Customer reviews of Materiel-velo.com

9,7 /10

Based on 11 754 published reviews

5 10,8k 92% 4 578 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 1, 3 and 5 stars

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Herve W.

Published on 21/09/2025 à 17h20 following a purchase from 08/09/2025

Nothing to report.

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Frédéric D.

Published on 21/09/2025 à 17h09 following a purchase from 06/09/2025

Serious company, no bad surprises, it's the "bike" site I use the most.

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Alexandre L.

Published on 21/09/2025 à 17h07 following a purchase from 09/09/2025

top

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Christian C.

Published on 21/09/2025 à 17h01 following a purchase from 10/09/2025

Cheaper than on most sites.

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Claude D.

Published on 21/09/2025 à 16h50 following a purchase from 10/09/2025

Delivery in two days is perfect

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Fabrice H.

Published on 21/09/2025 à 16h49 following a purchase from 10/09/2025

compliant and fast

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Christian L.

Published on 21/09/2025 à 16h24 following a purchase from 22/08/2025

fast delivery is compliant

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Pierre M.

Published on 21/09/2025 à 16h08 following a purchase from 10/09/2025

Very satisfied

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Frédéric S.

Published on 21/09/2025 à 16h08 following a purchase from 10/09/2025

No issues with delivery and its speed, however I realized after assembly (thus impossible to return) that I ordered the wrong product: there was a small dropdown menu with 3 different choices that I did not see. The product title did not suggest that there were multiple versions, I understood that there was only one compatible model for 3 types of transmissions.

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Response from Materiel-velo.com Published on 26/09/2025

Hello Frédéric,

Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.

Best regards,
The Materiel-velo.com team

Thierry M.

Published on 21/09/2025 à 16h00 following a purchase from 10/09/2025

Perfectly perfect…

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Gilles C.

Published on 21/09/2025 à 15h55 following a purchase from 10/09/2025

Order delivered within the announced timeframe.

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David M.

Published on 21/09/2025 à 15h54 following a purchase from 07/09/2025

Perfect.

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Gerald H.

Published on 21/09/2025 à 15h44 following a purchase from 08/09/2025

Always satisfied with my purchases and the fast delivery.

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Bruno J.

Published on 21/09/2025 à 15h42 following a purchase from 09/09/2025

Sent quickly, very good reliable site

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Patrick C.

Published on 21/09/2025 à 15h37 following a purchase from 09/09/2025

Delivery announced within 24 to 48 hours and received in 4 days. Moreover, no notification from the carrier that the package had arrived at the relay point. So, collection of the package took a week.

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Christian G.

Published on 21/09/2025 à 14h22 following a purchase from 27/08/2025

Easy to reach customer service by phone if needed and a consultant. Delivery is fast and careful. Prices are attractive.

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Armand L.

Published on 21/09/2025 à 10h28 following a purchase from 08/09/2025

Everything went well for the order as well as the delivery. The product is in accordance with what is announced.

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Yves C.

Published on 21/09/2025 à 09h28 following a purchase from 08/09/2025

Never had a problem!!

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Roland D.

Published on 21/09/2025 à 09h19 following a purchase from 08/09/2025

Perfect delivery as usual

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Dominique R.

Published on 21/09/2025 à 08h27 following a purchase from 08/09/2025

satisfied with my delivery, deadline respected

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Guy J.

Published on 21/09/2025 à 08h19 following a purchase from 07/09/2025

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Gilles L.

Published on 21/09/2025 à 06h57 following a purchase from 06/09/2025

Delivery conforms to my order. I greatly appreciate the ease of picking it up at the nearby bike material store (33 Gironde) a flawless experience.

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Michel G.

Published on 21/09/2025 à 06h06 following a purchase from 09/09/2025

Package arrived on time and as ordered... Very satisfied with this first experience... Best regards, Michel

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Luc H.

Published on 21/09/2025 à 05h50 following a purchase from 08/09/2025

Fast delivery and compliant package.

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Jean-Louis J.

Published on 21/09/2025 à 04h44 following a purchase from 08/09/2025

Order as expected and fast delivery.

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Jean Michel P.

Published on 21/09/2025 à 03h52 following a purchase from 08/09/2025

Received my equipment well within a very short time.

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Nicolas B.

Published on 20/09/2025 à 21h42 following a purchase from 09/09/2025

Compliant

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José D.

Published on 20/09/2025 à 20h42 following a purchase from 08/09/2025

Deadlines met

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Marc S.

Published on 20/09/2025 à 20h41 following a purchase from 04/09/2025

Compliant and very well packaged. Thank you all.

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David L.

Published on 20/09/2025 à 20h01 following a purchase from 03/09/2025

A wide choice of products and fast delivery.

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Jean-Pierre B.

Published on 20/09/2025 à 19h21 following a purchase from 08/09/2025

Very good, received as ordered

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Joel R.

Published on 20/09/2025 à 19h16 following a purchase from 08/09/2025

quality products never disappointed

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Louis S.

Published on 20/09/2025 à 19h15 following a purchase from 08/09/2025

Perfect, responsive and professional, I recommend!!

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Alain C.

Published on 20/09/2025 à 19h05 following a purchase from 26/07/2025

A bit long delay but I understand that during the summer period, it is not very easy to be delivered on restocks.

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Michel B.

Published on 20/09/2025 à 18h44 following a purchase from 03/09/2025

Good evening or hello, I have been a customer for several years, all the equipment I have from you has been satisfactory and I continue with you without any problems, thank you again.

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Julien G.

Published on 20/09/2025 à 18h39 following a purchase from 08/09/2025

Great

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Yoann M.

Published on 20/09/2025 à 18h33 following a purchase from 29/08/2025

Great

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Ludovic A.

Published on 20/09/2025 à 18h23 following a purchase from 06/09/2025

Top-notch, thank you.

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Wilfried P.

Published on 20/09/2025 à 18h20 following a purchase from 07/09/2025

Always satisfied when ordering from bike equipment. Fast shipping.

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André B.

Published on 20/09/2025 à 18h05 following a purchase from 09/09/2025

Easy ordering and short delivery date...

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