The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Purchase Princeton Peak Evo with tires, inner tubes, and mounted discs. Superb rigid and responsive wheels. Only downside, the valves touch the rim and vibrate. I contact bike material why they didn't put noise-dampening adhesive patches and I'm told that customers generally mount them tubeless, not great for wheels over 2000€
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Pierre L.
Rating: 4 out of 5
following a purchase from 13/01/2026
Delivery on time
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Oscar N.
Rating: 4 out of 5
following a purchase from 12/12/2025
The bicycle arrived with some damage from transport, after claiming to Materiel Velo, they sent me a part that had not come or had fallen during transport. It's the risk of buying a bicycle online. But customer service was correct at all times and solved the problem for me.
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Pascal C.
Rating: 4 out of 5
following a purchase from 14/01/2026
very good site.
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Serge M.
Rating: 4 out of 5
following a purchase from 14/01/2026
Well received the package in line with expectations, relatively short delay, thank you.
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David H.
Rating: 4 out of 5
following a purchase from 13/01/2026
Fast delivery, the nozzle-hose of the degreasing spray was sticking out of the package by 10-15 cm ... = It is a bit bent but still usable ... it was close.
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Alain B.
Rating: 4 out of 5
following a purchase from 12/01/2026
I didn't like the helmet in terms of fit.
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Michael N.
Rating: 4 out of 5
following a purchase from 29/12/2025
I do not speak French, so I comment in English. The ordered product was delivered broken to me, but I was allowed to return it for free. Later I got the product delivered in a correct state.
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Jean-Marc S.
Rating: 4 out of 5
following a purchase from 12/01/2026
Top notch
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Alain R.
Rating: 4 out of 5
following a purchase from 10/01/2026
Very good material at an unbeatable price!
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Olivier D.
Rating: 4 out of 5
following a purchase from 09/01/2026
Be careful, it runs small. But very good.
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Ludovic O.
Rating: 1 out of 5
following a purchase from 01/01/2026
The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.
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Response from Materiel-velo.com
Hello,
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
G
Georges C.
Rating: 1 out of 5
following a purchase from 05/01/2026
Fast delivery of products to French Guiana
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Response from Materiel-velo.com
Hello Georges,
Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?
Best regards,
The Materiel-velo.com team
J
Joel F.
Rating: 4 out of 5
following a purchase from 07/01/2026
Very satisfied
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Baurand B.
Rating: 4 out of 5
following a purchase from 05/01/2026
Perfect, delivery time top notch, order compliant
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Jean Paul R.
Rating: 1 out of 5
following a purchase from 27/12/2025
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.
This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
Y
Yannick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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Martial C.
Rating: 1 out of 5
following a purchase from 28/12/2025
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
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Daniel F.
Rating: 4 out of 5
following a purchase from 27/12/2025
The delivery was quite long, probably due to the 'preparation' for New Year's Eve at DPD! Those party-goers. No impact on the use of my tire, I do not ride in negative temperatures! Best regards
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Jacques B.
Rating: 4 out of 5
following a purchase from 26/12/2025
No problem
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Claudio A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure
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Richard T.
Rating: 1 out of 5
following a purchase from 24/12/2025
Perfect, I am very happy
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Paolo B.
Rating: 4 out of 5
following a purchase from 23/12/2025
As always, I am satisfied, thank you.
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Christophe M.
Rating: 4 out of 5
following a purchase from 23/12/2025
Tire received outside its original packaging but no defects noted. Product conforms to the order.
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Patrick G.
Rating: 4 out of 5
following a purchase from 22/12/2025
You have. Everything is ok
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Arnaud R.
Rating: 4 out of 5
following a purchase from 20/12/2025
Delivery arrived 1 day late, unfortunate for Christmas but otherwise very good
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Arnaud L.
Rating: 4 out of 5
following a purchase from 14/12/2025
Good contact with customer service. Rating of 4/5 only related to the very long delivery; which can be understandable during this end-of-year period.
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Emmanuel M.
Rating: 1 out of 5
following a purchase from 20/12/2025
I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.
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Thierry B.
Rating: 4 out of 5
following a purchase from 19/12/2025
Site with quality products and interesting commercial operations. Too bad loyalty is not rewarded.
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Xim P.
Rating: 4 out of 5
following a purchase from 18/12/2025
All ok
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Michel M.
Rating: 4 out of 5
following a purchase from 15/12/2025
good
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Dany Georges H.
Rating: 4 out of 5
following a purchase from 12/12/2025
Website where I find everything I want
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Thibaut D.
Rating: 4 out of 5
following a purchase from 03/12/2025
The order remained in preparation while it was delivered, DPD did not contact me to inform me, apart from that, very serious site, problems happen, the main thing is to solve them.
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Fabrice C.
Rating: 4 out of 5
following a purchase from 12/12/2025
The material is comfortable to wear
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Thierry L.
Rating: 1 out of 5
following a purchase from 10/12/2025
Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package took place at a relay point other than the one requested. You can find a voucher in your customer area as compensation, although this is an event beyond our control.
Your feedback is valuable to improve our services. Please do not hesitate to contact us for any additional assistance.
Best regards,
The Materiel-velo.com team
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Neuville C.
Rating: 4 out of 5
following a purchase from 10/12/2025
Perfect. Very fast
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Gugino A.
Rating: 4 out of 5
following a purchase from 09/12/2025
Significant delay for delivery. For a delivery in Belgium, expect more than a week.
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Richard R.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Serge L.
Rating: 1 out of 5
following a purchase from 08/12/2025
Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.
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