English 
C
Rating: 4 out of 5
Delivery time less rapid than competitors...
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 4 stars
Reset filtersD
Rating: 4 out of 5
Delivery as expected.
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T
Rating: 4 out of 5
Product corresponding to what was announced except for the minimalist support. After testing, works perfectly.
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M
Rating: 4 out of 5
Completely satisfied.
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S
Rating: 4 out of 5
Conforms to the description.
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J
Rating: 1 out of 5
Leaking can and packages filled with mineral oil
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Response from Materiel-velo.com
Hello Jeremy,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your satisfaction. Your feedback is valuable and we will ensure to rectify the situation. Please do not hesitate to contact us directly to resolve this issue at 04 74 694 694 or via the contact form. Your trust is our priority and we are committed to providing you with quality products.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your satisfaction. Your feedback is valuable and we will ensure to rectify the situation. Please do not hesitate to contact us directly to resolve this issue at 04 74 694 694 or via the contact form. Your trust is our priority and we are committed to providing you with quality products.
Best regards,
The Materiel-velo.com team
L
Rating: 4 out of 5
Order conforms and within the deadlines. Return of the too small jacket required a follow-up.
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W
Rating: 4 out of 5
Great, thank you.
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D
Rating: 4 out of 5
Good experience.
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J
Rating: 1 out of 5
Shimano brake pads delivered in unacceptable plastic bags!!!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
However, please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Please do not hesitate if you have any other questions,
The Materiel-velo.com team
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
However, please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Please do not hesitate if you have any other questions,
The Materiel-velo.com team
J
Rating: 4 out of 5
Difficulty in contacting by email but otherwise very good service
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P
Rating: 4 out of 5
Very happy and interesting prices
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F
Rating: 4 out of 5
One of the best sites on the diversity of equipment. As a bonus, a review and an explanation
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J
Rating: 4 out of 5
Great
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G
Rating: 4 out of 5
I have been a customer at bike equipment for a while and I find them very professional. Nothing to complain about. However, for this order, the delivery time of a pair of Mavic wheels took more than fifteen days even though they were in stock at the time of the order. I wanted to mount them to do my first Mont Ventoux on September 5 (Wheels ordered on 20/08/2025) and I received them the day before but I had already left unfortunately. I was disappointed. For the rest, no issues.
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C
Rating: 4 out of 5
Package received within the announced timeframe. Products conform to the description.
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E
Rating: 1 out of 5
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
P
Rating: 4 out of 5
Delivery one day late?
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J
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Satisfied
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R
Rating: 4 out of 5
Very professional business with interesting product choices. Order received within the expected timeframe
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T
Rating: 4 out of 5
No issues
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S
Rating: 1 out of 5
Not received yet! Ordered on August 24. Very bad experience
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Response from Materiel-velo.com
Hello,
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
M
Rating: 4 out of 5
Tires suitable for muddy roads (dirt brought by tractors, beets, potatoes) and in cold weather.
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M
Rating: 4 out of 5
Very available even though my issue has not been resolved
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P
Rating: 4 out of 5
Yes perfect
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F
Rating: 4 out of 5
Perfect
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L
Rating: 1 out of 5
delivered
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Response from Materiel-velo.com
when that was not the case. The situation has since been resolved, and we thank you for your patience.
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
G
Rating: 4 out of 5
Package well received
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D
Rating: 4 out of 5
Satisfied with the online store, good value for money!
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A
Rating: 4 out of 5
Conforms to the description, fast delivery...
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A
Rating: 4 out of 5
Super fast
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D
Rating: 4 out of 5
Product received quickly and well packaged, indeed it's a bit expensive, 18 euros per spoke.
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J
Rating: 4 out of 5
delivered quickly
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T
Rating: 4 out of 5
Equipment delivered as ordered, good transaction
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R
Rating: 4 out of 5
The whole of my purchase is very satisfactory, ordering on the site, clarity of products, fast delivery
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F
Rating: 4 out of 5
Just make an effort to inform the customer that the package has arrived at the chosen pickup point and that's 5 stars
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J
Rating: 4 out of 5
serious site. No issues.
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G
Rating: 4 out of 5
Competent team. Fast delivery for Guyana
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E
Rating: 4 out of 5
Product conforms and fast delivery
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