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E
Rating: 5 out of 5
Always on top
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 769 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Great product delivered as expected
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J
Rating: 5 out of 5
Heartfelt purchase fast shipping
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B
Rating: 5 out of 5
good
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P
Rating: 1 out of 5
I ordered two Campagnolo 11-speed chain rivets. I received 1 rivet that matched the order and a second one that was completely different, packaged in a plastic bag and with dimensions not compatible with Campagnolo 11-speed chains. Of course, it's not a disaster, but when you order 2 rivets, you expect to receive 2 that match the order. If it's just a simple mistake, it's not a big deal (to err is human) but I have doubts because the barcodes of the two items were exactly the same. I made a return, and I received a credit. But time and shipping costs were lost. So there is still some room for improvement in the quality of order processing. I would like to specify that on other previous orders I had never had a problem and I still recommend this site for bike equipment.
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E
Rating: 5 out of 5
Good advice Delivery as expected Deadline as expected Very happy
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P
Rating: 5 out of 5
fast delivery
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F
Rating: 5 out of 5
Order as expected and correct deadline.
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P
Rating: 5 out of 5
fast and hassle-free order
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S
Rating: 5 out of 5
Good information by phone about the product and ultra-fast delivery time.
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P
Rating: 5 out of 5
Impeccable package but additional delivery fees on the DOM which increase the cost of the ordered parts
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A
Rating: 5 out of 5
Perfect and fast delivery.
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J
Rating: 5 out of 5
Always satisfied with the service and advice, well done
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C
Rating: 5 out of 5
Quality service. Professional reviews.
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J
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
TOP DELIVERY
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J
Rating: 5 out of 5
Good product, thank you
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T
Rating: 5 out of 5
Fast and in accordance with the order. Thank you
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T
Rating: 1 out of 5
Order with a 3-week delay
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L
Rating: 5 out of 5
top
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P
Rating: 5 out of 5
As usual, order and reception impeccable.
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P
Rating: 5 out of 5
I really like this site for bikes and moreover I have a store near my home and they are great
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Y
Rating: 5 out of 5
Delivery in accordance with the order. Good customer service.
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J
Rating: 5 out of 5
No worries, good reception
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B
Rating: 5 out of 5
always very efficient the ordering and delivery process, fast and reliable
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G
Rating: 5 out of 5
GOOD
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S
Rating: 5 out of 5
ras
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P
Rating: 5 out of 5
Good reception, efficient and competitive
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M
Rating: 5 out of 5
Delivery to Guyana, fast, efficient. Thank you
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C
Rating: 5 out of 5
Loyal user of this site for almost all my purchases of bike parts and consumables, I am very satisfied with the reliability and speed of deliveries.
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M
Rating: 5 out of 5
Delay in the order, but notified in time and possibility to modify the order to obtain the desired items within the deadlines. Very good follow-up of the order.
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I
Rating: 5 out of 5
Order received very quickly, excellent follow-up by email.
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J
Rating: 5 out of 5
very well nothing to say, we come back.
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X
Rating: 1 out of 5
15 days to receive a product advertised in 4 days! I had to contact the site because after a week the order had not been sent, I was told there was a supplier problem. The least they could have done was to inform me of the delay as soon as I placed my order. Next time I will order elsewhere.
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M
Rating: 5 out of 5
Fast service, interesting price. Top quality
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G
Rating: 5 out of 5
Always well served
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J
Rating: 5 out of 5
Very responsive
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J
Rating: 5 out of 5
Nothing special.
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M
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
material conforms to the order, fairly quick shipping.
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