English 
C
Rating: 4 out of 5
Fast delivery and meets my expectations.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 4 stars
Reset filtersD
Rating: 1 out of 5
I did not receive my package on the day mentioned by the carrier (La Poste)!! You are probably not responsible for this problem!? But it is rather annoying when you have to prepare your equipment for the weekend outing. Maybe you can pass the info to the carrier?? Best regards L.D
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Y
Rating: 4 out of 5
Very good
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G
Rating: 4 out of 5
Very satisfactory quality/price ratio, short delivery times,
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J
Rating: 4 out of 5
Very good follow-up not very easy
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O
Rating: 4 out of 5
Good
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D
Rating: 4 out of 5
Material conforms to my expectations with respected deadlines
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S
Rating: 1 out of 5
Hello,
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
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Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
Response from Materiel-velo.com
I am satisfied with the equipment and the delivery time
G
Rating: 4 out of 5
Very good, quality, fast... only downside, the phone number for information is premium from Switzerland, but the help was very useful, thank you again.
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A
Rating: 4 out of 5
Satisfactory
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J
Rating: 4 out of 5
Perfect
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G
Rating: 4 out of 5
delivery too long
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C
Rating: 1 out of 5
A lot of time to process the order, difficulty in knowing the unavailable product, poor order tracking.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team
M
Rating: 4 out of 5
Serious, fast
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D
Rating: 4 out of 5
Delivery conforms. However, deadlines a bit longer than usual. Maybe because of the holidays
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G
Rating: 1 out of 5
To be satisfied, the package should arrive on the scheduled dates. So to be satisfied I bought elsewhere. I am really not happy.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
After reviewing your order, we have indeed shipped your package the day after it was placed. Your package was delivered within 24 hours following the shipment. Therefore, we do not understand your dissatisfaction.
We remain at your disposal
The Materiel-velo.com team
Thank you for your feedback.
After reviewing your order, we have indeed shipped your package the day after it was placed. Your package was delivered within 24 hours following the shipment. Therefore, we do not understand your dissatisfaction.
We remain at your disposal
The Materiel-velo.com team
C
Rating: 4 out of 5
I am satisfied with the tires I bought for my road bike, easily at a good price and delivered to me quickly.
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P
Rating: 4 out of 5
package well received, no problem.
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J
Rating: 4 out of 5
Fast delivery, perfect packaging
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P
Rating: 4 out of 5
Perfect order and well received
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A
Rating: 4 out of 5
Conforms to my expectations.
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C
Rating: 4 out of 5
good
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B
Rating: 1 out of 5
Hello, the delivery was scheduled according to DPD France on 13/08, the package arrived on 19/08. This is my second bad experience with this carrier that I will no longer use.
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry for this delivery delay. This is unfortunately an incident beyond our control, related to the carrier.
We fully understand your frustration and will pass this type of feedback to our logistics partner to improve the service.
Thank you for your understanding.
Thank you for your message.
We are sorry for this delivery delay. This is unfortunately an incident beyond our control, related to the carrier.
We fully understand your frustration and will pass this type of feedback to our logistics partner to improve the service.
Thank you for your understanding.
J
Rating: 4 out of 5
Keep longer in the relay points
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M
Rating: 4 out of 5
No problem with the ordered material. However, I was not delivered at home as requested. The delivery person left several packages at the relay point saying that the people from different orders were absent.
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N
Rating: 1 out of 5
The BPM transmitter I sent you still does not work despite the instructions given in return by the Bryton team, regarding the update of the counter and the battery change after 3 minutes of waiting. What to do?
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry to learn that your BPM transmitter still does not work despite the actions taken. This is an issue that falls under after-sales service. We invite you to contact us via our contact form so that we can assist you better.
Thank you for your understanding.
Thank you for your message.
We are sorry to learn that your BPM transmitter still does not work despite the actions taken. This is an issue that falls under after-sales service. We invite you to contact us via our contact form so that we can assist you better.
Thank you for your understanding.
R
Rating: 4 out of 5
Fast but packaging of poor quality
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T
Rating: 4 out of 5
Hello fast delivery
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J
Rating: 4 out of 5
perfect except the tightening on the axle: not suitable for my campa 8v
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P
Rating: 4 out of 5
Sales service attentive to the customer and reactive. Small downside, delay in receiving the package.
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V
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
very good experience delivery in accordance with the description
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D
Rating: 4 out of 5
Very good site correct price fast delivery
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P
Rating: 4 out of 5
Delivery a bit longer than expected but order arrived well
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R
Rating: 4 out of 5
Meets my expectations
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D
Rating: 4 out of 5
Ok
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P
Rating: 4 out of 5
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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B
Rating: 1 out of 5
Long delivery times Defective product return at the customer's expense. Replacement of the product date unknown
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Response from Materiel-velo.com
Hello Noël,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.
Best regards,
The Materiel-velo.com team
T
Rating: 1 out of 5
Terrible delivery time unacceptable Never order from the site again No complaints against the sellers at the Motte Servolex store
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Response from Materiel-velo.com
Hello Bernard,
Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. Indeed, we experienced a delay episode at the end of July. Your feedback is valuable and helps us improve our service. We are sure we can do better next time.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. Indeed, we experienced a delay episode at the end of July. Your feedback is valuable and helps us improve our service. We are sure we can do better next time.
Best regards,
The Materiel-velo.com team
F
Rating: 4 out of 5
Products conform. Only downside, the announced delivery times are not respected.
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