English 
G
Rating: 4 out of 5
Delivery problem with Dpd, long delivery and no information about the delivery.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 4 stars
Reset filtersL
Rating: 4 out of 5
Item not suitable for my size
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M
Rating: 4 out of 5
Great!
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S
Rating: 4 out of 5
Purchase made easily but then chaotic delivery
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D
Rating: 4 out of 5
Transport and delivery without problems.
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K
Rating: 1 out of 5
not practical the purchasing experience and they don't even provide the screws needed for the cleat, I'm going to get far with that!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.
Best regards,
The Materiel-velo.com team
C
Rating: 4 out of 5
-
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P
Rating: 4 out of 5
Material ordered well received, but not delivered to the expected place. Very annoying as the initial delivery location is clearly on your site.
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J
Rating: 4 out of 5
Nothing to report. Even though we need to consider all budgets while the prices of bikes and accessories are soaring! Not everyone has the budget of a pro runner ;);) :)
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L
Rating: 4 out of 5
Satisfied with the product I already knew, but the delivery was longer than usual
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A
Rating: 4 out of 5
Site a bit slow but with Shimano products at a good quality-price ratio
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V
Rating: 1 out of 5
The glasses do not match my order, the arms are also twisted...
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Purchase Princeton Peak Evo with tires, inner tubes, and mounted discs. Superb rigid and responsive wheels. Only downside, the valves touch the rim and vibrate. I contact bike material why they didn't put noise-dampening adhesive patches and I'm told that customers generally mount them tubeless, not great for wheels over 2000€
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P
Rating: 4 out of 5
Delivery on time
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O
Rating: 4 out of 5
The bicycle arrived with some damage from transport, after claiming to Materiel Velo, they sent me a part that had not come or had fallen during transport. It's the risk of buying a bicycle online. But customer service was correct at all times and solved the problem for me.
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P
Rating: 4 out of 5
very good site.
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S
Rating: 4 out of 5
Well received the package in line with expectations, relatively short delay, thank you.
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D
Rating: 4 out of 5
Fast delivery, the nozzle-hose of the degreasing spray was sticking out of the package by 10-15 cm ... = It is a bit bent but still usable ... it was close.
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A
Rating: 4 out of 5
I didn't like the helmet in terms of fit.
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M
Rating: 4 out of 5
I do not speak French, so I comment in English. The ordered product was delivered broken to me, but I was allowed to return it for free. Later I got the product delivered in a correct state.
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J
Rating: 4 out of 5
Top notch
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A
Rating: 4 out of 5
Very good material at an unbeatable price!
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O
Rating: 4 out of 5
Be careful, it runs small. But very good.
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L
Rating: 1 out of 5
The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.
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Response from Materiel-velo.com
Hello,
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
G
Rating: 1 out of 5
Fast delivery of products to French Guiana
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Response from Materiel-velo.com
Hello Georges,
Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?
Best regards,
The Materiel-velo.com team
J
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
Perfect, delivery time top notch, order compliant
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J
Rating: 1 out of 5
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.
This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
Y
Rating: 1 out of 5
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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M
Rating: 1 out of 5
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
D
Rating: 4 out of 5
The delivery was quite long, probably due to the 'preparation' for New Year's Eve at DPD! Those party-goers. No impact on the use of my tire, I do not ride in negative temperatures! Best regards
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J
Rating: 4 out of 5
No problem
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C
Rating: 1 out of 5
Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure
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R
Rating: 1 out of 5
Perfect, I am very happy
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P
Rating: 4 out of 5
As always, I am satisfied, thank you.
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C
Rating: 4 out of 5
Tire received outside its original packaging but no defects noted. Product conforms to the order.
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P
Rating: 4 out of 5
You have. Everything is ok
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A
Rating: 4 out of 5
Delivery arrived 1 day late, unfortunate for Christmas but otherwise very good
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A
Rating: 4 out of 5
Good contact with customer service. Rating of 4/5 only related to the very long delivery; which can be understandable during this end-of-year period.
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E
Rating: 1 out of 5
I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.
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