Customer reviews of Materiel-velo.com

with a bit of delay but thank you for the adequate responses

very good products, a bit long delays ....

Very satisfied with the product and the experience on the website. However, the delivery process with DPD was catastrophic: I had requested delivery to a pickup point. This was not done (reason given: package too large), then I requested home delivery which was also not done. I ended up going to pick up my package at the warehouse. A significant wait, agents on site struggling to find the packages. I ended up in the warehouse looking for my package. An agent finally managed to find it. Fortunately, my purchase was in good condition. However, I lost half a day as I had initially planned to pick it up at a pickup point. I no longer wish to ship my purchases via DPD. The previous experience a year ago was also unfortunate. I will not finalize my purchases if the only delivery option offered is this company.

very fast delivery, and products conforming to my order on the site.

Good product, too bad for the very long delivery delay of a month

The product is very good but the call to customer service is not great.

Overall good but delayed by a day for delivery even though I had received that it was delivered and that the package was waiting for me

Internet order delivered quickly and within the announced deadlines. Visit to the Herblay store to collect the package. Warm welcome.

The part I received is not the right one

Product return is not covered by matériel vélo.

Not really the most competitive and fast like the responses

Conforms to my expectations

For the price, there is neither charger nor cable

I am very satisfied

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Fast and compliant delivery

Very good Elite bottles, with a great price Interesting sterilizer, maybe a bit expensive

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I can only be disappointed Home trainer received but once assembled I notice it has a defect I am returning it but I am told that it is now considered as a warranty issue and that it has been sent directly back to the manufacturer So now I have no home trainer and not even sure to get it back... when a direct replacement or refund would have been so quick and so customer-friendly...

Yes correct since the other suppliers were out of stock

Fast delivery and compliant material. I keep this address

I give 3 for a late shipment that apparently was left in the lockers ?????...... Strangely, as soon as I made my complaint, the package arrived 2 days later! Just a little email from Materiel Velo that it was abnormal for the delivery time. A small gesture would have been welcome with apologies. Otherwise, nothing to complain about the site and the products with the prices. JC

Material OK but mediocre package.

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received a defective product

The washers provided for the SKS Rencompressor pump nozzle are not compliant with the SKS nozzle.

Order went well

Regular buyer, the site is serious but the product descriptions are not very reliable.

Delivery time a bit longer than expected.

Package received 5 days late

Ok

I recently ordered button batteries cr 1632 on your site to replace mine on my Shimano di2 levers. Original Maxell. You sent me Eunicell cr 1632 batteries that do not work at all with my levers. For several days I tried in vain to remedy the problem until I changed the batteries again to Maxell. And everything is back to normal. It works! In conclusion, your batteries are not compatible with Shimano

A product is missing from my order.

Package received 7 days late compared to what was planned on the site

Good product

Delivered quite quickly

Package refused at the Puck up relay because it was torn and soaked in liquid. I am still waiting for news about my delivery

Hello, I am completely satisfied with the "Materiel-velo.com" part. As usual, it was reactive and serious. So I give 5 stars. For the delivery part by "DPD", it was how to say... "less good"... The package was announced as "delivered" to the chosen pickup point when it was not... then found at the logistics base (about forty km away) where I was asked to go to retrieve it... After refusing, the package went back to the pickup point and could be retrieved after five days of wandering. So 1 star for DPD and an average of 3 for the experience lived.

I want to point out that this site is not bad overall even if sometimes there are certain shortcomings in communication

I encountered no problems from the order to delivery