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T
Rating: 4 out of 5
Site with quality products and interesting commercial operations. Too bad loyalty is not rewarded.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 4 stars
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Rating: 4 out of 5
-
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X
Rating: 4 out of 5
All ok
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M
Rating: 4 out of 5
good
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D
Rating: 4 out of 5
Website where I find everything I want
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T
Rating: 4 out of 5
The order remained in preparation while it was delivered, DPD did not contact me to inform me, apart from that, very serious site, problems happen, the main thing is to solve them.
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F
Rating: 4 out of 5
The material is comfortable to wear
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T
Rating: 1 out of 5
Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package took place at a relay point other than the one requested. You can find a voucher in your customer area as compensation, although this is an event beyond our control.
Your feedback is valuable to improve our services. Please do not hesitate to contact us for any additional assistance.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package took place at a relay point other than the one requested. You can find a voucher in your customer area as compensation, although this is an event beyond our control.
Your feedback is valuable to improve our services. Please do not hesitate to contact us for any additional assistance.
Best regards,
The Materiel-velo.com team
N
Rating: 4 out of 5
Perfect. Very fast
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G
Rating: 4 out of 5
Significant delay for delivery. For a delivery in Belgium, expect more than a week.
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R
Rating: 4 out of 5
Very good
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S
Rating: 1 out of 5
Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.
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G
Rating: 4 out of 5
Package well received within a reasonable time, good service
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A
Rating: 1 out of 5
Never received the package
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Response from Materiel-velo.com
Hello André,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.
Best regards,
The Materiel-velo.com team
L
Rating: 1 out of 5
VERY GOOD
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T
Rating: 4 out of 5
No problem, conforms to the order
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R
Rating: 4 out of 5
Order delivered within the expected time, perfect. Now remains to validate the quality of the product that I have not yet been able to test
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E
Rating: 4 out of 5
Nothing to say about access to the site, packaging and delivery. I just have a negative opinion on one of the expensive products, hardware and poorly adapted.
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S
Rating: 4 out of 5
Satisfied with the material and the service. That said, 4 stars because it took a long time to be delivered, due to supplier shortage. That said, I recommend.
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G
Rating: 4 out of 5
Material perfectly corresponding to what I expected received within the deadlines
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D
Rating: 4 out of 5
Unfortunately, the di2 grx is the only solution to replace an ultegra di2 11v. You have to deal with it.
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P
Rating: 1 out of 5
Reliable and fast
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S
Rating: 4 out of 5
Speed and correct price
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J
Rating: 4 out of 5
Package in good condition and delivery within the indicated delivery times
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P
Rating: 1 out of 5
perfect
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G
Rating: 1 out of 5
Perfect
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P
Rating: 4 out of 5
Small computer problem during payment, but quickly resolved by Lucas. Delivery OK, nothing is missing and everything is in good condition. Moreover, it was very fast. Bravo. Philippe
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J
Rating: 4 out of 5
The site is well made, quite easy to find items and order
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R
Rating: 1 out of 5
Package delivered late I asked and rescheduled a delivery to a pickup point The package arrived the following Monday
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Response from Materiel-velo.com
Hello Richard,
Thank you for taking the time to share your feedback. We are sorry to hear that your package was delivered late and we understand your frustration. Your feedback is valuable and will help us improve our delivery service in the future.
Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that your package was delivered late and we understand your frustration. Your feedback is valuable and will help us improve our delivery service in the future.
Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
P
Rating: 4 out of 5
Thank you
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M
Rating: 4 out of 5
NO WORRY A LITTLE LONG DELAY
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E
Rating: 4 out of 5
4 stars because nothing is 100% perfect, however the quality of the people and services of Matériel-vélo comes close. A satisfied and loyal customer, December 2025.
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D
Rating: 1 out of 5
Great site
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J
Rating: 4 out of 5
Package well received, but box slightly damaged.
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M
Rating: 4 out of 5
good value for money
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J
Rating: 4 out of 5
price, delay, impeccable choice!
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E
Rating: 4 out of 5
Good product
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E
Rating: 4 out of 5
Order arrived on time, product conforms to my request.
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H
Rating: 4 out of 5
Fast delivery, good merchandise
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T
Rating: 4 out of 5
good value for money and speed of delivery
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