Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 990 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1 and 4 stars

Reset filters
M
Malik S.
Rating: 4 out of 5
following a purchase from 31/05/2026
Perfect in terms of speed and quality. Only one product was not in accordance with my expectations (the photo and description on the site were misleading)
Translated reviews
G
Gilles M.
Rating: 1 out of 5
following a purchase from 26/05/2026
completely useless, I still haven't received anything
Translated reviews
Response from Materiel-velo.com
Hello Gilles,

We understand your disappointment and we are really sorry to hear that you have not yet received your order. Your order has been available at the Grenoble store since yesterday.

Best regards,
The Materiel-velo.com team
M
Maurice D.
Rating: 1 out of 5
following a purchase from 16/05/2026
Delivery a bit long but product good
Translated reviews
L
Ludovic D.
Rating: 1 out of 5
following a purchase from 27/05/2026
Fast delivery
Translated reviews
D
Daniel P.
Rating: 1 out of 5
following a purchase from 28/05/2026
Package entrusted to DPD on 28/05, delivered on 4/06, to be picked up by 12/06 at the latest, but I am absent until 15/06
Translated reviews
R
Rémy C.
Rating: 4 out of 5
following a purchase from 27/05/2026
Everything is fine
Translated reviews
A
Astrid Z.
Rating: 4 out of 5
following a purchase from 26/05/2026
I was delighted with the speed of my package, I recommend the continuity
Translated reviews
P
Pierre B.
Rating: 4 out of 5
following a purchase from 24/05/2026
Hello, I had to return the jersey and the shorts at my expense because there is no correspondence between the letter and the measurements on the site. The rest of my order is fine. P.B.
Translated reviews
J
Jean Bernard S.
Rating: 4 out of 5
following a purchase from 25/05/2026
Received quickly and matches my expectations.
Translated reviews
A
Alice L.
Rating: 4 out of 5
following a purchase from 21/05/2026
package arrived well, I have always ordered from this site, thank you again
Translated reviews
L
Lionel C.
Rating: 4 out of 5
following a purchase from 21/05/2026
.
Translated reviews
C
Cyrille L.
Rating: 1 out of 5
following a purchase from 06/05/2026
I ordered two tires in stock with a so-called delivery in 24/48 hours, and I received them more than 15 days later!
Translated reviews
Y
Yves M.
Rating: 4 out of 5
following a purchase from 18/05/2026
Nothing to report
Translated reviews
J
Jean Jacques G.
Rating: 4 out of 5
following a purchase from 18/05/2026
Price and delivery times
Translated reviews
L
Laurent P.
Rating: 1 out of 5
following a purchase from 15/05/2026
Delivery error, it happens, but the minimum is to do everything possible to rectify it without the customer bearing the costs.
Translated reviews
S
Stéphane T.
Rating: 4 out of 5
following a purchase from 07/05/2026
Order and product meet expectations
Translated reviews
M
Marc F.
Rating: 4 out of 5
following a purchase from 07/05/2026
Almost perfect Modified pickup point
Translated reviews
J
Jean-François B.
Rating: 1 out of 5
following a purchase from 10/05/2026
thank you for contacting me by phone to discuss this matter
Translated reviews
P
Philippe N.
Rating: 4 out of 5
following a purchase from 13/05/2026
Good. I also wanted an R5 -023 axle for a Fulcrum Racing 5 wheel, not available apparently?
Translated reviews
N
Nicolas F.
Rating: 1 out of 5
following a purchase from 14/05/2026
Size of jersey does not comply with standards. Return at the customer's expense.
Translated reviews
M
Martine H.
Rating: 4 out of 5
following a purchase from 07/05/2026
Fast processing and delivery.
Translated reviews
M
Michel A.
Rating: 4 out of 5
following a purchase from 12/05/2026
4* because when we say colissimo without signature and being disabled receiving it with a signature means going to the post office and it's not practical. Otherwise excellent.
Translated reviews
C
Christophe C.
Rating: 4 out of 5
following a purchase from 12/05/2026
Perfect
Translated reviews
E
Erwan B.
Rating: 4 out of 5
following a purchase from 09/05/2026
I would have liked a free return for the headset where it was not the right size. Nevertheless, it was done quickly and I was able to order another headset and receive it quickly.
Translated reviews
C
Christophe D.
Rating: 4 out of 5
following a purchase from 10/05/2026
Fast and compliant
Translated reviews
P
Pierre F.
Rating: 4 out of 5
following a purchase from 10/05/2026
Always very good, never disappointed especially for the speed of shipping
Translated reviews
J
Jean-Luc B.
Rating: 4 out of 5
following a purchase from 10/05/2026
Top products, the delay between ordering and delivery is a bit long.
Translated reviews
F
Frédéric L.
Rating: 4 out of 5
following a purchase from 04/05/2026
Received 10-speed cassette in bulk in its packaging.
Translated reviews
C
Christian J.
Rating: 4 out of 5
following a purchase from 08/05/2026
Opened package parts falling at delivery
Translated reviews
F
Frédéric K.
Rating: 1 out of 5
following a purchase from 27/02/2026
Even if the order is finally complete, I can't really give you a good rating. My order arrived a few days ago but the order date was February 27, and it was indicated on the site that the product was available. Everything was sorted out long after......
Translated reviews
A
Annie M.
Rating: 4 out of 5
following a purchase from 07/05/2026
top
Translated reviews
C
Charley B.
Rating: 4 out of 5
following a purchase from 22/04/2026
Contacted customer service twice but the problem was resolved quickly, too bad...
Translated reviews
T
Thierry C.
Rating: 4 out of 5
following a purchase from 06/05/2026
material meets expectations.
Translated reviews
D
Denis V.
Rating: 1 out of 5
following a purchase from 06/05/2026
Hello, the package was not delivered on time. I paid an extra fee for Chronopost and this carrier misdirected my package, which went towards Bayonne. Since your Gleisé site, I have contacted your online service several times. You are probably not to blame, but I would appreciate it if you could make a commercial gesture following the troubles I have had. Denis VAILLIER
Translated reviews
R
R Eric J.
Rating: 4 out of 5
following a purchase from 05/05/2026
Very good site with a wide choice (with an effective selection), reachable advisors, reasonable shipping costs and delivery times... Just disappointed with my last order due to a lack of precision on the wheel purchase.
Translated reviews
C
Christophe S.
Rating: 4 out of 5
following a purchase from 05/05/2026
I have a product that does not match my request. I will go to the store to see the possible exchange.
Translated reviews
J
Jean-Philippe B.
Rating: 4 out of 5
following a purchase from 05/05/2026
The package meets my expectations and arrived on time but the box is way too big compared to the size of the product. Not very eco-friendly!
Translated reviews
C
Christophe D.
Rating: 1 out of 5
following a purchase from 05/05/2026
Package arrived complete and quickly.
Translated reviews
P
Pascal L.
Rating: 1 out of 5
following a purchase from 03/05/2026
Perfect.
Translated reviews
A
Antoine G.
Rating: 4 out of 5
following a purchase from 02/05/2026
Clear delivery tracking. Colissimo delivered with a 48-hour delay.
Translated reviews
We use cookies for audience measurement and improving user experience.