Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 997 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 3 and 5 stars

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E
Eddy L.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very responsive customer service, I recommend this site
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D
Dominique S.
Rating: 5 out of 5
following a purchase from 04/09/2025
Very serious
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O
Olivier G.
Rating: 5 out of 5
following a purchase from 31/08/2025
Fast delivery
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L
Laurent C.
Rating: 5 out of 5
following a purchase from 30/08/2025
The material and delivery are perfect I recommend
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Y
Yva C.
Rating: 5 out of 5
following a purchase from 04/09/2025
I really appreciate the customer service and your efficiency Speed of order processing
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B
Bruno R.
Rating: 5 out of 5
following a purchase from 27/08/2025
Very good, nothing to say, well done to your teams.
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M
Matthieu D.
Rating: 5 out of 5
following a purchase from 04/09/2025
Well fast corresponds to expectations
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S
Stéphan R.
Rating: 5 out of 5
following a purchase from 05/09/2025
Excellent validated
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S
Samuel F.
Rating: 5 out of 5
following a purchase from 03/09/2025
Great
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A
Andre C.
Rating: 3 out of 5
following a purchase from 31/07/2025
Somewhat satisfied: bike not adjusted to the requested dimensions and sent to materiel-velo.com, after two rides I feel play in the steering. Best regards
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.

We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.

Your satisfaction remains our priority, and we will be happy to assist you directly on-site.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
T
Thomas B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Fast and careful shipping. Only good material.
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D
Dominique M.
Rating: 5 out of 5
following a purchase from 02/09/2025
Perfect, received in very good condition and on time.
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G
Gaëtan L.
Rating: 5 out of 5
following a purchase from 04/09/2025
Fast shipping, well packaged, perfect.
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P
Philippe C.
Rating: 5 out of 5
following a purchase from 02/09/2025
Order received quickly.
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H
Hugues L.
Rating: 5 out of 5
following a purchase from 04/09/2025
Quite a lot of choice and correct prices
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A
Alain B.
Rating: 5 out of 5
following a purchase from 03/09/2025
I am very satisfied with the products and deliveries
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A
Alain G.
Rating: 5 out of 5
following a purchase from 03/09/2025
fast
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M
Michel S.
Rating: 5 out of 5
following a purchase from 04/09/2025
Impeccable Delivery
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M
Michel M.
Rating: 5 out of 5
following a purchase from 04/09/2025
nothing to report, good site
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M
Mickael M.
Rating: 5 out of 5
following a purchase from 02/09/2025
Top level in terms of price and advice keep it up
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M
Mickael W.
Rating: 5 out of 5
following a purchase from 04/09/2025
Perfect
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B
Bruno M.
Rating: 5 out of 5
following a purchase from 04/09/2025
U
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P
Patrice S.
Rating: 5 out of 5
following a purchase from 02/09/2025
Perfect
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A
Alexandre C.
Rating: 5 out of 5
following a purchase from 29/08/2025
Tip rop
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J
Jérôme L.
Rating: 5 out of 5
following a purchase from 03/09/2025
Delivery arrived as planned. Products conform to my expectations
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Patrick M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Quick, everything is there, no surprises. Top. Thank you
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D
Derouet D.
Rating: 5 out of 5
following a purchase from 30/08/2025
Well received but a bit long delays
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J
Jean-Yves F.
Rating: 5 out of 5
following a purchase from 04/09/2025
It's OK
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J
Jean Michel M.
Rating: 5 out of 5
following a purchase from 04/09/2025
Very good
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M
Michel D.
Rating: 5 out of 5
following a purchase from 04/09/2025
Good for the speed of delivery
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F
Fadi H.
Rating: 5 out of 5
following a purchase from 03/09/2025
Nothing to complain about, the products (two brake calipers and pads) conform to the description and the shipping was really very fast! I recommend!!
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J
Jean-Marc L.
Rating: 5 out of 5
following a purchase from 04/09/2025
Trustworthy site, wide choice of equipment, very satisfied
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S
Stéphane L.
Rating: 5 out of 5
following a purchase from 04/09/2025
Order placed in the afternoon and received the next day Saturday in a nearby bike equipment store (first thing in the morning!). Top notch. And service + advice always impeccable in the store ;)
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P
Pascal P.
Rating: 5 out of 5
following a purchase from 04/09/2025
Fast and compliant
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X
Xavier L.
Rating: 5 out of 5
following a purchase from 03/09/2025
Still as serious
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Patrick C.
Rating: 5 out of 5
following a purchase from 03/09/2025
Everything is ok, nothing to complain about, thank you
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P
Paul L.
Rating: 5 out of 5
following a purchase from 01/09/2025
no problem
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J
Jean-Luc F.
Rating: 5 out of 5
following a purchase from 02/09/2025
Everything is ok
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F
Franck P.
Rating: 5 out of 5
following a purchase from 02/09/2025
Quickly delivered and products as described
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P
Philippe H.
Rating: 5 out of 5
following a purchase from 28/08/2025
Good support and follow-up for a defective Bryton counter, the customer service cost me nothing
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