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G
Rating: 4 out of 5
Package well received within a reasonable time, good service
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Never received the package
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Response from Materiel-velo.com
Hello André,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.
Best regards,
The Materiel-velo.com team
L
Rating: 1 out of 5
VERY GOOD
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T
Rating: 4 out of 5
No problem, conforms to the order
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R
Rating: 4 out of 5
Order delivered within the expected time, perfect. Now remains to validate the quality of the product that I have not yet been able to test
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E
Rating: 4 out of 5
Nothing to say about access to the site, packaging and delivery. I just have a negative opinion on one of the expensive products, hardware and poorly adapted.
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S
Rating: 4 out of 5
Satisfied with the material and the service. That said, 4 stars because it took a long time to be delivered, due to supplier shortage. That said, I recommend.
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G
Rating: 4 out of 5
Material perfectly corresponding to what I expected received within the deadlines
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D
Rating: 4 out of 5
Unfortunately, the di2 grx is the only solution to replace an ultegra di2 11v. You have to deal with it.
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P
Rating: 1 out of 5
Reliable and fast
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S
Rating: 4 out of 5
Speed and correct price
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J
Rating: 4 out of 5
Package in good condition and delivery within the indicated delivery times
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P
Rating: 1 out of 5
perfect
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G
Rating: 1 out of 5
Perfect
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P
Rating: 4 out of 5
Small computer problem during payment, but quickly resolved by Lucas. Delivery OK, nothing is missing and everything is in good condition. Moreover, it was very fast. Bravo. Philippe
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J
Rating: 4 out of 5
The site is well made, quite easy to find items and order
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R
Rating: 1 out of 5
Package delivered late I asked and rescheduled a delivery to a pickup point The package arrived the following Monday
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Response from Materiel-velo.com
Hello Richard,
Thank you for taking the time to share your feedback. We are sorry to hear that your package was delivered late and we understand your frustration. Your feedback is valuable and will help us improve our delivery service in the future.
Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that your package was delivered late and we understand your frustration. Your feedback is valuable and will help us improve our delivery service in the future.
Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
P
Rating: 4 out of 5
Thank you
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M
Rating: 4 out of 5
NO WORRY A LITTLE LONG DELAY
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E
Rating: 4 out of 5
4 stars because nothing is 100% perfect, however the quality of the people and services of Matériel-vélo comes close. A satisfied and loyal customer, December 2025.
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D
Rating: 1 out of 5
Great site
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J
Rating: 4 out of 5
Package well received, but box slightly damaged.
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M
Rating: 4 out of 5
good value for money
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J
Rating: 4 out of 5
price, delay, impeccable choice!
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E
Rating: 4 out of 5
Good product
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E
Rating: 4 out of 5
Order arrived on time, product conforms to my request.
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H
Rating: 4 out of 5
Fast delivery, good merchandise
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T
Rating: 4 out of 5
good value for money and speed of delivery
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E
Rating: 4 out of 5
Good advice and speed
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N
Rating: 1 out of 5
I did not receive the color and pattern ordered I kept it anyway but disappointed
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S
Rating: 4 out of 5
I am satisfied
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A
Rating: 1 out of 5
Return shipping costs are way too high.
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F
Rating: 4 out of 5
At Matériel vélo I only buy online because I am disappointed every time I go to the store, too bad...
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D
Rating: 1 out of 5
Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
G
Rating: 1 out of 5
Damaged box in soft packaging... Very disappointed.
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T
Rating: 4 out of 5
Delivery a bit long
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D
Rating: 4 out of 5
fast and efficient delivery
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H
Rating: 4 out of 5
Overall my shopping experiences on Matériel-vélo have always been good. For the last 3, I had some inconveniences: for one, I received a pair of shorts in a different color than requested and since it's white, I haven't used it yet (maybe for the home trainer, as a last resort). For the second to last, I ordered Biemme shorts, which I had been very happy with during a previous order, but it turned out they were not of the same quality - not long distance, thin padding. During the last one, I made a mistake on Shimano shoes (both too small and not having the same reference as the known and tested ones I wanted). The return is at my expense, so I gave these shoes to someone close. Otherwise, the site works well
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J
Rating: 4 out of 5
with a bit of delay but thank you for the adequate responses
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H
Rating: 4 out of 5
very good products, a bit long delays ....
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