English 
L
Rating: 4 out of 5
Fast and well-followed order, too bad the delivery is charged for an item at €200+
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 4 stars
Reset filtersE
Rating: 1 out of 5
Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.
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P
Rating: 4 out of 5
Product compliant
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P
Rating: 4 out of 5
Always so serious.
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E
Rating: 4 out of 5
I ordered a mountain bike protection t-shirt for my 10-year-old son. The item was of good quality but I had to return it because it was too small. That's why I take away one star: children's sizes are (currently) poorly explained, it's hard not to make a mistake.
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P
Rating: 4 out of 5
Impeccable
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M
Rating: 4 out of 5
Good quality and service
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D
Rating: 4 out of 5
Top
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F
Rating: 1 out of 5
I still haven't received my order. Three weeks have passed
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Response from Materiel-velo.com
Hello good morning ;
We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
B
Rating: 4 out of 5
Perfect
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J
Rating: 4 out of 5
Product compliant with the description. Comfortable. A bit large size.
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J
Rating: 4 out of 5
Apart from the non-respected delivery date, everything is ok
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S
Rating: 1 out of 5
Fast delivery but not yet served because for gifting
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F
Rating: 4 out of 5
Very good quality of service and choice
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C
Rating: 4 out of 5
Thank you very much
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J
Rating: 4 out of 5
Very good site
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F
Rating: 4 out of 5
ok
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Y
Rating: 1 out of 5
Only positives
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Y
Rating: 1 out of 5
Poor description on the site and lack of communication
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S
Rating: 4 out of 5
Order of 2 Shimano 105 chains, 11 speed road and 12 speed MTB. Products matching my request, it's ok.
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D
Rating: 4 out of 5
Materials received with a few days delay. Overall satisfied.
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J
Rating: 4 out of 5
I received my order, it meets my expectations, but just a bit late compared to my needs. Best regards.
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J
Rating: 4 out of 5
Top quality and timing.
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J
Rating: 4 out of 5
Nothing to report
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N
Rating: 4 out of 5
My order met my expectations!!! Best regards.
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M
Rating: 4 out of 5
Very positive feedback on the order. However, very negative feedback on my visit to the store in Dijon.
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M
Rating: 4 out of 5
compliant
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D
Rating: 4 out of 5
Nothing to complain about
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T
Rating: 4 out of 5
Correct price, deadline respected
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V
Rating: 1 out of 5
Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.
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Response from Materiel-velo.com
Hello Vidal Roger,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
G
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
very professional
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B
Rating: 4 out of 5
Products conform to the descriptions. Delivery in 24 hours, great.
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G
Rating: 4 out of 5
Material confirmed to the order. Fast delivery.
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J
Rating: 4 out of 5
Pair of DT SWISS wheels ordered, with a defective front wheel, hence return to DT SWISS for warranty (exchange) - The cassette was poorly reassembled, leading to an indexing problem corrected by my bike mechanic - 1 month without a wheel but I remain overall satisfied despite these setbacks for the professionalism and availability of the technicians at Matériel Vélo :)
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A
Rating: 4 out of 5
nothing to say
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G
Rating: 1 out of 5
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
P
Rating: 4 out of 5
A bit long delay but package received clean and well packaged. Products correspond well.
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M
Rating: 4 out of 5
very good
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J
Rating: 1 out of 5
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com