Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
I had paid to be delivered at home and the carrier left my order 10 km away in a store without notifying me, that's borderline.
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Response from Materiel-velo.com
Hello,
We apologize for the inconvenience caused during delivery. Unfortunately, the drop-off of your package at a relay point is due to an incident beyond our control.
To compensate for this unforeseen event, the delivery fees have been credited as a voucher to your customer account.
We sincerely apologize again for this inconvenience.
Best regards,
The Materiel-velo.com team
F
Francis T.
Rating: 4 out of 5
following a purchase from 20/10/2025
Wheels difficult to assemble and also later when it will be time to change the brake discs
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Emmanuel A.
Rating: 4 out of 5
following a purchase from 17/10/2025
Fast service
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Andre C.
Rating: 4 out of 5
following a purchase from 18/10/2025
Good and especially very fast
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Patrick A.
Rating: 4 out of 5
following a purchase from 11/10/2025
the ordered products always meet my expectations
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Jérôme L.
Rating: 3 out of 5
following a purchase from 14/10/2025
All ordered products met my expectations
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Hubert P.
Rating: 4 out of 5
following a purchase from 16/10/2025
hose not unpacked.
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Regis K.
Rating: 4 out of 5
following a purchase from 12/10/2025
1 week delivery
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Alain W.
Rating: 4 out of 5
following a purchase from 15/10/2025
Material conforms to the description
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Audrey Claire N.
Rating: 4 out of 5
following a purchase from 15/10/2025
Good experience
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Jean-Jacques L.
Rating: 4 out of 5
following a purchase from 15/10/2025
Nothing to report
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Yannick S.
Rating: 4 out of 5
following a purchase from 14/10/2025
Very satisfied
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Bruno M.
Rating: 4 out of 5
following a purchase from 14/10/2025
Easy order Fast delivery Nothing to report.
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Bernard C.
Rating: 4 out of 5
following a purchase from 13/10/2025
Product conforms to expectations but delivery mix-up
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Pierre S.
Rating: 4 out of 5
following a purchase from 12/10/2025
The site is well presented. The payment methods are diversified (including instant bank transfer which is appreciated). Delivery and in-store pickup are well organized.
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Enrico F.
Rating: 4 out of 5
following a purchase from 12/10/2025
perfect
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Nicolas D.
Rating: 3 out of 5
following a purchase from 12/10/2025
The shipment is top-notch, unfortunately the 2 wheels were warped, my bike shop fixed them, but at this price it's not normal
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Response from Materiel-velo.com
Hello,
Your message concerns a customer service issue rather than a real review of the product's use.
To better address the mentioned problem, I ideally invite you to contact our customer service, so we can provide a solution as much as possible.
The Materiel-velo.com team
D
Daniel F.
Rating: 4 out of 5
following a purchase from 12/10/2025
Very good
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Thierry M.
Rating: 4 out of 5
following a purchase from 06/10/2025
Very good but the delay was a bit longer than announced. But it's not a big deal, I received the equipment in time to go on a trip. Thank you.
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Thierry B.
Rating: 4 out of 5
following a purchase from 01/10/2025
Undamaged package
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Pierre S.
Rating: 4 out of 5
following a purchase from 09/10/2025
For this order, there was a size error on one item, the delivered cassette did not match the order. So I made a return.
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Anita D.
Rating: 4 out of 5
following a purchase from 07/10/2025
The product is too big
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Thierry G.
Rating: 4 out of 5
following a purchase from 08/10/2025
Good information on the site, excellent delivery time, very secure packaging of the products. Last area for improvement: a service for taking back old products (for wheels, or frame or even complete bike) and it would be perfect :) .
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Christian M.
Rating: 4 out of 5
following a purchase from 08/10/2025
Product as described and fast delivery, customer service on point.
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Stéphane M.
Rating: 4 out of 5
following a purchase from 08/10/2025
Nothing to report
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Emmanuel L.
Rating: 4 out of 5
following a purchase from 07/10/2025
Product received without issue, meets my expectations.
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Jean P.
Rating: 4 out of 5
following a purchase from 07/10/2025
Equipment as described
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Boris J.
Rating: 4 out of 5
following a purchase from 07/10/2025
Product corresponds to my request however I do not appreciate the fact that it was on sale 2 days later... a bit disappointed
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Louison P.
Rating: 3 out of 5
following a purchase from 05/10/2025
Equipment in good condition but the package was largely torn.
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Philippe G.
Rating: 4 out of 5
following a purchase from 06/10/2025
Fast and efficient
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Eric F.
Rating: 4 out of 5
following a purchase from 06/10/2025
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Jean-Philippe D.
Rating: 4 out of 5
following a purchase from 06/10/2025
Never disappointed, perfect service. The best would be to be able to select the store from the online site to see directly the items available in store.
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Lionel D.
Rating: 4 out of 5
following a purchase from 03/10/2025
Speed and punctuality. Thank you
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Patrick T.
Rating: 4 out of 5
following a purchase from 29/09/2025
Order received within the expected timeframe
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Wilfried C.
Rating: 4 out of 5
following a purchase from 05/10/2025
Super fast but too expensive
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Ludovic F.
Rating: 1 out of 5
following a purchase from 02/10/2025
When you are charged an extra fee to be delivered in 24/48 hours, that the ordered products marked "in stock" are sent to you 48 hours later, that I receive my package after a weekend, five days later, and that you are outright "shooed away" while being insulted because you complain about this fact, well I give one star because I can't give zero! I can only imagine what the customer service must be like with such respect for customers. This was my first and last order.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
O
Olivier C.
Rating: 4 out of 5
following a purchase from 02/10/2025
Order received on time. Very good
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Ime L.
Rating: 4 out of 5
following a purchase from 30/09/2025
Hello The equipment corresponds to my request
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Balivet S.
Rating: 4 out of 5
following a purchase from 22/09/2025
Nothing to report
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Rolann G.
Rating: 1 out of 5
following a purchase from 03/10/2025
I noticed a hole in my shorts
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this defect found on your shorts. After verification, a credit for the total value of the product has been generated to regularize the situation.
We remain at your disposal if you have any questions.
Thank you for your understanding,
The Materiel-velo.com team
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