Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 997 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 3 and 5 stars

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G
Gerard D.
Rating: 5 out of 5
following a purchase from 20/08/2025
Received my order the next day, it's great.
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Jean Pierre B.
Rating: 5 out of 5
following a purchase from 06/09/2025
No complaints to make!
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A
Alain M.
Rating: 1 out of 5
following a purchase from 07/09/2025
I asked questions about returning an item but no response...
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We confirm that our team has indeed responded to your request regarding the return. Please check your spam or get back to us if needed.
Thank you for your understanding,
The Materiel-velo.com team
G
Gilles D.
Rating: 5 out of 5
following a purchase from 05/09/2025
Material meets my expectations. Fast delivery by Chronopost.
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G
Gregoire C.
Rating: 5 out of 5
following a purchase from 06/09/2025
Good price, fast shipping, great packaging
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F
Fabien C.
Rating: 5 out of 5
following a purchase from 30/08/2025
Product as described and quick pickup at the store.
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D
Daniel D.
Rating: 5 out of 5
following a purchase from 07/09/2025
Good receipt of the package
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Gilles C.
Rating: 5 out of 5
following a purchase from 06/09/2025
Always well served and quickly
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Jean-Michel D.
Rating: 5 out of 5
following a purchase from 05/09/2025
Great as always!
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Stéphane B.
Rating: 5 out of 5
following a purchase from 04/09/2025
perfect delivery
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Jacques B.
Rating: 5 out of 5
following a purchase from 06/09/2025
Order received on time and material as described. I recommend the site.
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Luc R.
Rating: 5 out of 5
following a purchase from 05/09/2025
Interesting choices and prices.
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Nicolas A.
Rating: 5 out of 5
following a purchase from 05/09/2025
Excellent value for money. Fast shipping.
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Antoine L.
Rating: 5 out of 5
following a purchase from 03/09/2025
Great
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Serge M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Everything went well.
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Stéphane M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Perfect
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O
Olivier H.
Rating: 1 out of 5
following a purchase from 05/09/2025
Still haven't received the package after 14 days already.
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Response from Materiel-velo.com
After verification, your initial package was returned to us by the carrier due to a non-claim within the allotted time at the pickup point or a refusal from the pickup point. As soon as it was received in our premises, we proceeded to a reshipment, and we confirm that it has been retrieved since, without difficulty.

We remain at your disposal for any further questions.

Best regards,
The Materiel-velo.com team
B
Bertrand D.
Rating: 5 out of 5
following a purchase from 02/09/2025
Equipment received within the announced time and in perfect condition.
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Jean-André B.
Rating: 5 out of 5
following a purchase from 07/09/2025
Compliant and deadline respected
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E
Eric S.
Rating: 5 out of 5
following a purchase from 05/09/2025
Excellent
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F
Fabien B.
Rating: 5 out of 5
following a purchase from 04/09/2025
Reliable store, top customer service.
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Michel R.
Rating: 5 out of 5
following a purchase from 05/09/2025
Product not yet tested
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Julien F.
Rating: 5 out of 5
following a purchase from 04/09/2025
Top
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F
Francis S.
Rating: 5 out of 5
following a purchase from 02/09/2025
great
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Jean Paul D.
Rating: 5 out of 5
following a purchase from 02/09/2025
Order placed quickly on the site and picked up in store. Staff at the Artigues store near Bordeaux very nice.
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Loic J.
Rating: 5 out of 5
following a purchase from 03/09/2025
Item meets my expectations
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Georges M.
Rating: 5 out of 5
following a purchase from 02/09/2025
Always everything very good...
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Jean Michel M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Quick and careful reception Nothing to say very professional
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F
Fabrice R.
Rating: 5 out of 5
following a purchase from 03/09/2025
Fast and careful shipping
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Laurent D.
Rating: 5 out of 5
following a purchase from 03/09/2025
Nothing to report everything went as planned!
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J
Jugant P.
Rating: 5 out of 5
following a purchase from 04/09/2025
Hello. Thank you for your quick shipment. Everything went well. Best regards.
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Paolo B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Perfect, fast
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Alain B.
Rating: 5 out of 5
following a purchase from 01/09/2025
Perfect!
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D
Daniel P.
Rating: 5 out of 5
following a purchase from 03/09/2025
Material compliant and received with a slight delay but I was informed giving me the choice to confirm my order or get a refund. I recommend ? Daniel
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B
Bernard L.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very good service with Material Bike Delivered quickly and without error
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Philippe J.
Rating: 5 out of 5
following a purchase from 04/09/2025
fast, accurate, compliant
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Serge M.
Rating: 5 out of 5
following a purchase from 27/08/2025
Material (Campa Athena rear derailleur handle) that I would have had difficulty finding elsewhere. Plus, a shop close to my home.
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Pascal P.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good.
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Michael V.
Rating: 5 out of 5
following a purchase from 03/09/2025
I am now a loyal customer for the quality of the products and the speed of orders. It is always possible to have a seller on the phone!
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T
Thierry L.
Rating: 3 out of 5
following a purchase from 03/09/2025
Weight of the Pirelli tire completely incorrect
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Response from Materiel-velo.com
Hello Thierry,

Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.

Best regards,
The Materiel-velo.com team
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