Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 13 014 published reviews
5 12k 92% 4 634 5% 3 176 1% 2 94 1% 1 157 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 3 and 5 stars

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P
Philippe V.
Rating: 5 out of 5
following a purchase from 30/12/2025
WIDE RANGE OF PRODUCTS AND QUALITY. FAST AND IMPECCABLE DELIVERY.
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Willy S.
Rating: 5 out of 5
following a purchase from 30/12/2025
Nothing to report
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Jimmy V.
Rating: 5 out of 5
following a purchase from 29/12/2025
Order conforms to my expectations...
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David Nicolas J.
Rating: 5 out of 5
following a purchase from 01/01/2026
Perfect
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Gregory P.
Rating: 5 out of 5
following a purchase from 01/01/2026
Fast shipping despite the end of year period.
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Jean P.
Rating: 5 out of 5
following a purchase from 31/12/2025
Perfect delivery within the deadlines
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B
Benoit N.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very good advice on a Di2 GRX 815 derailleur.
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F
François L.
Rating: 5 out of 5
following a purchase from 27/12/2025
Super fast and reasonable price
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Michel P.
Rating: 5 out of 5
following a purchase from 06/12/2025
Good but with a bug when it was very cold.
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William L.
Rating: 5 out of 5
following a purchase from 29/12/2025
Very satisfied with my order on bike equipment, very fast shipping and received my order the next day, I recommend
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Timothée A.
Rating: 5 out of 5
following a purchase from 27/11/2025
Always a good experience ordering from materiel-velo
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J
Jean Paul R.
Rating: 1 out of 5
following a purchase from 27/12/2025
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.

This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
M
Marc B.
Rating: 3 out of 5
following a purchase from 30/12/2025
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.

This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
V
Vialle J.
Rating: 5 out of 5
following a purchase from 30/12/2025
Thank you for the speed, for the very favorable response to my request regarding the cassette. Perfect
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C
Charles B.
Rating: 5 out of 5
following a purchase from 30/12/2025
Hello, fast delivery despite the complications of the end-of-year holidays. Careful packaging which reinforces trust. Thank you and happy new year 2026.
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P
Pascal C.
Rating: 5 out of 5
following a purchase from 31/12/2025
Serious company. I recommend.
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Bruno P.
Rating: 5 out of 5
following a purchase from 31/12/2025
Impeccable
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Nicolas G.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very good service on the indicated date
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F
Fabrice N.
Rating: 5 out of 5
following a purchase from 30/12/2025
Hello I haven't installed the pedals yet
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Gilles F.
Rating: 5 out of 5
following a purchase from 30/12/2025
With a PREMIUM account, shipping via Colissimo is fast. I was delivered in 48 hours.
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Jerome G.
Rating: 5 out of 5
following a purchase from 30/12/2025
Top fast
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Eric P.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very satisfied!
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B
Bernard R.
Rating: 5 out of 5
following a purchase from 31/12/2025
Conforms to the order. Delivery on time
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P
Philippe S.
Rating: 5 out of 5
following a purchase from 30/12/2025
Completely satisfied as with every purchase on this site
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H
Henrik S.
Rating: 5 out of 5
following a purchase from 30/12/2025
Nothing to report
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Lionel P.
Rating: 5 out of 5
following a purchase from 30/12/2025
serious online store. Deliveries are always on time.
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C
Cécile H.
Rating: 5 out of 5
following a purchase from 30/12/2025
Delivery date issue resolved by phone. Advisor attentive, pleasant and understanding. Package received on time.
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F
François-Gabriel Z.
Rating: 5 out of 5
following a purchase from 30/12/2025
Material meets my expectations. 2nd pair for my 2nd bike to avoid frequent disassembly. Easy to install.
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A
Alexis D.
Rating: 5 out of 5
following a purchase from 31/12/2025
I thank the site matériel vélo which for over 10 years has been impeccable.
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F
Frederic L.
Rating: 5 out of 5
following a purchase from 30/12/2025
Top, nothing to report.
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Loic D.
Rating: 5 out of 5
following a purchase from 30/12/2025
Always a very good experience!
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Gilles H.
Rating: 5 out of 5
following a purchase from 30/12/2025
PERFECT
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P
Patrick M.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very good products
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Guy M.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very good company concerned about the satisfaction of its customers.
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C
Cyrille C.
Rating: 5 out of 5
following a purchase from 30/12/2025
Package received on time. Meets my expectations.
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Giovanni T.
Rating: 5 out of 5
following a purchase from 30/12/2025
Very good, fast delivery.
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C
Charles D.
Rating: 5 out of 5
following a purchase from 28/12/2025
Perfect as usual. Fast shipping, compliant product, competitive price.
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J
Jean G.
Rating: 5 out of 5
following a purchase from 29/12/2025
Received the package in accordance with the order
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D
David C.
Rating: 5 out of 5
following a purchase from 29/12/2025
Fast delivery
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L
Lionel C.
Rating: 5 out of 5
following a purchase from 29/12/2025
Fast and efficient. Package very well packaged.
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