Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
Translated reviews
Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
P
Pascal F.
Rating: 4 out of 5
following a purchase from 27/08/2025
Delivery one day late?
Translated reviews
J
Jean Idriss M.
Rating: 4 out of 5
following a purchase from 25/08/2025
Good
Translated reviews
J
Jérôme N.
Rating: 4 out of 5
following a purchase from 24/08/2025
Satisfied
Translated reviews
R
Rémy T.
Rating: 4 out of 5
following a purchase from 25/08/2025
Very professional business with interesting product choices. Order received within the expected timeframe
Translated reviews
T
Thierry H.
Rating: 4 out of 5
following a purchase from 25/08/2025
No issues
Translated reviews
S
Silvain K.
Rating: 1 out of 5
following a purchase from 23/08/2025
Not received yet! Ordered on August 24. Very bad experience
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
L
Ludo A.
Rating: 3 out of 5
following a purchase from 23/08/2025
Good experience, however the Toulouse La Roseraie store is extremely difficult to access due to construction. Moreover, this same store really offers great gear
Translated reviews
M
Michel P.
Rating: 4 out of 5
following a purchase from 21/08/2025
Tires suitable for muddy roads (dirt brought by tractors, beets, potatoes) and in cold weather.
Translated reviews
M
Michel F.
Rating: 4 out of 5
following a purchase from 20/08/2025
Very available even though my issue has not been resolved
Translated reviews
P
Patrick B.
Rating: 4 out of 5
following a purchase from 23/08/2025
Yes perfect
Translated reviews
F
Frederic C.
Rating: 4 out of 5
following a purchase from 22/08/2025
Perfect
Translated reviews
L
Laurent D.
Rating: 1 out of 5
following a purchase from 19/08/2025
delivered
Translated reviews
Response from Materiel-velo.com
when that was not the case. The situation has since been resolved, and we thank you for your patience.
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
G
Georges M.
Rating: 4 out of 5
following a purchase from 18/07/2025
Package well received
Translated reviews
D
Damien D.
Rating: 4 out of 5
following a purchase from 20/08/2025
Satisfied with the online store, good value for money!
Translated reviews
A
Albert M.
Rating: 4 out of 5
following a purchase from 11/08/2025
Conforms to the description, fast delivery...
Translated reviews
A
Anas B.
Rating: 4 out of 5
following a purchase from 22/08/2025
Super fast
Translated reviews
D
Denis B.
Rating: 4 out of 5
following a purchase from 19/08/2025
Product received quickly and well packaged, indeed it's a bit expensive, 18 euros per spoke.
Translated reviews
J
Jean Jacques C.
Rating: 4 out of 5
following a purchase from 21/08/2025
delivered quickly
Translated reviews
T
Thierry P.
Rating: 4 out of 5
following a purchase from 16/08/2025
Equipment delivered as ordered, good transaction
Translated reviews
R
Rene R.
Rating: 4 out of 5
following a purchase from 14/08/2025
The whole of my purchase is very satisfactory, ordering on the site, clarity of products, fast delivery
Translated reviews
F
Franck C.
Rating: 4 out of 5
following a purchase from 17/08/2025
Just make an effort to inform the customer that the package has arrived at the chosen pickup point and that's 5 stars
Translated reviews
J
Jean Pierre I.
Rating: 4 out of 5
following a purchase from 17/08/2025
serious site. No issues.
Translated reviews
R
Rose-Marie C.
Rating: 3 out of 5
following a purchase from 18/08/2025
my package was not delivered to the correct relay point
Translated reviews
G
Georges C.
Rating: 4 out of 5
following a purchase from 31/07/2025
Competent team. Fast delivery for Guyana
Translated reviews
E
Elvio M.
Rating: 4 out of 5
following a purchase from 18/08/2025
Product conforms and fast delivery
Translated reviews
C
Christophe M.
Rating: 4 out of 5
following a purchase from 16/08/2025
Fast delivery and meets my expectations.
Translated reviews
D
Daniel S.
Rating: 1 out of 5
following a purchase from 16/08/2025
I did not receive my package on the day mentioned by the carrier (La Poste)!! You are probably not responsible for this problem!? But it is rather annoying when you have to prepare your equipment for the weekend outing. Maybe you can pass the info to the carrier?? Best regards L.D
Translated reviews
Y
Yannick T.
Rating: 4 out of 5
following a purchase from 15/08/2025
Very good
Translated reviews
G
Gilles C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Very satisfactory quality/price ratio, short delivery times,
Translated reviews
J
Jean F.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good follow-up not very easy
Translated reviews
O
Olivier G.
Rating: 4 out of 5
following a purchase from 12/08/2025
Good
Translated reviews
D
Drolez M.
Rating: 4 out of 5
following a purchase from 30/07/2025
Material conforms to my expectations with respected deadlines
Translated reviews
S
Sylvain A.
Rating: 1 out of 5
following a purchase from 26/07/2025
Hello,
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
Translated reviews
Response from Materiel-velo.com
I am satisfied with the equipment and the delivery time
G
Gabor S.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good, quality, fast... only downside, the phone number for information is premium from Switzerland, but the help was very useful, thank you again.
Translated reviews
A
Alain N.
Rating: 4 out of 5
following a purchase from 13/08/2025
Satisfactory
Translated reviews
W
William Z.
Rating: 3 out of 5
following a purchase from 13/08/2025
Good site I recommend.
Translated reviews
J
Jean-François G.
Rating: 4 out of 5
following a purchase from 12/08/2025
Perfect
Translated reviews
R
Romain T.
Rating: 3 out of 5
following a purchase from 13/08/2025
package received with 4 days delay
Translated reviews
G
Guillerm M.
Rating: 4 out of 5
following a purchase from 12/08/2025
delivery too long
Translated reviews
We use cookies for audience measurement and improving user experience.
English 