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B
Rating: 5 out of 5
Ok
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 769 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
There was a slight delay for a part that was available in 2 to 4 days, but upon contact, the team acted quickly. Thank you to them.
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L
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
Very good prices. Fast shipping.
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J
Rating: 5 out of 5
As always, it's serious.
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G
Rating: 5 out of 5
Perfect
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R
Rating: 5 out of 5
Fast shipping and in accordance with the order. Loyal to this very professional site.
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G
Rating: 1 out of 5
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
N
Rating: 5 out of 5
Fast delivery, correct price. Perfect customer service, I had made a mistake with the reference for the pots and I was able to cancel my order and place another one without any problem.
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A
Rating: 5 out of 5
Very good, as usual very short delivery time adequate packaging
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F
Rating: 5 out of 5
Nothing to report, fast
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Y
Rating: 5 out of 5
Nothing to report
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N
Rating: 5 out of 5
Efficient and fast
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A
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Package delivered quickly and in perfect condition.
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J
Rating: 1 out of 5
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
J
Rating: 5 out of 5
Fast order and delivery
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C
Rating: 5 out of 5
Very satisfied with my order
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F
Rating: 5 out of 5
perfect
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F
Rating: 5 out of 5
Competitive prices, informed advice and good reception. To recommend
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S
Rating: 5 out of 5
Fast and compliant
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T
Rating: 5 out of 5
Good order in line with expectations
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H
Rating: 5 out of 5
Always perfect, thank you
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C
Rating: 5 out of 5
Perfect, as usual
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I
Rating: 5 out of 5
Good quality
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G
Rating: 5 out of 5
Fast delivery, in accordance with the order.
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Y
Rating: 5 out of 5
Material in accordance with the description, fast shipping as usual, I recommend.
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P
Rating: 5 out of 5
The material perfectly matches my order, the delivery was fast. Perfect
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E
Rating: 5 out of 5
Very fast delivery, great!
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D
Rating: 5 out of 5
Top service, as usual. Loyal customer since the first hour, never disappointed!
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P
Rating: 5 out of 5
I thank the teams at Matériel Vélo who are always so responsive.
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G
Rating: 5 out of 5
received on the scheduled date
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M
Rating: 5 out of 5
Effective and fast
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R
Rating: 5 out of 5
Fast and careful shipping. Impeccable product
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S
Rating: 5 out of 5
Always so neat!
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P
Rating: 5 out of 5
Order well received
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R
Rating: 5 out of 5
Top! Price, choice, fast shipping.
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D
Rating: 5 out of 5
-
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F
Rating: 5 out of 5
Fast shipping and excellent material.
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