late I asked and rescheduled a delivery to a pickup point The package arrived the following Monday
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Response from Materiel-velo.com
Hello Richard,
Thank you for taking the time to share your feedback. We are sorry to hear that your package was delivered late and we understand your frustration. Your feedback is valuable and will help us improve our delivery service in the future.
Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
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Philippe P.
Rating: 4 out of 5
following a purchase from 29/11/2025
Thank you
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Marc B.
Rating: 4 out of 5
following a purchase from 28/11/2025
NO WORRY A LITTLE LONG DELAY
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Emmanuel G.
Rating: 4 out of 5
following a purchase from 30/11/2025
4 stars because nothing is 100% perfect, however the quality of the people and services of Matériel-vélo comes close. A satisfied and loyal customer, December 2025.
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Denis L.
Rating: 1 out of 5
following a purchase from 28/11/2025
Great site
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Jerome F.
Rating: 4 out of 5
following a purchase from 29/11/2025
Package well received, but box slightly damaged.
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Monique B.
Rating: 4 out of 5
following a purchase from 29/11/2025
good value for money
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Jean Yves M.
Rating: 4 out of 5
following a purchase from 28/11/2025
price, delay, impeccable choice!
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Gaetan D.
Rating: 3 out of 5
following a purchase from 29/11/2025
I had to contact customer service to confirm the arrival of my order. Because it was not confirmed at the Bondues store..
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Eric H.
Rating: 4 out of 5
following a purchase from 26/11/2025
Good product
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Eric R.
Rating: 4 out of 5
following a purchase from 19/11/2025
Order arrived on time, product conforms to my request.
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Henri P.
Rating: 4 out of 5
following a purchase from 24/11/2025
Fast delivery, good merchandise
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Thierry T.
Rating: 4 out of 5
following a purchase from 26/11/2025
good value for money and speed of delivery
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Eric L.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good advice and speed
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Natacha C.
Rating: 1 out of 5
following a purchase from 27/11/2025
I did not receive the color and pattern ordered I kept it anyway but disappointed
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Serge D.
Rating: 4 out of 5
following a purchase from 23/11/2025
I am satisfied
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Antoine M.
Rating: 1 out of 5
following a purchase from 24/11/2025
Return shipping costs are way too high.
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Franck M.
Rating: 4 out of 5
following a purchase from 26/11/2025
At Matériel vélo I only buy online because I am disappointed every time I go to the store, too bad...
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Denis S.
Rating: 1 out of 5
following a purchase from 25/11/2025
Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
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Gilles F.
Rating: 1 out of 5
following a purchase from 25/11/2025
Damaged box in soft packaging... Very disappointed.
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Thibault M.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delivery a bit long
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Doris J.
Rating: 4 out of 5
following a purchase from 24/11/2025
fast and efficient delivery
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Hubert C.
Rating: 4 out of 5
following a purchase from 21/11/2025
Overall my shopping experiences on Matériel-vélo have always been good. For the last 3, I had some inconveniences: for one, I received a pair of shorts in a different color than requested and since it's white, I haven't used it yet (maybe for the home trainer, as a last resort). For the second to last, I ordered Biemme shorts, which I had been very happy with during a previous order, but it turned out they were not of the same quality - not long distance, thin padding. During the last one, I made a mistake on Shimano shoes (both too small and not having the same reference as the known and tested ones I wanted). The return is at my expense, so I gave these shoes to someone close. Otherwise, the site works well
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