Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 3 and 5 stars

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B
Bernard M.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very satisfied with the site, Good material and timely delivery. Nothing to report
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M
Mickael D.
Rating: 3 out of 5
following a purchase from 23/07/2025
Light wheel packaging, I received my package damaged with the hub protruding on the outside. A small dent, but it’s not pleasant.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.

We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.

Please do not hesitate to reach out to us if you need anything else.

Best regards,
Théo
Customer Service – Matériel Vélo
S
Sylvain C.
Rating: 5 out of 5
following a purchase from 15/07/2025
I recommend this site
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J
Jacky M.
Rating: 5 out of 5
following a purchase from 20/07/2025
reliable site
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Jean-Yves K.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast and serious
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Jean-Louis C.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very good experience.
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Thomas D.
Rating: 5 out of 5
following a purchase from 23/07/2025
Top fast delivery and good advice before purchase
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Jean Jacques C.
Rating: 5 out of 5
following a purchase from 23/07/2025
Perfect
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D
Dominique G.
Rating: 1 out of 5
following a purchase from 22/07/2025
Very good
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Response from Materiel-velo.com
Hello Dominique,

Thank you for your feedback, we imagine that the 1 star is a click error, if you have the opportunity to modify it at some point

Best regards,
The team at Materiel-velo.com
C
Carole N.
Rating: 5 out of 5
following a purchase from 24/07/2025
Ultra fast delivery, top notch
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C
Christophe C.
Rating: 5 out of 5
following a purchase from 21/07/2025
Delivery as requested and done on time
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Thierry B.
Rating: 3 out of 5
following a purchase from 21/07/2025
I confirm the previous reviews: the Velcro straps are too short, in my case, it’s just about okay. Given this design flaw, these sandals are too expensive.
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G
Gabriel V.
Rating: 5 out of 5
following a purchase from 20/07/2025
Always on top
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C
Claire C.
Rating: 5 out of 5
following a purchase from 24/07/2025
Fast and well packaged
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A
Alain R.
Rating: 5 out of 5
following a purchase from 15/07/2025
Very good
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Michel H.
Rating: 5 out of 5
following a purchase from 23/07/2025
Perfect as always, don't change anything. Thank you
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Patrice L.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very effective!!! Thank you!!
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Malek D.
Rating: 5 out of 5
following a purchase from 23/07/2025
The order went very well, fast delivery within the deadlines, efficient....
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Alexandre B.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast delivery and good price
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F
Florent C.
Rating: 5 out of 5
following a purchase from 23/07/2025
Impeccable
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Paul S.
Rating: 5 out of 5
following a purchase from 23/07/2025
Ultra fast delivery
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D
Dominique L.
Rating: 5 out of 5
following a purchase from 24/07/2025
Super good brake pads, fast delivery, good price, I recommend.
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F
Frédéric O.
Rating: 3 out of 5
following a purchase from 20/07/2025
Really top-notch. The Aix-en-Provence store is very responsive. Thank you.
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Olivier R.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast product compliant
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P
Pascal G.
Rating: 1 out of 5
following a purchase from 22/07/2025
The fixing straps for the handlebars are missing
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry for this oversight. Your request has been taken care of by our after-sales service, and a new bag has been sent to you.

Please feel free to contact us if needed, we remain at your disposal.

Best regards,
The team at Materiel-velo.com
F
Fabrice T.
Rating: 5 out of 5
following a purchase from 22/07/2025
order conforms to my wishes and speed of shipping
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D
Denis D.
Rating: 5 out of 5
following a purchase from 21/07/2025
My bike supplies shopping site
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M
Maxime C.
Rating: 5 out of 5
following a purchase from 20/07/2025
Very good, shipment was compliant and fast
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C
Cedric V.
Rating: 5 out of 5
following a purchase from 19/07/2025
Satisfied with the product and the teams in the store
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H
Hervé G.
Rating: 5 out of 5
following a purchase from 16/07/2025
Material conforms, friendly welcome in the store
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J
Jean-Charles F.
Rating: 5 out of 5
following a purchase from 18/07/2025
Products as described and well packaged, and fast delivery.
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F
Fernand D.
Rating: 5 out of 5
following a purchase from 22/07/2025
5
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C
Claude K.
Rating: 5 out of 5
following a purchase from 20/07/2025
very fast delivery, -
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Michael P.
Rating: 5 out of 5
following a purchase from 12/07/2025
Great transaction, efficient exchange with the teams and fast delivery. I highly recommend.
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S
Sebastien P.
Rating: 5 out of 5
following a purchase from 20/07/2025
Fast, visibility on shipping
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C
Christophe J.
Rating: 5 out of 5
following a purchase from 21/07/2025
good braking. Sometimes squeaks in the rain.
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L
Lucien B.
Rating: 5 out of 5
following a purchase from 21/07/2025
very satisfied.
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W
Walter G.
Rating: 5 out of 5
following a purchase from 17/07/2025
Hello, good product for cassettes.
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G
Gilles B.
Rating: 5 out of 5
following a purchase from 16/07/2025
Top
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