Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1 and 4 stars

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S
Stephanie P.
Rating: 1 out of 5
following a purchase from 25/02/2026
Fast delivery but not yet served because for gifting
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Frederic M.
Rating: 4 out of 5
following a purchase from 22/02/2026
Very good quality of service and choice
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Cristia F.
Rating: 4 out of 5
following a purchase from 25/02/2026
Thank you very much
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Joel G.
Rating: 4 out of 5
following a purchase from 24/02/2026
Very good site
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Fabrice F.
Rating: 4 out of 5
following a purchase from 22/02/2026
ok
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Yannick B.
Rating: 1 out of 5
following a purchase from 20/02/2026
Only positives
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Yannick G.
Rating: 1 out of 5
following a purchase from 23/02/2026
Poor description on the site and lack of communication
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Serge C.
Rating: 4 out of 5
following a purchase from 23/02/2026
Order of 2 Shimano 105 chains, 11 speed road and 12 speed MTB. Products matching my request, it's ok.
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Didier A.
Rating: 4 out of 5
following a purchase from 10/02/2026
Materials received with a few days delay. Overall satisfied.
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Jean-Michel M.
Rating: 4 out of 5
following a purchase from 13/02/2026
I received my order, it meets my expectations, but just a bit late compared to my needs. Best regards.
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Jose V.
Rating: 4 out of 5
following a purchase from 19/02/2026
Top quality and timing.
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 18/02/2026
Nothing to report
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Nicole E.
Rating: 4 out of 5
following a purchase from 16/02/2026
My order met my expectations!!! Best regards.
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Michel N.
Rating: 4 out of 5
following a purchase from 16/02/2026
Very positive feedback on the order. However, very negative feedback on my visit to the store in Dijon.
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M. G.
Rating: 4 out of 5
following a purchase from 14/02/2026
compliant
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Dominique S.
Rating: 4 out of 5
following a purchase from 13/02/2026
Nothing to complain about
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Tony F.
Rating: 4 out of 5
following a purchase from 11/02/2026
Correct price, deadline respected
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Vidal Roger F.
Rating: 1 out of 5
following a purchase from 11/02/2026
Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.
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Response from Materiel-velo.com
Hello Vidal Roger,

Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.

Best regards,
The team at Materiel-velo.com
G
Gabriel B.
Rating: 4 out of 5
following a purchase from 10/02/2026
Nothing to report
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Christian R.
Rating: 4 out of 5
following a purchase from 11/02/2026
very professional
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Bernard B.
Rating: 4 out of 5
following a purchase from 12/02/2026
Products conform to the descriptions. Delivery in 24 hours, great.
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Gilbert M.
Rating: 4 out of 5
following a purchase from 10/02/2026
Material confirmed to the order. Fast delivery.
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Jean Francois N.
Rating: 4 out of 5
following a purchase from 06/02/2026
Pair of DT SWISS wheels ordered, with a defective front wheel, hence return to DT SWISS for warranty (exchange) - The cassette was poorly reassembled, leading to an indexing problem corrected by my bike mechanic - 1 month without a wheel but I remain overall satisfied despite these setbacks for the professionalism and availability of the technicians at Matériel Vélo :)
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Alain F.
Rating: 4 out of 5
following a purchase from 10/02/2026
nothing to say
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Gaetan P.
Rating: 1 out of 5
following a purchase from 09/02/2026
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.

Best regards,
The team at Materiel-velo.com
P
Pierre M.
Rating: 4 out of 5
following a purchase from 03/02/2026
A bit long delay but package received clean and well packaged. Products correspond well.
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Michel P.
Rating: 4 out of 5
following a purchase from 09/02/2026
very good
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Jamie C.
Rating: 1 out of 5
following a purchase from 07/02/2026
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.

Best regards,
The team at Materiel-velo.com
G
Gerard M.
Rating: 4 out of 5
following a purchase from 09/02/2026
Perfect, too bad we can't leave the package in the mailbox. It requires being present at delivery.
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Jean Michel C.
Rating: 4 out of 5
following a purchase from 08/02/2026
Choice, fast shipping.
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Franck B.
Rating: 4 out of 5
following a purchase from 08/02/2026
Good product
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Pascal L.
Rating: 1 out of 5
following a purchase from 06/02/2026
Complete satisfaction.
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Christian B.
Rating: 4 out of 5
following a purchase from 06/02/2026
Ok
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Gerard M.
Rating: 1 out of 5
following a purchase from 06/02/2026
Perfect. Great job to all your collaborators
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Sébastien M.
Rating: 4 out of 5
following a purchase from 08/02/2026
Perfect as usual
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 05/02/2026
Customer service is top!!
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Jean-Robert R.
Rating: 4 out of 5
following a purchase from 02/02/2026
Be careful, you sell things that you supposedly have in stock and after payment, no more stock... and this is not the first time this has happened to me, not cool!!!
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F
Francois H.
Rating: 4 out of 5
following a purchase from 14/01/2026
Delay in delivery, which explains the 4 stars instead of 5
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Armand R.
Rating: 4 out of 5
following a purchase from 02/02/2026
Excellent shoes after breaking them in
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Claude M.
Rating: 4 out of 5
following a purchase from 05/02/2026
Hello. Very satisfied with this site. Very interesting prices, fast delivery and good order tracking.
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