Customer reviews of Materiel-velo.com

Hello, I had asked you for an offer to adapt the rear wheel from 142mm to 135x9. I certainly have the kit for the 9mm but what about changing the axle to 135. Can you find me a solution with the wheels I have.

I won a gift voucher of 20€. I could have been stingy and bought handlebar tape for 20€. I chose pedals and a chain available according to your site at MV Annecy. I decide to go there because my voucher did not work on the site. Arriving in Annecy, neither of the two items was available. I decide on pedals that the seller offers to send me for 10€ shipping. Back home, I see on the site that the shipping costs are 4€99. In total, these pedals, Time expresso, with the fuel costs, 200 km round trip, come to 100€, gift voucher deducted. Thank you for this gift voucher and thank you MV Annecy.

Package delivered after a 24-hour delay 40 km from my home. Thank you pick up. One star is a rating far too high. A big zero.

Order announced to be delivered in one to two business days in store, we left on vacation without another ten days of order. No reliability.

Delivery very long. Slow service... Two negative experiences, I am changing partners.

Material not compliant with the description bought a Dura Ace 52x36 crankset received a 52x34 which is not recommended by SHIMANO. Customer service not very responsive.

Order on Thursday received within 48 hours received on Wednesday evening. First tire went very well, but there is a small leak. Very disappointed.

Impeccable service. The ordered size was not the right one and the exchange was made without any problem. I really recommend this supplier to the community.

I am not satisfied with my last order.

I don't note the online site, but the store in Bondues for its welcome and customer follow-up.

Transport not great

I paid for express shipping to receive my order within 48 hours, I received it the following week a bit disappointed next time I will opt for standard delivery as the price is not the same regards

I ordered two Campagnolo 11-speed chain rivets. I received 1 rivet that matched the order and a second one that was completely different, packaged in a plastic bag and with dimensions not compatible with Campagnolo 11-speed chains. Of course, it's not a disaster, but when you order 2 rivets, you expect to receive 2 that match the order. If it's just a simple mistake, it's not a big deal (to err is human) but I have doubts because the barcodes of the two items were exactly the same. I made a return, and I received a credit. But time and shipping costs were lost. So there is still some room for improvement in the quality of order processing. I would like to specify that on other previous orders I had never had a problem and I still recommend this site for bike equipment.

Order with a 3-week delay

15 days to receive a product advertised in 4 days! I had to contact the site because after a week the order had not been sent, I was told there was a supplier problem. The least they could have done was to inform me of the delay as soon as I placed my order. Next time I will order elsewhere.

100 euros for a bike rack that arrived after more than 3 weeks. With missing screws and incorrect mounting distances. Not suitable for a city mountain. I had to play with my press and my file to bend the tubes and recover the mounting points. In the end, it holds but not at all plug and play.

I requested the delivery of my package to the store, I never received the SMS informing me that it was available. Package arrived in the middle of the week, I contacted customer service who was unable to tell me if the package was available in the store. I went to the store at the beginning of the following week, it was waiting for me, what a waste of time for a simple oversight.

Order of a short sleeve cycling jersey Assos Equipe RS S11 white (very disappointed sale) Box of the shorts well damaged And yet I regularly order on this site, it's the first time I am disappointed

Order placed on April 14 Today is April 30 and I still haven't received my order After several calls you cannot tell me when I will receive my package I am very unhappy and will not buy anything from you in the future

RAS - Everything is OK

The delivery time was not respected at all and no commercial gesture was proposed either

Delivery on time and well packaged, thank you

Fast delivery, however the package was very damaged, even crushed; fortunately it contained tires, otherwise I would have refused it. I regret that you did not want to take back my 25 tires.

Delivery is definitely causing a lot of problems, the package arrived somewhere other than my home, but now it's a habit... Yet everything is well indicated...

Very disappointed with this order as it arrived a month after the expected date. A little communication would have changed everything because an order for a 'bike' is never urgent. Moreover, the delivery person never came to my house, as I was present; he left the package with a merchant.

Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.

I still haven't received my order. Three weeks have passed

Fast delivery but not yet served because for gifting

Only positives

Poor description on the site and lack of communication

Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.

Impossible to just make a size exchange due to a size error

Ordered tubeless tires, received non-tubeless tires...

Complete satisfaction.

Perfect. Great job to all your collaborators

Very good

The delivery time was way too long despite a bank transfer. I am not satisfied.

Delivery problem, the delivery point was changed and I found myself in the middle of Lyon, what a hassle!!

GOOD

I ordered Mavic Instant 360D wheel hub bearings. One bearing was grinding, unfortunately I noticed it after the wheel was assembled. Not great, a bearing that is dead in an original Mavic pouch. Usually, I am satisfied with bike equipment.