Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 990 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1 and 4 stars

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A
Alain N.
Rating: 4 out of 5
following a purchase from 13/08/2025
Satisfactory
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J
Jean-François G.
Rating: 4 out of 5
following a purchase from 12/08/2025
Perfect
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G
Guillerm M.
Rating: 4 out of 5
following a purchase from 12/08/2025
delivery too long
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C
Christophe L.
Rating: 1 out of 5
following a purchase from 12/08/2025
A lot of time to process the order, difficulty in knowing the unavailable product, poor order tracking.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team
M
Michael C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Serious, fast
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D
Derouet D.
Rating: 4 out of 5
following a purchase from 29/07/2025
Delivery conforms. However, deadlines a bit longer than usual. Maybe because of the holidays
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G
Gilles R.
Rating: 1 out of 5
following a purchase from 11/08/2025
To be satisfied, the package should arrive on the scheduled dates. So to be satisfied I bought elsewhere. I am really not happy.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
After reviewing your order, we have indeed shipped your package the day after it was placed. Your package was delivered within 24 hours following the shipment. Therefore, we do not understand your dissatisfaction.

We remain at your disposal
The Materiel-velo.com team
C
Christian C.
Rating: 4 out of 5
following a purchase from 10/08/2025
I am satisfied with the tires I bought for my road bike, easily at a good price and delivered to me quickly.
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P
Pierre G.
Rating: 4 out of 5
following a purchase from 10/08/2025
package well received, no problem.
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J
James P.
Rating: 4 out of 5
following a purchase from 09/08/2025
Fast delivery, perfect packaging
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Philippe C.
Rating: 4 out of 5
following a purchase from 06/08/2025
Perfect order and well received
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A
Audrey L.
Rating: 4 out of 5
following a purchase from 04/08/2025
Conforms to my expectations.
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C
Claude R.
Rating: 4 out of 5
following a purchase from 25/07/2025
good
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B
Bernard L.
Rating: 1 out of 5
following a purchase from 31/07/2025
Hello, the delivery was scheduled according to DPD France on 13/08, the package arrived on 19/08. This is my second bad experience with this carrier that I will no longer use.
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry for this delivery delay. This is unfortunately an incident beyond our control, related to the carrier.
We fully understand your frustration and will pass this type of feedback to our logistics partner to improve the service.
Thank you for your understanding.
J
Jean-Marc G.
Rating: 4 out of 5
following a purchase from 07/08/2025
Keep longer in the relay points
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M
Marc L.
Rating: 4 out of 5
following a purchase from 07/08/2025
No problem with the ordered material. However, I was not delivered at home as requested. The delivery person left several packages at the relay point saying that the people from different orders were absent.
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N
Noël C.
Rating: 1 out of 5
following a purchase from 07/08/2025
The BPM transmitter I sent you still does not work despite the instructions given in return by the Bryton team, regarding the update of the counter and the battery change after 3 minutes of waiting. What to do?
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry to learn that your BPM transmitter still does not work despite the actions taken. This is an issue that falls under after-sales service. We invite you to contact us via our contact form so that we can assist you better.
Thank you for your understanding.
R
Romain G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Fast but packaging of poor quality
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T
Thibault M.
Rating: 4 out of 5
following a purchase from 04/08/2025
Hello fast delivery
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J
Jean P.
Rating: 4 out of 5
following a purchase from 06/08/2025
perfect except the tightening on the axle: not suitable for my campa 8v
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P
Patrick W.
Rating: 4 out of 5
following a purchase from 02/08/2025
Sales service attentive to the customer and reactive. Small downside, delay in receiving the package.
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V
Vincent D.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good
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P
Patrice M.
Rating: 4 out of 5
following a purchase from 02/08/2025
very good experience delivery in accordance with the description
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D
Daniel R.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good site correct price fast delivery
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P
Patrick D.
Rating: 4 out of 5
following a purchase from 21/07/2025
Delivery a bit longer than expected but order arrived well
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R
Robert B.
Rating: 4 out of 5
following a purchase from 02/08/2025
Meets my expectations
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D
Dany R.
Rating: 4 out of 5
following a purchase from 27/07/2025
Ok
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P
Patrick D.
Rating: 4 out of 5
following a purchase from 31/07/2025
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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B
Bernard V.
Rating: 1 out of 5
following a purchase from 28/07/2025
Long delivery times Defective product return at the customer's expense. Replacement of the product date unknown
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Response from Materiel-velo.com
Hello Noël,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.

Best regards,
The Materiel-velo.com team
T
Thierry R.
Rating: 1 out of 5
following a purchase from 31/07/2025
Terrible delivery time unacceptable Never order from the site again No complaints against the sellers at the Motte Servolex store
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Response from Materiel-velo.com
Hello Bernard,

Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. Indeed, we experienced a delay episode at the end of July. Your feedback is valuable and helps us improve our service. We are sure we can do better next time.

Best regards,
The Materiel-velo.com team
F
Fabrice F.
Rating: 4 out of 5
following a purchase from 28/07/2025
Products conform. Only downside, the announced delivery times are not respected.
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L
Laurent D.
Rating: 1 out of 5
following a purchase from 30/07/2025
The model has been returned, we are waiting for the refund
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Response from Materiel-velo.com
Hello,
We are having trouble understanding your 1-star rating given that this is simply a return from your side.
It has been processed and the refund has been made quickly.

Best regards,
The team at Materiel-velo.com
H
Hervé M.
Rating: 4 out of 5
following a purchase from 28/07/2025
In accordance with my expectations and fast.
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J
Jean Marie B.
Rating: 4 out of 5
following a purchase from 29/07/2025
quick and compliant order
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B
Bernard M.
Rating: 1 out of 5
following a purchase from 26/07/2025
No issues, product conforms and delivery time respected
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Response from Materiel-velo.com
Thank you for your feedback, you selected 1 star while your review seems positive.
C
Christian J.
Rating: 4 out of 5
following a purchase from 27/07/2025
During my first arrival at the store I had to make 3 receptions before finding the one for the material ordered online.
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S
Stéphane M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very attractive price, rather rare for a bike of this level. Bike very well protected and packaged for transport. Friendly customer service, but apparently without much influence on the internal preparation service. Derailleur not very well adjusted. Very long delivery time for a bike in stock: ordered on 11.07 and delivered on 06.08
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R
Régis D.
Rating: 4 out of 5
following a purchase from 22/07/2025
I find it a bit long
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J
Jerome S.
Rating: 1 out of 5
following a purchase from 20/07/2025
The package was delivered damaged, and I am still inspecting whether the product is damaged or not. It is shameful to send a fragile product worth nearly €1000 in such packaging!!!
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M
Martial C.
Rating: 4 out of 5
following a purchase from 25/07/2025
apart from the relay point error nothing to report
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