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L
Rating: 4 out of 5
very fast delivery, and products conforming to my order on the site.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1 and 4 stars
Reset filtersS
Rating: 4 out of 5
Good product, too bad for the very long delivery delay of a month
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D
Rating: 4 out of 5
Overall good but delayed by a day for delivery even though I had received that it was delivered and that the package was waiting for me
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D
Rating: 4 out of 5
Internet order delivered quickly and within the announced deadlines. Visit to the Herblay store to collect the package. Warm welcome.
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A
Rating: 1 out of 5
The part I received is not the right one
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Response from Materiel-velo.com
Hello Abdelkader,
Thank you for your feedback and we are sorry to hear that the part received does not meet your expectations. Your satisfaction is our priority, and we take this type of situation very seriously. Please feel free to contact our customer service, we will be happy to help you resolve this issue quickly.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to hear that the part received does not meet your expectations. Your satisfaction is our priority, and we take this type of situation very seriously. Please feel free to contact our customer service, we will be happy to help you resolve this issue quickly.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Product return is not covered by matériel vélo.
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F
Rating: 4 out of 5
Conforms to my expectations
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M
Rating: 4 out of 5
I am very satisfied
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P
Rating: 4 out of 5
Fast and compliant delivery
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J
Rating: 4 out of 5
Very good Elite bottles, with a great price Interesting sterilizer, maybe a bit expensive
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P
Rating: 4 out of 5
top
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D
Rating: 1 out of 5
I can only be disappointed Home trainer received but once assembled I notice it has a defect I am returning it but I am told that it is now considered as a warranty issue and that it has been sent directly back to the manufacturer So now I have no home trainer and not even sure to get it back... when a direct replacement or refund would have been so quick and so customer-friendly...
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Response from Materiel-velo.com
Hello Dominique,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding your home trainer. Your satisfaction is essential to us, and we understand the importance of a quick solution.
We do our best to ensure effective follow-up with our partners, and we will take your comments into account to improve our service. Some brands require us to handle it in the way we have proceeded.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding your home trainer. Your satisfaction is essential to us, and we understand the importance of a quick solution.
We do our best to ensure effective follow-up with our partners, and we will take your comments into account to improve our service. Some brands require us to handle it in the way we have proceeded.
Best regards,
The Materiel-velo.com team
S
Rating: 4 out of 5
Yes correct since the other suppliers were out of stock
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G
Rating: 4 out of 5
Fast delivery and compliant material. I keep this address
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B
Rating: 4 out of 5
Order went well
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R
Rating: 4 out of 5
Delivery time a bit longer than expected.
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M
Rating: 4 out of 5
Ok
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M
Rating: 1 out of 5
I recently ordered button batteries cr 1632 on your site to replace mine on my Shimano di2 levers. Original Maxell. You sent me Eunicell cr 1632 batteries that do not work at all with my levers. For several days I tried in vain to remedy the problem until I changed the batteries again to Maxell. And everything is back to normal. It works! In conclusion, your batteries are not compatible with Shimano
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S
Rating: 1 out of 5
A product is missing from my order.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that a product may be missing from your order. Please contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that a product may be missing from your order. Please contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Materiel-velo.com team
N
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Delivered quite quickly
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H
Rating: 1 out of 5
Package refused at the Puck up relay because it was torn and soaked in liquid. I am still waiting for news about my delivery
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M
Rating: 4 out of 5
I want to point out that this site is not bad overall even if sometimes there are certain shortcomings in communication
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G
Rating: 4 out of 5
I encountered no problems from the order to delivery
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O
Rating: 4 out of 5
Great site
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M
Rating: 1 out of 5
I recently ordered the Feedback Omnium Over Drive foldable Home Trainer. I found it under the connected home trainers section. Similarly, in the description, it is stated that it is compatible with platforms like Zwift (...). However, all this misleads the consumer, as I had to find out that it is not a connected home trainer (no direct connection possible) and that compatibility only applies to a power sensor independent of the home trainer that would need to be mounted on the bike...
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A
Rating: 4 out of 5
Nothing to add
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T
Rating: 1 out of 5
Hello, The rear speed Campagnolo EC-CE300 that I purchased is not compatible with the brake lever I had on my previous speed order. So I will have to buy a brake lever again and even if I can find it. So in trouble.
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H
Rating: 1 out of 5
1 tube is defectively delivered, it lets air out inside the tube at the valve
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I
Rating: 1 out of 5
Return of the product size does not match
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J
Rating: 1 out of 5
It seems that the nut for the screw for the mounting of the bracket I purchased is missing, so it is impossible to fix it on the GoPro mount without tinkering with tape to avoid losing the screw. Not very effective. I would appreciate it if you could send me the nut that goes with this item.
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Response from Materiel-velo.com
Following your request, Ravemen does not provide a nut with its original support.
We cannot send you this part unfortunately.
We cannot send you this part unfortunately.
E
Rating: 4 out of 5
I received my package in record time, great!
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B
Rating: 4 out of 5
Order received in perfect condition and quite quickly, nothing to report, thank you
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A
Rating: 4 out of 5
very good home trainer, easy to use, quiet, I recommend this product,
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I
Rating: 4 out of 5
I am surprised that having ordered gift vouchers at the beginning of November the validity date is July 2026 => ???
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J
Rating: 4 out of 5
Despite a delivery break at Zipp, I was found the ad-hoc substitute stem.. Perfect!
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C
Rating: 4 out of 5
thank you
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R
Rating: 4 out of 5
Ok good
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