Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 3 and 5 stars

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C
Christian A.
Rating: 5 out of 5
following a purchase from 30/07/2025
five. Stars.
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Patrick V.
Rating: 5 out of 5
following a purchase from 28/07/2025
Thank you for your responsiveness and the quality of the products offered
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Laurence P.
Rating: 5 out of 5
following a purchase from 28/07/2025
Reliable site, well-advised products, impeccable customer service, easy return of items. I recommend.
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Daniel A.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast, received my order on time
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Stéphane D.
Rating: 5 out of 5
following a purchase from 30/07/2025
Everything is good
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Christian C.
Rating: 5 out of 5
following a purchase from 30/07/2025
I am very satisfied and highly recommend this establishment. Have a good day.
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Vincent L.
Rating: 5 out of 5
following a purchase from 25/07/2025
Very good product. Very fast delivery. Staff at the pickup point very professional and welcoming.
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Stephane B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect from order to delivery.
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Jean G.
Rating: 5 out of 5
following a purchase from 29/07/2025
Serious and fast
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Le Guidon Urbain C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Low price and fast delivery. Well done!
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Laurent K.
Rating: 5 out of 5
following a purchase from 28/07/2025
Fast, serious, reliable.
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Tony C.
Rating: 5 out of 5
following a purchase from 24/07/2025
Product conforms to the description
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Yohan C.
Rating: 5 out of 5
following a purchase from 29/07/2025
Top notch
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Guy H.
Rating: 5 out of 5
following a purchase from 30/07/2025
Completely in line with my order. Fast delivery.
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Pascal B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Reliable and responsive at a good price
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P
Pierre M.
Rating: 3 out of 5
following a purchase from 30/07/2025
The pump is very good, the responsiveness of Materiel-vélo is very good. However, the delivery could be improved. The announced 48 hours quickly turned into a week. A week is fine for me, I don't need everything right away, but when a performance is announced, it should be adhered to. This is called professionalism; it's not just about making commercial talk. I feel like DPD is used to this.
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Response from Materiel-velo.com
Hello Pierre,

Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.

Best regards,
The Materiel-Velo.com team
J
Jean-Paul C.
Rating: 3 out of 5
following a purchase from 29/07/2025
Fast delivery. Rectangular cardboard packaging without any protection for the bike.
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H
Hugues D.
Rating: 5 out of 5
following a purchase from 29/07/2025
Very good.
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Patrick D.
Rating: 5 out of 5
following a purchase from 30/07/2025
Very satisfied with my order
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Gilbert L.
Rating: 5 out of 5
following a purchase from 28/07/2025
Material conforms to the order, and delivered quickly
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Fabrice G.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect
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Sebastien M.
Rating: 5 out of 5
following a purchase from 29/07/2025
Very good
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Jean Claude G.
Rating: 5 out of 5
following a purchase from 29/07/2025
Order placed within a short time frame and received in perfect condition. I am more than satisfied with Velo equipment, I highly recommend it.
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Daniel S.
Rating: 5 out of 5
following a purchase from 30/07/2025
Super seller product always of good quality
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Gerard C.
Rating: 5 out of 5
following a purchase from 30/07/2025
No problem, delivery compliant and fast
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Aurélien B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect!
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Jean Pascal M.
Rating: 5 out of 5
following a purchase from 30/07/2025
Material delivered on time. Perfect packaging.
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C
Claudio M.
Rating: 5 out of 5
following a purchase from 29/07/2025
respected deadlines, top customer service
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Philippe G.
Rating: 5 out of 5
following a purchase from 30/07/2025
I have been a customer for many years. Always satisfied with the products and delivery. I recommend to everyone.
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Quere J.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast delivery and very organized with the messages Site to validate
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Arnaud N.
Rating: 5 out of 5
following a purchase from 30/07/2025
Bottom bracket ordered thanks to the advice of the workshop technician, who then assembled it.
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Laurent D.
Rating: 1 out of 5
following a purchase from 30/07/2025
The model has been returned, we are waiting for the refund
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Response from Materiel-velo.com
Hello,
We are having trouble understanding your 1-star rating given that this is simply a return from your side.
It has been processed and the refund has been made quickly.

Best regards,
The team at Materiel-velo.com
T
Thibaut G.
Rating: 5 out of 5
following a purchase from 29/07/2025
Great.
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C
Cyril A.
Rating: 5 out of 5
following a purchase from 26/07/2025
Very good prices and fast shipping in a careful package. Perfect.
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Carole E.
Rating: 5 out of 5
following a purchase from 30/07/2025
Product meets our expectations
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Harrison I.
Rating: 3 out of 5
following a purchase from 16/06/2025
I did not receive the correct chainring, I was supposed to have 52/36 but I received my bike with a 50/34 unfortunately.
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Response from Materiel-velo.com
Hello,

Thank you for your message.

We are sorry for the error regarding the assembly of the crankset during the delivery of your bike. After reviewing your complaint, we have shipped the chainrings corresponding to the 52/36 originally ordered to quickly correct this situation.

We hope this solution has fully satisfied you and remain at your disposal for any other requests.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
M
Matthieu G.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast, efficient and true to what is ordered
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Patrick R.
Rating: 5 out of 5
following a purchase from 29/07/2025
Nothing to report
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Philippe B.
Rating: 5 out of 5
following a purchase from 28/07/2025
Perfect Thank you
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Yannick O.
Rating: 5 out of 5
following a purchase from 28/07/2025
Very pleasant and serious, order and delivery very fast, ASSOS shorts always top quality....
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