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D
Rating: 5 out of 5
Fast delivery excellent GPS
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 013 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 4 and 5 stars
Reset filtersF
Rating: 4 out of 5
At Matériel vélo I only buy online because I am disappointed every time I go to the store, too bad...
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G
Rating: 5 out of 5
Very good site, reliable, quality material at competitive prices.
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J
Rating: 5 out of 5
I didn't understand that I couldn't pick it up the next day at the store. Very good welcome, I was able to buy what was available and the cancellation and refund of my order were very simple.
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C
Rating: 5 out of 5
Trustworthy site, never disappointed.
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J
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Thank you for the quick response
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E
Rating: 5 out of 5
Fast delivery.
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P
Rating: 5 out of 5
Reliable and secure site.
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P
Rating: 5 out of 5
Top as usual
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M
Rating: 5 out of 5
Satisfied with the service, only remark, the refund for the product if returned seems quite slow.
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P
Rating: 5 out of 5
Fast serious
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L
Rating: 5 out of 5
Perfect sale thank you
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C
Rating: 5 out of 5
Efficient staff.
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B
Rating: 5 out of 5
No problems and fast delivery
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J
Rating: 5 out of 5
Winter MTB shoes meet my expectations. Took one size up.
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N
Rating: 5 out of 5
Fast delivery to Belgium!!! Very interesting price for the Ultegra pedals. Perfect
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F
Rating: 5 out of 5
Aurelien, my contact, always gives good advice.
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I
Rating: 5 out of 5
Fast transaction and delivery. Very satisfied with my purchase
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J
Rating: 5 out of 5
Delivery a bit long.
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E
Rating: 5 out of 5
Top!
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R
Rating: 5 out of 5
delivery and product perfectly packaged
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P
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Everything OK...
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D
Rating: 5 out of 5
Serious site
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C
Rating: 5 out of 5
Superrrr kindness really helps, everything is perfect, thank you.
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J
Rating: 5 out of 5
Very satisfied, would recommend
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C
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Good product at a reduced price
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E
Rating: 5 out of 5
Product conforms to my request. Fast and careful delivery
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D
Rating: 5 out of 5
Fast delivery. Package well packaged. Perfect.
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P
Rating: 5 out of 5
Impeccable, super price and very short delivery times.
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C
Rating: 5 out of 5
Top
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P
Rating: 5 out of 5
perfect good product
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J
Rating: 5 out of 5
Very good store. Nothing to complain about. Delivery was compliant and fast. See you soon
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J
Rating: 5 out of 5
Delivered as described and quickly to the Gleizé store.
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D
Rating: 1 out of 5
Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
P
Rating: 5 out of 5
Clear site, fast delivery.
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D
Rating: 5 out of 5
The package was compliant and fast delivery. Thanks to the whole team.
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A
Rating: 5 out of 5
Very good
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