English 
J
Rating: 5 out of 5
Always perfect!!!!
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 5 stars
Reset filtersL
Rating: 5 out of 5
Deadline respected. Good reception in the store (pickup location). Brief experience to renew.
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L
Rating: 5 out of 5
Fast delivery, rims as described and in good condition. Not tested to date.
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G
Rating: 5 out of 5
Fast shipping and a great selection on the site.
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G
Rating: 5 out of 5
As usual, fast and reliable. Thank you.
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E
Rating: 5 out of 5
Very practical for transport and protects the wheel well, highly recommend.
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J
Rating: 5 out of 5
Very professional, fast shipping
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J
Rating: 5 out of 5
Highly recommended. Fast shipping and item as ordered.
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J
Rating: 5 out of 5
Good responsiveness.
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B
Rating: 5 out of 5
Very satisfactory order
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A
Rating: 5 out of 5
Fast delivery, perfect.
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A
Rating: 5 out of 5
Top product. Very fast delivery.
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C
Rating: 1 out of 5
Product in stock at the time of the order, then no longer in stock.... 1 month of waiting almost without news... no apology...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience and we sincerely apologize for the inconveniences encountered.
Indeed, the product was advertised as in stock with an estimated delivery time of 2 to 4 days at the time of your order. Unfortunately, our supplier experienced an unexpected delay in their own logistics, which considerably extended our supply time.
During this period, we attempted to offer you several alternative solutions (refund, exchange or other equivalent product), but none could suit, which we fully understand.
We sincerely regret this perceived lack of communication and the absence of apologies from our side. Please be assured that we take your comments very seriously and that we work every day to improve the quality of our customer service.
Hoping to have the opportunity to offer you a better experience on your next order.
Best regards
The team at Materiel-velo.com
Thank you for taking the time to share your experience and we sincerely apologize for the inconveniences encountered.
Indeed, the product was advertised as in stock with an estimated delivery time of 2 to 4 days at the time of your order. Unfortunately, our supplier experienced an unexpected delay in their own logistics, which considerably extended our supply time.
During this period, we attempted to offer you several alternative solutions (refund, exchange or other equivalent product), but none could suit, which we fully understand.
We sincerely regret this perceived lack of communication and the absence of apologies from our side. Please be assured that we take your comments very seriously and that we work every day to improve the quality of our customer service.
Hoping to have the opportunity to offer you a better experience on your next order.
Best regards
The team at Materiel-velo.com
K
Rating: 1 out of 5
Delivery times not respected and the delivery was not notified
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your order did not bring you complete satisfaction.
The delivery delay you encountered was due to an event beyond our control: our supply package, containing the necessary parts for your order, was unfortunately stuck in customs for several days. This situation impacted our processing times, despite all our efforts to resolve it quickly.
Regarding the absence of delivery notification, we also apologize. We will forward your comment to our carrier to improve this point for future deliveries.
We remain at your disposal for any further information and hope to have the opportunity to better satisfy you on your next order.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback and we are sorry to learn that your order did not bring you complete satisfaction.
The delivery delay you encountered was due to an event beyond our control: our supply package, containing the necessary parts for your order, was unfortunately stuck in customs for several days. This situation impacted our processing times, despite all our efforts to resolve it quickly.
Regarding the absence of delivery notification, we also apologize. We will forward your comment to our carrier to improve this point for future deliveries.
We remain at your disposal for any further information and hope to have the opportunity to better satisfy you on your next order.
Best regards,
The team at Materiel-velo.com
S
Rating: 5 out of 5
Fast shipping, impeccable!
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C
Rating: 5 out of 5
Perfect!
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Y
Rating: 5 out of 5
The material meets my expectations.
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P
Rating: 5 out of 5
It was a customer service, nothing to say, it was perfect
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E
Rating: 5 out of 5
Impeccable
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T
Rating: 5 out of 5
Very satisfied with my order
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J
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
happy with the order
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P
Rating: 5 out of 5
-
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G
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Perfect.
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J
Rating: 5 out of 5
Order processed quickly and shipped just as quickly.
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D
Rating: 5 out of 5
Excellent very professional !!!!
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J
Rating: 5 out of 5
Very good perfect
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A
Rating: 1 out of 5
Delivery scheduled and PAID to be made to my home, however, the DPD delivery person decided otherwise...! So: delay and relocation to a pickup point only after my intervention with these incompetent people.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry for the inconvenience encountered during the delivery of your order. Unfortunately, this type of incident, although beyond our control, remains unacceptable and we fully understand your frustration.
To compensate you, a voucher corresponding to the amount of the shipping costs has been credited to your customer account. You can use it freely on your next order.
We remain at your disposal for any further information and thank you for your understanding.
Best regards,
The team at Materiel-velo.com
We are sincerely sorry for the inconvenience encountered during the delivery of your order. Unfortunately, this type of incident, although beyond our control, remains unacceptable and we fully understand your frustration.
To compensate you, a voucher corresponding to the amount of the shipping costs has been credited to your customer account. You can use it freely on your next order.
We remain at your disposal for any further information and thank you for your understanding.
Best regards,
The team at Materiel-velo.com
F
Rating: 5 out of 5
Excellent top tool
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L
Rating: 5 out of 5
Received quickly, not yet used, site to recommend.
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R
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
nothing to report
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M
Rating: 5 out of 5
Never had any issues with Matériel-vélo, quality of products, respect for delivery times. I recommend ...
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J
Rating: 5 out of 5
Always satisfied with the deliveries of my orders.
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S
Rating: 5 out of 5
Order and delivery without any issues
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J
Rating: 5 out of 5
Top as usual
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L
Rating: 5 out of 5
Super serious site.
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A
Rating: 5 out of 5
Perfect. Parts conforming and delivered very quickly.
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P
Rating: 5 out of 5
Product conforms and fast delivery.
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