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G
Rating: 5 out of 5
Always the same. Thank you to the whole team.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 3 and 5 stars
Reset filtersE
Rating: 5 out of 5
Order shipped and arrived quickly at the collection point, the material in perfect condition corresponds exactly to the order, already mounted and adjusted the Di2 12v Ultegra and with ease of use with a maximum of adjustments via the app
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S
Rating: 5 out of 5
Order delivered quickly
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C
Rating: 5 out of 5
Thank you for the fast delivery and top material.
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J
Rating: 5 out of 5
More than perfect deadlines, thank you!
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H
Rating: 5 out of 5
Compliant with my order
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S
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Order as expected and responsive
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S
Rating: 5 out of 5
very good
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D
Rating: 5 out of 5
Well delivered
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P
Rating: 5 out of 5
Good
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H
Rating: 5 out of 5
Product as described, fast delivery.
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D
Rating: 5 out of 5
Fast delivery and perfect product!
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J
Rating: 5 out of 5
Top quality. The speed of shipping. Highly recommended
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L
Rating: 5 out of 5
Deadline respected
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P
Rating: 5 out of 5
Top
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S
Rating: 5 out of 5
Package delivered in two days, top products
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M
Rating: 5 out of 5
Product meets expectations. Respect for deadlines and perfect delivery. I highly recommend it. Top notch.
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C
Rating: 5 out of 5
Great
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P
Rating: 5 out of 5
Effectiveness
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G
Rating: 5 out of 5
Always on time.
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A
Rating: 5 out of 5
Top
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D
Rating: 5 out of 5
Fast delivery and perfect packaging.
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P
Rating: 5 out of 5
Perfect establishment with superb welcome. Perfect package reception.
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M
Rating: 5 out of 5
Perfect materials
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T
Rating: 5 out of 5
Keep it up, I won't come back.
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S
Rating: 5 out of 5
Impeccable and fast, very satisfied
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S
Rating: 5 out of 5
Well advised for my dura pedal purchase with power sensor and Wahoo pedals on a titanium axle. I recommend the Villy le Pelloux store.
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J
Rating: 5 out of 5
I am satisfied with my products.
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P
Rating: 5 out of 5
Windbreaker jacket conforms to the request. Thank you
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M
Rating: 5 out of 5
completely satisfied.
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C
Rating: 5 out of 5
express delivery. perfect!
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S
Rating: 5 out of 5
Order received after a change of delivery location. Materiel-velo was very responsive. Highly recommended.
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G
Rating: 5 out of 5
Received the day after my order. Great!
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E
Rating: 5 out of 5
Everything was perfect!
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Y
Rating: 5 out of 5
Everything was okay... fast delivery.
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P
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Fast shipping from the Bordeaux bike equipment store, Favero pedals as described.
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H
Rating: 1 out of 5
The 5 mm spacer arrived perfectly on time and exactly met my expectations, however it arrived without the appropriate screws. I therefore ordered them following the recommendations of customer service, paying the shipping costs again, and... they are too long and unusable. I recommend that you provide appropriate screws from the start, of the right size to avoid much frustration.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are pleased to learn that the received spacer met your expectations, but we regret the frustration caused by the screw issue.
However, we would like to clarify that, as indicated in the product description, the spacers are delivered without screws. This is due to the modularity of these spacers, which can be used in different configurations (heights and stacking and types of pedals), making it impossible to provide universal screws.
Please feel free to contact our customer service if we can assist you further.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are pleased to learn that the received spacer met your expectations, but we regret the frustration caused by the screw issue.
However, we would like to clarify that, as indicated in the product description, the spacers are delivered without screws. This is due to the modularity of these spacers, which can be used in different configurations (heights and stacking and types of pedals), making it impossible to provide universal screws.
Please feel free to contact our customer service if we can assist you further.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Rating: 5 out of 5
Serious, deadline met
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