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M
Rating: 4 out of 5
Good material, compliant with my needs.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
An urgent order for a pedal box made to have an operational bike for a competition. The delivery was made on time. Thank you Matériel-vélo
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J
Rating: 4 out of 5
In terms of price, you are unbeatable. One thing is lacking, it's the announced delivery time which does not match reality. That's why I only gave four stars. Best regards
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H
Rating: 4 out of 5
Very good
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L
Rating: 4 out of 5
Very satisfied
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P
Rating: 4 out of 5
the delivery person never drops off at the indicated relay point. but apart from that, the equipment is OK
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O
Rating: 3 out of 5
Deadline respected, package compliant
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C
Rating: 4 out of 5
Satisfied with my order
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F
Rating: 4 out of 5
Even if the bike material is not entirely responsible (wholesalers...) late delivery. In short, everything still arrived, that's the main thing, as there was no urgency.
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M
Rating: 3 out of 5
Delivery time too long!
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J
Rating: 4 out of 5
It was easy for me to make my choice on the site. The products were delivered within an acceptable timeframe.
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L
Rating: 3 out of 5
Very good
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R
Rating: 1 out of 5
The delivery time was not respected at all and no commercial gesture was proposed either
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Response from Materiel-velo.com
Hello Romain,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected. We are dependent on the timelines of our suppliers for certain items.
We will take this into account for a future order. For that, please do not hesitate to contact us directly by phone at 04 74 694 694 or via the form.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are sorry to hear that the delivery time was not respected. We are dependent on the timelines of our suppliers for certain items.
We will take this into account for a future order. For that, please do not hesitate to contact us directly by phone at 04 74 694 694 or via the form.
Best regards,
The team at Materiel-velo.com
J
Rating: 4 out of 5
Quality of textiles is acceptable, fast delivery.
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A
Rating: 3 out of 5
Delivery times are getting longer.
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A
Rating: 4 out of 5
Well received, correct.
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D
Rating: 4 out of 5
Well received within good time.
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H
Rating: 1 out of 5
Delivery on time and well packaged, thank you
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E
Rating: 4 out of 5
For this order it's ok, well packaged, not broken. But it's a shame that there is no possibility to rate when the service is not good, e.g.: order XWTLQPREF rim on promotion and whose delivery price was initially €40 but received after my phone call which lasted 20 minutes to get a consultant and tell me that finally the shipping price is €180! While other sites charge €90. Even with the Elite card, no commercial proposal made to regular customers.
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S
Rating: 1 out of 5
Fast delivery, however the package was very damaged, even crushed; fortunately it contained tires, otherwise I would have refused it. I regret that you did not want to take back my 25 tires.
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Response from Materiel-velo.com
Hello Serge,
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
D
Rating: 3 out of 5
Product conforms and delivery within the deadlines.
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A
Rating: 4 out of 5
always satisfied with materiel-velo, choice, price, delivery time but problem to return a product how to send it back? I went through the post office it cost me a lot!
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D
Rating: 4 out of 5
simple and effective
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P
Rating: 4 out of 5
Always as serious and responsive. Clean and well-packaged parcels.
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G
Rating: 4 out of 5
Two days late for delivery, a month ago for the same product one day late. Not serious
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C
Rating: 4 out of 5
Perfect packaging, speed of delivery. However, I have a reservation regarding the pedal, shouldn't it be delivered in its original packaging, in other words, Shimano box?
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Y
Rating: 4 out of 5
Very interesting price on the product. I remove 1 star for the shipping delay of the package (6 days) while the items were in stock.
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M
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
No problem. Everything went normally. The order was accurate.
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C
Rating: 4 out of 5
material well received not yet installed
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C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
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Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
S
Rating: 4 out of 5
Delivery times in stores a bit too optimistic but the service is well rendered.
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T
Rating: 3 out of 5
Package delivered with a 3-week delay.
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M
Rating: 4 out of 5
Fast delivery quality products
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P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
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I
Rating: 4 out of 5
Some references not available, but what is available is delivered quickly at reasonable prices
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F
Rating: 4 out of 5
Nothing to report
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G
Rating: 4 out of 5
The delivery was made satisfactorily. I did not use the product. It is a pity that there is no satisfactory relay point in my municipality.
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J
Rating: 4 out of 5
Clear product description, good price, the duration of shipping could be a bit clearer.
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P
Rating: 4 out of 5
Everything very well on time. With great quality and price
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