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D
Rating: 5 out of 5
I found a spare part for my helmet and it was impossible to find elsewhere, fast delivery.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Good customer service
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C
Rating: 5 out of 5
Delivery on time and products well protected
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P
Rating: 5 out of 5
Very satisfactory
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G
Rating: 5 out of 5
Very satisfied with my order from Matériel vélo, as well as the delivery made to the pickup point.
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Item conforms to my order, delivery within a very short time. Perfect.
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M
Rating: 5 out of 5
Delivery and deadlines as expected
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G
Rating: 5 out of 5
It was perfect
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E
Rating: 3 out of 5
Not received on time and not at my home as requested
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G
Rating: 5 out of 5
It was perfect, arrived within the announced deadlines.
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F
Rating: 5 out of 5
Fast, less than a week for Belgium, unbeatable quality price ratio.
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D
Rating: 5 out of 5
Bike material is a very reliable site, very professional and responsive. The people are attentive to the customers.
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A
Rating: 5 out of 5
Fast and as described
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B
Rating: 1 out of 5
Long delivery times Defective product return at the customer's expense. Replacement of the product date unknown
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Response from Materiel-velo.com
Hello Noël,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.
Best regards,
The Materiel-velo.com team
T
Rating: 1 out of 5
Terrible delivery time unacceptable Never order from the site again No complaints against the sellers at the Motte Servolex store
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Response from Materiel-velo.com
Hello Bernard,
Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. Indeed, we experienced a delay episode at the end of July. Your feedback is valuable and helps us improve our service. We are sure we can do better next time.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. Indeed, we experienced a delay episode at the end of July. Your feedback is valuable and helps us improve our service. We are sure we can do better next time.
Best regards,
The Materiel-velo.com team
X
Rating: 5 out of 5
Always top-notch as usual.
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C
Rating: 5 out of 5
Quality saddle. Takes a lot of time to get used to. Causes irritation when sitting on the front of the saddle.
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J
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
very good
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F
Rating: 5 out of 5
Perfect, immediate shipping as usual.
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F
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Everything went well as announced. I recommend your site to the community
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J
Rating: 5 out of 5
Battery compliant with the order Arrived on time Perfect packaging Good value for money
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F
Rating: 5 out of 5
Product as described, fast shipping
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M
Rating: 5 out of 5
fast
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R
Rating: 5 out of 5
As I browse your website, I notice that the displayed prices are very competitive. Moreover, I recently had the opportunity to place an order and I was fully satisfied.
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P
Rating: 5 out of 5
Everything is perfect
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J
Rating: 5 out of 5
Always on top
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P
Rating: 5 out of 5
Fast shipping, satisfied with both products ordered
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S
Rating: 5 out of 5
Everything Ok Aaa+++
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W
Rating: 5 out of 5
Fast shipping and well-packaged item.
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P
Rating: 5 out of 5
Price Speed of shipping
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J
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Very good
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T
Rating: 5 out of 5
Fast and compliant.
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A
Rating: 5 out of 5
In line with my expectations
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J
Rating: 5 out of 5
My order is in accordance with my request with a reasonable delivery time
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A
Rating: 5 out of 5
Always impeccable.
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E
Rating: 5 out of 5
Fast delivery and compliant products!
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