Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
15 days to receive a product advertised in 4 days! I had to contact the site because after a week the order had not been sent, I was told there was a supplier problem. The least they could have done was to inform me of the delay as soon as I placed my order. Next time I will order elsewhere.
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Thomas A.
Rating: 1 out of 5
following a purchase from 22/04/2026
100 euros for a bike rack that arrived after more than 3 weeks. With missing screws and incorrect mounting distances. Not suitable for a city mountain. I had to play with my press and my file to bend the tubes and recover the mounting points. In the end, it holds but not at all plug and play.
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Paul V.
Rating: 1 out of 5
following a purchase from 18/04/2026
I requested the delivery of my package to the store, I never received the SMS informing me that it was available. Package arrived in the middle of the week, I contacted customer service who was unable to tell me if the package was available in the store. I went to the store at the beginning of the following week, it was waiting for me, what a waste of time for a simple oversight.
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Jean François V.
Rating: 1 out of 5
following a purchase from 19/04/2026
Order of a short sleeve cycling jersey Assos Equipe RS S11 white (very disappointed sale) Box of the shorts well damaged And yet I regularly order on this site, it's the first time I am disappointed
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Daniel J.
Rating: 1 out of 5
following a purchase from 14/04/2026
Order placed on April 14 Today is April 30 and I still haven't received my order After several calls you cannot tell me when I will receive my package I am very unhappy and will not buy anything from you in the future
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Jean Pierre P.
Rating: 1 out of 5
following a purchase from 15/04/2026
RAS - Everything is OK
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Romain F.
Rating: 1 out of 5
following a purchase from 06/03/2026
The delivery time was not respected at all and no commercial gesture was proposed either
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Response from Materiel-velo.com
Hello Romain,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected. We are dependent on the timelines of our suppliers for certain items.
We will take this into account for a future order. For that, please do not hesitate to contact us directly by phone at 04 74 694 694 or via the form.
Best regards,
The team at Materiel-velo.com
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Herve V.
Rating: 1 out of 5
following a purchase from 24/03/2026
Delivery on time and well packaged, thank you
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Serge P.
Rating: 1 out of 5
following a purchase from 23/03/2026
Fast delivery, however the package was very damaged, even crushed; fortunately it contained tires, otherwise I would have refused it. I regret that you did not want to take back my 25 tires.
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Response from Materiel-velo.com
Hello Serge,
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
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Laurent J.
Rating: 1 out of 5
following a purchase from 04/03/2026
Delivery is definitely causing a lot of problems, the package arrived somewhere other than my home, but now it's a habit... Yet everything is well indicated...
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Eric B.
Rating: 1 out of 5
following a purchase from 16/02/2026
Very disappointed with this order as it arrived a month after the expected date. A little communication would have changed everything because an order for a 'bike' is never urgent. Moreover, the delivery person never came to my house, as I was present; he left the package with a merchant.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com
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Eric G.
Rating: 1 out of 5
following a purchase from 27/02/2026
Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.
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Francisco José D.
Rating: 1 out of 5
following a purchase from 26/02/2026
I still haven't received my order. Three weeks have passed
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Response from Materiel-velo.com
Hello good morning ;
We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
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Stephanie P.
Rating: 1 out of 5
following a purchase from 25/02/2026
Fast delivery but not yet served because for gifting
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Yannick B.
Rating: 1 out of 5
following a purchase from 20/02/2026
Only positives
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Yannick G.
Rating: 1 out of 5
following a purchase from 23/02/2026
Poor description on the site and lack of communication
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Vidal Roger F.
Rating: 1 out of 5
following a purchase from 11/02/2026
Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.
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Response from Materiel-velo.com
Hello Vidal Roger,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
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Gaetan P.
Rating: 1 out of 5
following a purchase from 09/02/2026
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
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Jamie C.
Rating: 1 out of 5
following a purchase from 07/02/2026
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
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Pascal L.
Rating: 1 out of 5
following a purchase from 06/02/2026
Complete satisfaction.
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Gerard M.
Rating: 1 out of 5
following a purchase from 06/02/2026
Perfect. Great job to all your collaborators
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Eric L.
Rating: 1 out of 5
following a purchase from 03/02/2026
Very good
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Pascal M.
Rating: 1 out of 5
following a purchase from 28/01/2026
The delivery time was way too long despite a bank transfer. I am not satisfied.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations.
Please note that orders by bank transfer are generally longer to process compared to an order paid directly by credit card.
Do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The team at Materiel-velo.com
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Gerard P.
Rating: 1 out of 5
following a purchase from 27/01/2026
Delivery problem, the delivery point was changed and I found myself in the middle of Lyon, what a hassle!!
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Response from Materiel-velo.com
Hello Gérard,
Thank you for your feedback, and we are sorry to hear that you encountered difficulties with the delivery. We understand that this could have been frustrating. This event is, of course, independent of our will.
We will report the information to the carrier.
Best regards,
The team at Materiel-velo.com
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Jacky P.
Rating: 1 out of 5
following a purchase from 26/01/2026
GOOD
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Jean-François G.
Rating: 1 out of 5
following a purchase from 22/01/2026
I ordered Mavic Instant 360D wheel hub bearings. One bearing was grinding, unfortunately I noticed it after the wheel was assembled. Not great, a bearing that is dead in an original Mavic pouch. Usually, I am satisfied with bike equipment.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order. Please feel free to contact us directly via the customer service contact form so we can resolve this inconvenience.
Best regards,
The Materiel-velo.com team
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Kevin L.
Rating: 1 out of 5
following a purchase from 14/01/2026
not practical the purchasing experience and they don't even provide the screws needed for the cleat, I'm going to get far with that!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.
Best regards,
The Materiel-velo.com team
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Virginie E.
Rating: 1 out of 5
following a purchase from 15/01/2026
The glasses do not match my order, the arms are also twisted...
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.
Best regards,
The Materiel-velo.com team
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Ludovic O.
Rating: 1 out of 5
following a purchase from 01/01/2026
The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.
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Response from Materiel-velo.com
Hello,
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
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Georges C.
Rating: 1 out of 5
following a purchase from 05/01/2026
Fast delivery of products to French Guiana
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Response from Materiel-velo.com
Hello Georges,
Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?
Best regards,
The Materiel-velo.com team
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Jean Paul R.
Rating: 1 out of 5
following a purchase from 27/12/2025
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.
This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
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Yannick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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Martial C.
Rating: 1 out of 5
following a purchase from 28/12/2025
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
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Claudio A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure
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Richard T.
Rating: 1 out of 5
following a purchase from 24/12/2025
Perfect, I am very happy
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Emmanuel M.
Rating: 1 out of 5
following a purchase from 20/12/2025
I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.
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Thierry L.
Rating: 1 out of 5
following a purchase from 10/12/2025
Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package took place at a relay point other than the one requested. You can find a voucher in your customer area as compensation, although this is an event beyond our control.
Your feedback is valuable to improve our services. Please do not hesitate to contact us for any additional assistance.
Best regards,
The Materiel-velo.com team
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Serge L.
Rating: 1 out of 5
following a purchase from 08/12/2025
Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.
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André R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Never received the package
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Response from Materiel-velo.com
Hello André,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.
Best regards,
The Materiel-velo.com team
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Lionel L.
Rating: 1 out of 5
following a purchase from 30/11/2025
VERY GOOD
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