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G
Rating: 4 out of 5
Two days late for delivery, a month ago for the same product one day late. Not serious
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Perfect packaging, speed of delivery. However, I have a reservation regarding the pedal, shouldn't it be delivered in its original packaging, in other words, Shimano box?
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Y
Rating: 4 out of 5
Very interesting price on the product. I remove 1 star for the shipping delay of the package (6 days) while the items were in stock.
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M
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
No problem. Everything went normally. The order was accurate.
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C
Rating: 4 out of 5
material well received not yet installed
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S
Rating: 4 out of 5
Delivery times in stores a bit too optimistic but the service is well rendered.
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M
Rating: 4 out of 5
Fast delivery quality products
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I
Rating: 4 out of 5
Some references not available, but what is available is delivered quickly at reasonable prices
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F
Rating: 4 out of 5
Nothing to report
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G
Rating: 4 out of 5
The delivery was made satisfactorily. I did not use the product. It is a pity that there is no satisfactory relay point in my municipality.
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J
Rating: 4 out of 5
Clear product description, good price, the duration of shipping could be a bit clearer.
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P
Rating: 4 out of 5
Everything very well on time. With great quality and price
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M
Rating: 4 out of 5
Perfect delivered as promised I am satisfied
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G
Rating: 4 out of 5
No worries the ordered material is assembled and works perfectly.
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L
Rating: 1 out of 5
Delivery is definitely causing a lot of problems, the package arrived somewhere other than my home, but now it's a habit... Yet everything is well indicated...
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F
Rating: 4 out of 5
Speed
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V
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
received on time
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E
Rating: 1 out of 5
Very disappointed with this order as it arrived a month after the expected date. A little communication would have changed everything because an order for a 'bike' is never urgent. Moreover, the delivery person never came to my house, as I was present; he left the package with a merchant.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com
C
Rating: 4 out of 5
Top delivery. Product ok to see in the long term
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J
Rating: 4 out of 5
Quality service
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F
Rating: 4 out of 5
Nothing to report, product compliant and deadline respected
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D
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery package in good condition and product perfect nothing to complain about
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P
Rating: 4 out of 5
Delivery on time
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B
Rating: 4 out of 5
very happy
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J
Rating: 4 out of 5
Fairly fast shipping and compliant items
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E
Rating: 4 out of 5
Satisfied with my order. Received on time
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Y
Rating: 4 out of 5
Several orders, never disappointed
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A
Rating: 4 out of 5
Hello, I found the delivery a bit long and lacking package tracking. Best regards
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D
Rating: 4 out of 5
very good
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N
Rating: 4 out of 5
Good welcome.
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X
Rating: 4 out of 5
Good communication regarding order and delivery tracking
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F
Rating: 4 out of 5
Competitive prices but a bit long delivery time.
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A
Rating: 4 out of 5
Delivery time a bit too long
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M
Rating: 4 out of 5
Good on sending and speed. However, the product does not match what I ordered. I had ordered tires in 700/32 and those received are measured at 700/27... and regardless of the wheels used... for Roubaix I would be too tight... I will order elsewhere to be sure of what I will receive.
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L
Rating: 4 out of 5
Fast and well-followed order, too bad the delivery is charged for an item at €200+
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E
Rating: 1 out of 5
Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.
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P
Rating: 4 out of 5
Product compliant
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