Customer reviews of Materiel-velo.com

9,7 /10

Based on 11 746 published reviews

5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

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Johan B.

Published on 31/07/2025 à 13h23 following a purchase from 11/07/2025

My last order contained only products in stock and I waited more than a week before the shipment of my order. I tried several times to reach customer service by phone, no response, and yet during business hours, I finally received a response by email telling me that my package was blocked due to a product not in stock, while it was in stock at the time of ordering.

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Response from Materiel-velo.com Published on 01/08/2025

Hello Johan,

Thank you for taking the time to share your experience with us. We are sorry to hear that your order was delayed and that you had difficulties reaching our customer service. As mentioned in our email exchanges, one of the references in your order (the SRAM quick releases) was indicated as shipping within 2-4 days, thus requiring restocking. Additionally, we had the July 14 holiday. Therefore, the shipping time was necessarily slightly longer, and we are sorry for that.

However, we remain at your disposal by email or phone during your next order to offer a gesture on a future order.

Best regards,
The Materiel-velo.com team

Pascal D.

Published on 31/07/2025 à 12h38 following a purchase from 14/07/2025

Nothing to report

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Bruno N.

Published on 31/07/2025 à 12h36 following a purchase from 20/07/2025

Following the purchase of 2 Vittoria Corsa Pro tube type tires 700/26c, I am disappointed with my order because installed on my Corima carbon 32ws the diameter measures painfully 24 mm (given for 26). After asking the Vittoria customer service, it is important to have a rim of 19 mm inner measurement. Mine is 16 mm which is why it's 24 instead of 26. At no time in the description on Matériel Vélo.com is this particularity noted. After research, there is a measurement table. Too bad for me.

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

Thank you for taking the time to share your feedback.

We are sorry to learn that the Vittoria Corsa Pro tires do not meet your expectations in terms of section once mounted on your rims. Your remark is completely understandable: the effective width of a tire can indeed vary depending on the internal width of the rim, as you discovered by contacting Vittoria customer service. We mentioned the same thing during our phone conversation.

We understand your disappointment and remain at your disposal if you need assistance in guiding you towards a model more suited to your current rims.

Best regards,
The Matériel Vélo team