English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 
P
Rating: 5 out of 5
Perfect delivery best price
Translated reviews
Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Delivery compliant and fast.
Translated reviews
J
Rating: 5 out of 5
Always perfect!!!!
Translated reviews
L
Rating: 5 out of 5
Deadline respected. Good reception in the store (pickup location). Brief experience to renew.
Translated reviews
L
Rating: 5 out of 5
Fast delivery, rims as described and in good condition. Not tested to date.
Translated reviews
G
Rating: 5 out of 5
Fast shipping and a great selection on the site.
Translated reviews
G
Rating: 5 out of 5
As usual, fast and reliable. Thank you.
Translated reviews
E
Rating: 5 out of 5
Very practical for transport and protects the wheel well, highly recommend.
Translated reviews
J
Rating: 5 out of 5
Very professional, fast shipping
Translated reviews
J
Rating: 5 out of 5
Highly recommended. Fast shipping and item as ordered.
Translated reviews
D
Rating: 4 out of 5
I was able to meet a friendly and helpful salesperson at the Clermont/Cournon agency
Translated reviews
J
Rating: 5 out of 5
Good responsiveness.
Translated reviews
S
Rating: 4 out of 5
Order received quickly! It's perfect!
Translated reviews
B
Rating: 5 out of 5
Very satisfactory order
Translated reviews
A
Rating: 5 out of 5
Fast delivery, perfect.
Translated reviews
A
Rating: 5 out of 5
Top product. Very fast delivery.
Translated reviews
C
Rating: 1 out of 5
Product in stock at the time of the order, then no longer in stock.... 1 month of waiting almost without news... no apology...
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience and we sincerely apologize for the inconveniences encountered.
Indeed, the product was advertised as in stock with an estimated delivery time of 2 to 4 days at the time of your order. Unfortunately, our supplier experienced an unexpected delay in their own logistics, which considerably extended our supply time.
During this period, we attempted to offer you several alternative solutions (refund, exchange or other equivalent product), but none could suit, which we fully understand.
We sincerely regret this perceived lack of communication and the absence of apologies from our side. Please be assured that we take your comments very seriously and that we work every day to improve the quality of our customer service.
Hoping to have the opportunity to offer you a better experience on your next order.
Best regards
The team at Materiel-velo.com
Thank you for taking the time to share your experience and we sincerely apologize for the inconveniences encountered.
Indeed, the product was advertised as in stock with an estimated delivery time of 2 to 4 days at the time of your order. Unfortunately, our supplier experienced an unexpected delay in their own logistics, which considerably extended our supply time.
During this period, we attempted to offer you several alternative solutions (refund, exchange or other equivalent product), but none could suit, which we fully understand.
We sincerely regret this perceived lack of communication and the absence of apologies from our side. Please be assured that we take your comments very seriously and that we work every day to improve the quality of our customer service.
Hoping to have the opportunity to offer you a better experience on your next order.
Best regards
The team at Materiel-velo.com
K
Rating: 1 out of 5
Delivery times not respected and the delivery was not notified
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your order did not bring you complete satisfaction.
The delivery delay you encountered was due to an event beyond our control: our supply package, containing the necessary parts for your order, was unfortunately stuck in customs for several days. This situation impacted our processing times, despite all our efforts to resolve it quickly.
Regarding the absence of delivery notification, we also apologize. We will forward your comment to our carrier to improve this point for future deliveries.
We remain at your disposal for any further information and hope to have the opportunity to better satisfy you on your next order.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback and we are sorry to learn that your order did not bring you complete satisfaction.
The delivery delay you encountered was due to an event beyond our control: our supply package, containing the necessary parts for your order, was unfortunately stuck in customs for several days. This situation impacted our processing times, despite all our efforts to resolve it quickly.
Regarding the absence of delivery notification, we also apologize. We will forward your comment to our carrier to improve this point for future deliveries.
We remain at your disposal for any further information and hope to have the opportunity to better satisfy you on your next order.
Best regards,
The team at Materiel-velo.com
S
Rating: 5 out of 5
Fast shipping, impeccable!
Translated reviews
C
Rating: 5 out of 5
Perfect!
Translated reviews
Y
Rating: 5 out of 5
The material meets my expectations.
Translated reviews
P
Rating: 5 out of 5
It was a customer service, nothing to say, it was perfect
Translated reviews
E
Rating: 5 out of 5
Impeccable
Translated reviews
T
Rating: 5 out of 5
Very satisfied with my order
Translated reviews
J
Rating: 5 out of 5
Perfect
Translated reviews
D
Rating: 5 out of 5
happy with the order
Translated reviews
G
Rating: 5 out of 5
Perfect
Translated reviews
F
Rating: 5 out of 5
Perfect.
Translated reviews
J
Rating: 5 out of 5
Order processed quickly and shipped just as quickly.
Translated reviews
D
Rating: 5 out of 5
Excellent very professional !!!!
Translated reviews
J
Rating: 5 out of 5
Very good perfect
Translated reviews
A
Rating: 1 out of 5
Delivery scheduled and PAID to be made to my home, however, the DPD delivery person decided otherwise...! So: delay and relocation to a pickup point only after my intervention with these incompetent people.
Translated reviews
Response from Materiel-velo.com
Hello,
We are sincerely sorry for the inconvenience encountered during the delivery of your order. Unfortunately, this type of incident, although beyond our control, remains unacceptable and we fully understand your frustration.
To compensate you, a voucher corresponding to the amount of the shipping costs has been credited to your customer account. You can use it freely on your next order.
We remain at your disposal for any further information and thank you for your understanding.
Best regards,
The team at Materiel-velo.com
We are sincerely sorry for the inconvenience encountered during the delivery of your order. Unfortunately, this type of incident, although beyond our control, remains unacceptable and we fully understand your frustration.
To compensate you, a voucher corresponding to the amount of the shipping costs has been credited to your customer account. You can use it freely on your next order.
We remain at your disposal for any further information and thank you for your understanding.
Best regards,
The team at Materiel-velo.com
F
Rating: 5 out of 5
Excellent top tool
Translated reviews
L
Rating: 5 out of 5
Received quickly, not yet used, site to recommend.
Translated reviews
R
Rating: 5 out of 5
Perfect
Translated reviews
J
Rating: 5 out of 5
nothing to report
Translated reviews
M
Rating: 5 out of 5
Never had any issues with Matériel-vélo, quality of products, respect for delivery times. I recommend ...
Translated reviews
G
Rating: 4 out of 5
Purchase of batteries for Di2 but it's not the specialty of the house
Translated reviews
J
Rating: 5 out of 5
Always satisfied with the deliveries of my orders.
Translated reviews