Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1 and 4 stars

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F
Francois L.
Rating: 4 out of 5
following a purchase from 12/03/2026
Nothing to report
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G
Gerard M.
Rating: 4 out of 5
following a purchase from 17/03/2026
The delivery was made satisfactorily. I did not use the product. It is a pity that there is no satisfactory relay point in my municipality.
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J
Jeroen V.
Rating: 4 out of 5
following a purchase from 16/03/2026
Clear product description, good price, the duration of shipping could be a bit clearer.
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P
Plácido R.
Rating: 4 out of 5
following a purchase from 16/03/2026
Everything very well on time. With great quality and price
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M
Marc B.
Rating: 4 out of 5
following a purchase from 13/03/2026
Perfect delivered as promised I am satisfied
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G
Gilles B.
Rating: 4 out of 5
following a purchase from 12/03/2026
No worries the ordered material is assembled and works perfectly.
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L
Laurent J.
Rating: 1 out of 5
following a purchase from 04/03/2026
Delivery is definitely causing a lot of problems, the package arrived somewhere other than my home, but now it's a habit... Yet everything is well indicated...
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F
Francois S.
Rating: 4 out of 5
following a purchase from 13/03/2026
Speed
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V
Victor B.
Rating: 4 out of 5
following a purchase from 12/03/2026
Good
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P
Patrick R.
Rating: 4 out of 5
following a purchase from 08/03/2026
received on time
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E
Eric B.
Rating: 1 out of 5
following a purchase from 16/02/2026
Very disappointed with this order as it arrived a month after the expected date. A little communication would have changed everything because an order for a 'bike' is never urgent. Moreover, the delivery person never came to my house, as I was present; he left the package with a merchant.
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.

Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.

Best regards,
The team at Materiel-velo.com
C
Clément G.
Rating: 4 out of 5
following a purchase from 09/03/2026
Top delivery. Product ok to see in the long term
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J
Jean-Luc P.
Rating: 4 out of 5
following a purchase from 09/03/2026
Quality service
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F
Frédéric B.
Rating: 4 out of 5
following a purchase from 09/03/2026
Nothing to report, product compliant and deadline respected
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D
Didier G.
Rating: 4 out of 5
following a purchase from 09/03/2026
Good
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A
Alain B.
Rating: 4 out of 5
following a purchase from 04/03/2026
Fast delivery package in good condition and product perfect nothing to complain about
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P
Pascal B.
Rating: 4 out of 5
following a purchase from 08/03/2026
Delivery on time
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B
Bruno P.
Rating: 4 out of 5
following a purchase from 06/03/2026
very happy
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J
Jean Jacques R.
Rating: 4 out of 5
following a purchase from 02/03/2026
Fairly fast shipping and compliant items
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E
Eric V.
Rating: 4 out of 5
following a purchase from 05/03/2026
Satisfied with my order. Received on time
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Y
Yannick T.
Rating: 4 out of 5
following a purchase from 05/03/2026
Several orders, never disappointed
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A
Arnaud D.
Rating: 4 out of 5
following a purchase from 05/03/2026
Hello, I found the delivery a bit long and lacking package tracking. Best regards
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D
Didier B.
Rating: 4 out of 5
following a purchase from 15/02/2026
very good
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N
Nicolas B.
Rating: 4 out of 5
following a purchase from 27/02/2026
Good welcome.
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Xavier P.
Rating: 4 out of 5
following a purchase from 04/03/2026
Good communication regarding order and delivery tracking
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F
Franck G.
Rating: 4 out of 5
following a purchase from 04/03/2026
Competitive prices but a bit long delivery time.
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A
Alain N.
Rating: 4 out of 5
following a purchase from 24/02/2026
Delivery time a bit too long
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M
Morgan G.
Rating: 4 out of 5
following a purchase from 03/03/2026
Good on sending and speed. However, the product does not match what I ordered. I had ordered tires in 700/32 and those received are measured at 700/27... and regardless of the wheels used... for Roubaix I would be too tight... I will order elsewhere to be sure of what I will receive.
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L
Leandre H.
Rating: 4 out of 5
following a purchase from 27/02/2026
Fast and well-followed order, too bad the delivery is charged for an item at €200+
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E
Eric G.
Rating: 1 out of 5
following a purchase from 27/02/2026
Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.
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P
Philippe C.
Rating: 4 out of 5
following a purchase from 10/02/2026
Product compliant
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Pierre M.
Rating: 4 out of 5
following a purchase from 01/03/2026
Always so serious.
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E
Elodie G.
Rating: 4 out of 5
following a purchase from 16/02/2026
I ordered a mountain bike protection t-shirt for my 10-year-old son. The item was of good quality but I had to return it because it was too small. That's why I take away one star: children's sizes are (currently) poorly explained, it's hard not to make a mistake.
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P
Ponchon D.
Rating: 4 out of 5
following a purchase from 24/02/2026
Impeccable
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M
Miguel Ángel M.
Rating: 4 out of 5
following a purchase from 23/02/2026
Good quality and service
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D
David P.
Rating: 4 out of 5
following a purchase from 25/02/2026
Top
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F
Francisco José D.
Rating: 1 out of 5
following a purchase from 26/02/2026
I still haven't received my order. Three weeks have passed
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Response from Materiel-velo.com
Hello good morning ;

We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
B
Bernard M.
Rating: 4 out of 5
following a purchase from 26/02/2026
Perfect
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J
Jean-Paul C.
Rating: 4 out of 5
following a purchase from 26/02/2026
Product compliant with the description. Comfortable. A bit large size.
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J
Jean Paul J.
Rating: 4 out of 5
following a purchase from 23/02/2026
Apart from the non-respected delivery date, everything is ok
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