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E
Rating: 5 out of 5
Perfect
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 771 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2, 3, 4 and 5 stars
Reset filtersD
Rating: 2 out of 5
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
D
Rating: 5 out of 5
Everything very well, thank you for everything.
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R
Rating: 5 out of 5
I mounted a SRAM 12/36 cassette for the mountains on my road bike, it's perfect with a derailleur equipped with a large cage, I specify otherwise for info
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C
Rating: 5 out of 5
....
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V
Rating: 5 out of 5
Simple, fast, effective
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V
Rating: 5 out of 5
Good transaction,
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J
Rating: 5 out of 5
Still very professional
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P
Rating: 5 out of 5
Nothing to report, I am very satisfied
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M
Rating: 5 out of 5
A wide choice and attractive prices
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P
Rating: 5 out of 5
Excellent purchase, fast shipping, no issues upon receipt. This company seems to be made by and for cycling enthusiasts, and you can feel it!
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P
Rating: 5 out of 5
Order received well and satisfied but not tried yet
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J
Rating: 5 out of 5
Yes, satisfied with my order. Product quality, good price, and timely delivery. Experience to renew for future needs. Thank you
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L
Rating: 5 out of 5
Sidi Genius 10 purchase received quickly.
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R
Rating: 5 out of 5
very good material and super fast delivery I recommend
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P
Rating: 5 out of 5
Delivered in very little time and delighted with the quality of the products
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O
Rating: 4 out of 5
Be careful, it runs small. But very good.
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E
Rating: 5 out of 5
Delivery, product as described. Nothing to say
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A
Rating: 5 out of 5
Delivery as expected and products well packaged.
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M
Rating: 5 out of 5
I am waiting for a follow-up response from your specialist
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J
Rating: 5 out of 5
Fast delivery with a serious provider and product well in stock at an attractive price
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C
Rating: 5 out of 5
Very satisfied
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M
Rating: 5 out of 5
flawless
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C
Rating: 5 out of 5
Thank you for the speed and compliance of the material
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D
Rating: 5 out of 5
Fast and careful delivery, in accordance with the order. Thank you
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I
Rating: 5 out of 5
Everything is ok
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P
Rating: 5 out of 5
Very fast delivery, therefore very happy.
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D
Rating: 5 out of 5
Delivery before the scheduled date. Package perfectly wrapped. I recommend.
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C
Rating: 5 out of 5
Product ordered at a very attractive price. Delivery on time, product received perfectly packaged. An experience I will repeat without worries.
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P
Rating: 5 out of 5
Always very satisfied with this site (quality and delivery) after many purchases.
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D
Rating: 5 out of 5
Great but it's a shame that no gift or discount has been given as a good customer for years. Dominique Burkart
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D
Rating: 2 out of 5
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
C
Rating: 5 out of 5
Products conform to the order
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D
Rating: 5 out of 5
Always satisfied. Thank you.
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N
Rating: 5 out of 5
It's perfect
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A
Rating: 5 out of 5
Clear and easy-to-use website, wide selection, useful information, fast delivery and well-packaged material.
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D
Rating: 5 out of 5
Package delivered very quickly
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L
Rating: 5 out of 5
Good advice on the material before buying it, order placed on Thursday and received on Saturday, really great. Complete order and delivered without any damage. For prices, they are the cheapest on the market for a very large number of items, I had almost 60 euros difference on my entire order when ordering from other more well-known sites. I recommend this site.
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M
Rating: 5 out of 5
Delivery as per order
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N
Rating: 5 out of 5
Perfect !!!! thanks to the Gradignan store for their service
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