The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Order compliant but having received during the cyclosportive a card with a code CLS10 usable until 31.12.26 I could not use it so I lost 10 euros. It was refused during the order (supposedly expired while I still have it today, not very serious).
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Response from Materiel-velo.com
Following your request, we are sorry to hear about your mishap with a gift voucher. We ideally invite you to contact us via the contact form so that we can find a solution together.
F
Fabienne L.
Rating: 2 out of 5
following a purchase from 25/08/2026
Satisfied
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Benjamin W.
Rating: 2 out of 5
following a purchase from 02/07/2026
Seat post has scratches
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Quentin R.
Rating: 2 out of 5
following a purchase from 27/06/2026
More than ten days to deliver a package for a shipment proposed within 1 to 2 working days… I still ended up receiving my product (very good by the way) after a change of delivery location. Although unusual, it is disappointing. Best regards,
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Régis F.
Rating: 2 out of 5
following a purchase from 26/06/2026
the choice to ship packages by DPD with home delivery does not work. It is systematically delivered to a pickup point.
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Jean-Daniel B.
Rating: 2 out of 5
following a purchase from 26/06/2026
Product conforms But difficulty returning an item Everything is done to take the Elite + option In one word do not be mistaken
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Fabian V.
Rating: 2 out of 5
following a purchase from 22/06/2026
Fast, unbeatable quality-price ratio, thank you.
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Raphaël Jimy R.
Rating: 2 out of 5
following a purchase from 23/06/2026
Transport costs too high. To know that upon receiving the package I had to pay another €45 in customs in addition to the transport fee of €43. In conclusion, I will not place any more orders. Plus delivery fees €43.
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Jean-Michel B.
Rating: 2 out of 5
following a purchase from 09/06/2026
Perfect. Package received according to schedule.
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Emmanuel L.
Rating: 2 out of 5
following a purchase from 07/06/2026
Delivery time too long.
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Stéphane K.
Rating: 2 out of 5
following a purchase from 12/05/2026
In the same order with the same reference, I received 2 pieces of equipment in different colors.
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Artem A.
Rating: 2 out of 5
following a purchase from 19/04/2026
Very bad experience with the store.
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Aurélie C.
Rating: 2 out of 5
following a purchase from 31/05/2026
The cap I ordered arrived dirty.
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Patrice G.
Rating: 2 out of 5
following a purchase from 12/05/2026
I recommended a jar of cream for shorts (previous purchase 200ml) and I was surprised to receive a very small jar 75ml. I surely was not vigilant enough, the photo is misleading.
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Didier G.
Rating: 2 out of 5
following a purchase from 03/05/2026
I ordered a mountain bike chain from Materiel-velo because since I pass by the store, delivery is free and I thought I would have it quickly! Unfortunately, it took more than a week to receive it! It's really very long for a simple chain!!! I will not go through your site again if I am in a hurry!
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Maxime G.
Rating: 2 out of 5
following a purchase from 02/05/2026
Several purchases ok, however the crank screw shown on the site as being dependent on the washer. Finally my washer is fixed. So incompatible dura ace r9000. Seller who on the phone says yes indeed I have the screw in hand and it is not like on the site and half jokingly tells me that the return would cost as much as the refund because return fees at our expense even if misleading product and that if I wanted a free return it was at the nearest store, which is 2 hours away. I do not totally discourage but be vigilant because even their product description is misleading and no support.
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Nacim B.
Rating: 2 out of 5
following a purchase from 06/05/2026
Waiting time of one week instead of the 2 days mentioned!
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Alcino C.
Rating: 2 out of 5
following a purchase from 04/05/2026
Order received much too late, delivery problem with Chronopost of course. We pay delivery fees for nothing 🤷♂️
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Gerald P.
Rating: 2 out of 5
following a purchase from 04/05/2026
The site is well made I received the part but it does not match that of my bike yet it is the right brand
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Pascal B.
Rating: 2 out of 5
following a purchase from 30/04/2026
Hello Very satisfied with the product, however I paid 7.99 € for delivery to be delivered to my home. The package was dropped off at a relay point, I don't understand. Best regards.
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Marc L.
Rating: 2 out of 5
following a purchase from 28/04/2026
Good
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Jean-Pierre D.
Rating: 2 out of 5
following a purchase from 20/04/2026
The material corresponds well to the order. Ordered on 20/04, received on 29/04. Too long
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Céline Damien C.
Rating: 2 out of 5
following a purchase from 22/04/2026
Delivery too long. No possibility to get a timeline when ordering, despite calling customer service. Too bad. Otherwise, the site and prices are correct.
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Axel L.
Rating: 2 out of 5
following a purchase from 19/04/2026
Delivery time far from being respected, tracking number not communicated, carrier change.
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Romain D.
Rating: 2 out of 5
following a purchase from 14/04/2026
Announced delays 1/2 days in store. Order received a week later. After a call to the store to check availability, with a negative response, I receive an alert 15 minutes later to tell me that it has arrived.
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Erwan G.
Rating: 2 out of 5
following a purchase from 09/04/2026
the vise of the clamp slipped during tightening
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Pelloux J.
Rating: 2 out of 5
following a purchase from 29/01/2026
The seller does not guarantee the product due to malfunction as stipulated in article 1603 of the civil code and asks you to deal directly with the manufacturer.
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Response from Materiel-velo.com
Hello,
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
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Olivier R.
Rating: 2 out of 5
following a purchase from 18/03/2026
The products are supposedly in stock but arrive 1 week late, bad experience
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Response from Materiel-velo.com
Hello,
We apologize for this somewhat extended delay. We encountered a supply delay regarding your gloves (initially indicated for shipping within 4-6 working days) and not in stock.
We remain at your disposal for any further assistance.
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Marc B.
Rating: 2 out of 5
following a purchase from 22/03/2026
I ordered a syringe with a tap and the saddle was not delivered, does not match the photos
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Alexandre D.
Rating: 2 out of 5
following a purchase from 03/03/2026
A bit disappointed with my experience. The package arrived in a rather degraded state, which suggests that it was not handled with much care, either during its preparation or during transport (DPD). Nothing to say about the textile received, which was in good condition and met my expectations. However, the same cannot be said for the rest of the order: a tube of chain lubricant had a broken cap, and the ceramic grease tube was punctured.
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Response from Materiel-velo.com
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
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Félude M.
Rating: 2 out of 5
following a purchase from 12/03/2026
No, because I ordered the wrong model of Cannondale stem for the bike
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Roland N.
Rating: 2 out of 5
following a purchase from 09/03/2026
I made a mistake the first time because I did not take the right tire width. I returned it for an exchange. On the second shipment, I received the correct width but in a brown color. I decided to keep them because it would have cost me more to return than to keep the tires. Since this is the only site where I make mistakes, I conclude that it could be better presented to avoid these errors.
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Arthur V.
Rating: 2 out of 5
following a purchase from 02/03/2026
The box arrived torn. The rear wheel axle was sticking out a bit, and the end piece allowing for the correct spacing was lost during transport, so I couldn't put them on my frame. Fortunately, the shop next door found the part for me.
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Response from Materiel-velo.com
Hello Arthur,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
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Pauline D.
Rating: 2 out of 5
following a purchase from 02/03/2026
The jersey was dirty at the sleeve and there was a small brown stain
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Response from Materiel-velo.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
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Jean Marcellin L.
Rating: 2 out of 5
following a purchase from 10/02/2026
Delay too long
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Thomas N.
Rating: 2 out of 5
following a purchase from 14/02/2026
Too long to receive!!!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
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Alain D.
Rating: 2 out of 5
following a purchase from 07/02/2026
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
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Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
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Lionel S.
Rating: 2 out of 5
following a purchase from 02/02/2026
Super fast and efficient. Well done
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Sébastien M.
Rating: 2 out of 5
following a purchase from 31/01/2026
Customer service a bit difficult with Mavic
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Regine F.
Rating: 2 out of 5
following a purchase from 29/01/2026
Size too small I returned it but I have no refund is this normal
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Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
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