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O
Rating: 5 out of 5
Impeccable. Nothing to complain about regarding the questions asked and the answers provided or the product.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 015 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 4 and 5 stars
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Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Great price, fast delivery
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A
Rating: 4 out of 5
nothing to say
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F
Rating: 5 out of 5
Very fast and compliant shipping. As always on the site. To recommend
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S
Rating: 5 out of 5
Reliable site, fast shipping and delivery. In the case of my last order, the best placed for GP5000S TR tires
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P
Rating: 5 out of 5
As usual, fast, careful. Nothing to say except well done.
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J
Rating: 5 out of 5
Delivery compliant and very fast
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B
Rating: 5 out of 5
Ok
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M
Rating: 5 out of 5
There was a slight delay for a part that was available in 2 to 4 days, but upon contact, the team acted quickly. Thank you to them.
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J
Rating: 5 out of 5
Very good prices. Fast shipping.
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J
Rating: 5 out of 5
As always, it's serious.
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G
Rating: 5 out of 5
Perfect
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R
Rating: 5 out of 5
Fast shipping and in accordance with the order. Loyal to this very professional site.
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G
Rating: 1 out of 5
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
N
Rating: 5 out of 5
Fast delivery, correct price. Perfect customer service, I had made a mistake with the reference for the pots and I was able to cancel my order and place another one without any problem.
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A
Rating: 5 out of 5
Very good, as usual very short delivery time adequate packaging
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F
Rating: 5 out of 5
Nothing to report, fast
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Y
Rating: 5 out of 5
Nothing to report
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P
Rating: 4 out of 5
A bit long delay but package received clean and well packaged. Products correspond well.
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N
Rating: 5 out of 5
Efficient and fast
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A
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
Very good
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M
Rating: 4 out of 5
very good
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G
Rating: 5 out of 5
Package delivered quickly and in perfect condition.
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J
Rating: 1 out of 5
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
J
Rating: 5 out of 5
Fast order and delivery
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C
Rating: 5 out of 5
Very satisfied with my order
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F
Rating: 5 out of 5
perfect
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F
Rating: 5 out of 5
Competitive prices, informed advice and good reception. To recommend
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S
Rating: 5 out of 5
Fast and compliant
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T
Rating: 5 out of 5
Good order in line with expectations
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H
Rating: 5 out of 5
Always perfect, thank you
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C
Rating: 5 out of 5
Perfect, as usual
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I
Rating: 5 out of 5
Good quality
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G
Rating: 4 out of 5
Perfect, too bad we can't leave the package in the mailbox. It requires being present at delivery.
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G
Rating: 5 out of 5
Fast delivery, in accordance with the order.
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Y
Rating: 5 out of 5
Material in accordance with the description, fast shipping as usual, I recommend.
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P
Rating: 5 out of 5
The material perfectly matches my order, the delivery was fast. Perfect
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