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P
Rating: 4 out of 5
Delivery one day late?
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Satisfied
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R
Rating: 4 out of 5
Very professional business with interesting product choices. Order received within the expected timeframe
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T
Rating: 4 out of 5
No issues
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S
Rating: 1 out of 5
Not received yet! Ordered on August 24. Very bad experience
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Response from Materiel-velo.com
Hello,
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
L
Rating: 3 out of 5
Good experience, however the Toulouse La Roseraie store is extremely difficult to access due to construction. Moreover, this same store really offers great gear
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M
Rating: 4 out of 5
Tires suitable for muddy roads (dirt brought by tractors, beets, potatoes) and in cold weather.
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M
Rating: 4 out of 5
Very available even though my issue has not been resolved
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P
Rating: 4 out of 5
Yes perfect
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F
Rating: 4 out of 5
Perfect
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L
Rating: 1 out of 5
delivered
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Response from Materiel-velo.com
when that was not the case. The situation has since been resolved, and we thank you for your patience.
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
G
Rating: 4 out of 5
Package well received
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D
Rating: 4 out of 5
Satisfied with the online store, good value for money!
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A
Rating: 4 out of 5
Conforms to the description, fast delivery...
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A
Rating: 4 out of 5
Super fast
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D
Rating: 4 out of 5
Product received quickly and well packaged, indeed it's a bit expensive, 18 euros per spoke.
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J
Rating: 4 out of 5
delivered quickly
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T
Rating: 4 out of 5
Equipment delivered as ordered, good transaction
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R
Rating: 4 out of 5
The whole of my purchase is very satisfactory, ordering on the site, clarity of products, fast delivery
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F
Rating: 4 out of 5
Just make an effort to inform the customer that the package has arrived at the chosen pickup point and that's 5 stars
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J
Rating: 4 out of 5
serious site. No issues.
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R
Rating: 3 out of 5
my package was not delivered to the correct relay point
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G
Rating: 4 out of 5
Competent team. Fast delivery for Guyana
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E
Rating: 4 out of 5
Product conforms and fast delivery
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C
Rating: 4 out of 5
Fast delivery and meets my expectations.
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D
Rating: 1 out of 5
I did not receive my package on the day mentioned by the carrier (La Poste)!! You are probably not responsible for this problem!? But it is rather annoying when you have to prepare your equipment for the weekend outing. Maybe you can pass the info to the carrier?? Best regards L.D
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Y
Rating: 4 out of 5
Very good
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G
Rating: 4 out of 5
Very satisfactory quality/price ratio, short delivery times,
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J
Rating: 4 out of 5
Very good follow-up not very easy
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O
Rating: 4 out of 5
Good
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D
Rating: 4 out of 5
Material conforms to my expectations with respected deadlines
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S
Rating: 1 out of 5
Hello,
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
Translated reviews
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
Response from Materiel-velo.com
I am satisfied with the equipment and the delivery time
G
Rating: 4 out of 5
Very good, quality, fast... only downside, the phone number for information is premium from Switzerland, but the help was very useful, thank you again.
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A
Rating: 4 out of 5
Satisfactory
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W
Rating: 3 out of 5
Good site I recommend.
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J
Rating: 4 out of 5
Perfect
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R
Rating: 3 out of 5
package received with 4 days delay
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G
Rating: 4 out of 5
delivery too long
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C
Rating: 1 out of 5
A lot of time to process the order, difficulty in knowing the unavailable product, poor order tracking.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team