The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Shimano brake pads delivered in unacceptable plastic bags!!!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
However, please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Please do not hesitate if you have any other questions,
The Materiel-velo.com team
J
Jules F.
Rating: 4 out of 5
following a purchase from 24/08/2025
Difficulty in contacting by email but otherwise very good service
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Philippe D.
Rating: 4 out of 5
following a purchase from 22/08/2025
Very happy and interesting prices
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F
Francois H.
Rating: 4 out of 5
following a purchase from 28/08/2025
One of the best sites on the diversity of equipment. As a bonus, a review and an explanation
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J
Jean Luc A.
Rating: 4 out of 5
following a purchase from 26/08/2025
Great
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G
Gael G.
Rating: 4 out of 5
following a purchase from 20/08/2025
I have been a customer at bike equipment for a while and I find them very professional. Nothing to complain about. However, for this order, the delivery time of a pair of Mavic wheels took more than fifteen days even though they were in stock at the time of the order. I wanted to mount them to do my first Mont Ventoux on September 5 (Wheels ordered on 20/08/2025) and I received them the day before but I had already left unfortunately. I was disappointed. For the rest, no issues.
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C
Christophe C.
Rating: 4 out of 5
following a purchase from 25/08/2025
Package received within the announced timeframe. Products conform to the description.
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Emmanuel R.
Rating: 1 out of 5
following a purchase from 27/08/2025
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
P
Pascal F.
Rating: 4 out of 5
following a purchase from 27/08/2025
Delivery one day late?
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Jean Idriss M.
Rating: 4 out of 5
following a purchase from 25/08/2025
Good
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Jérôme N.
Rating: 4 out of 5
following a purchase from 24/08/2025
Satisfied
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R
Rémy T.
Rating: 4 out of 5
following a purchase from 25/08/2025
Very professional business with interesting product choices. Order received within the expected timeframe
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Thierry H.
Rating: 4 out of 5
following a purchase from 25/08/2025
No issues
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S
Silvain K.
Rating: 1 out of 5
following a purchase from 23/08/2025
Not received yet! Ordered on August 24. Very bad experience
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Response from Materiel-velo.com
Hello,
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
M
Michel P.
Rating: 4 out of 5
following a purchase from 21/08/2025
Tires suitable for muddy roads (dirt brought by tractors, beets, potatoes) and in cold weather.
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M
Michel F.
Rating: 4 out of 5
following a purchase from 20/08/2025
Very available even though my issue has not been resolved
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Patrick B.
Rating: 4 out of 5
following a purchase from 23/08/2025
Yes perfect
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F
Frederic C.
Rating: 4 out of 5
following a purchase from 22/08/2025
Perfect
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L
Laurent D.
Rating: 1 out of 5
following a purchase from 19/08/2025
delivered
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Response from Materiel-velo.com
when that was not the case. The situation has since been resolved, and we thank you for your patience.
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
G
Georges M.
Rating: 4 out of 5
following a purchase from 18/07/2025
Package well received
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Damien D.
Rating: 4 out of 5
following a purchase from 20/08/2025
Satisfied with the online store, good value for money!
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Albert M.
Rating: 4 out of 5
following a purchase from 11/08/2025
Conforms to the description, fast delivery...
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A
Anas B.
Rating: 4 out of 5
following a purchase from 22/08/2025
Super fast
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D
Denis B.
Rating: 4 out of 5
following a purchase from 19/08/2025
Product received quickly and well packaged, indeed it's a bit expensive, 18 euros per spoke.
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Jean Jacques C.
Rating: 4 out of 5
following a purchase from 21/08/2025
delivered quickly
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Thierry P.
Rating: 4 out of 5
following a purchase from 16/08/2025
Equipment delivered as ordered, good transaction
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R
Rene R.
Rating: 4 out of 5
following a purchase from 14/08/2025
The whole of my purchase is very satisfactory, ordering on the site, clarity of products, fast delivery
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F
Franck C.
Rating: 4 out of 5
following a purchase from 17/08/2025
Just make an effort to inform the customer that the package has arrived at the chosen pickup point and that's 5 stars
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Jean Pierre I.
Rating: 4 out of 5
following a purchase from 17/08/2025
serious site. No issues.
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G
Georges C.
Rating: 4 out of 5
following a purchase from 31/07/2025
Competent team. Fast delivery for Guyana
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E
Elvio M.
Rating: 4 out of 5
following a purchase from 18/08/2025
Product conforms and fast delivery
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C
Christophe M.
Rating: 4 out of 5
following a purchase from 16/08/2025
Fast delivery and meets my expectations.
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D
Daniel S.
Rating: 1 out of 5
following a purchase from 16/08/2025
I did not receive my package on the day mentioned by the carrier (La Poste)!! You are probably not responsible for this problem!? But it is rather annoying when you have to prepare your equipment for the weekend outing. Maybe you can pass the info to the carrier?? Best regards L.D
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Y
Yannick T.
Rating: 4 out of 5
following a purchase from 15/08/2025
Very good
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Gilles C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Very satisfactory quality/price ratio, short delivery times,
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Jean F.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good follow-up not very easy
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Olivier G.
Rating: 4 out of 5
following a purchase from 12/08/2025
Good
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D
Drolez M.
Rating: 4 out of 5
following a purchase from 30/07/2025
Material conforms to my expectations with respected deadlines
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S
Sylvain A.
Rating: 1 out of 5
following a purchase from 26/07/2025
Hello,
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
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Response from Materiel-velo.com
I am satisfied with the equipment and the delivery time
G
Gabor S.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good, quality, fast... only downside, the phone number for information is premium from Switzerland, but the help was very useful, thank you again.
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