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J
Rating: 5 out of 5
Package delivered on time
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 754 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2, 3, 4 and 5 stars
Reset filtersT
Rating: 5 out of 5
Ok
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J
Rating: 5 out of 5
Fast shipping, very well packaged, product without defects, very satisfied
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M
Rating: 5 out of 5
5/5 very satisfied
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J
Rating: 5 out of 5
Delivery time random (1/2 on time)
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P
Rating: 5 out of 5
Material shipped quickly and well received.
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P
Rating: 5 out of 5
speed and delivery as promised, perfect delivery from the company with a charming smile
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P
Rating: 5 out of 5
still as effective, don't change anything
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A
Rating: 5 out of 5
Very good experience, thank you.
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G
Rating: 5 out of 5
As always, timely delivery, goods conform to expectations
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A
Rating: 5 out of 5
Perfect, and fast despite being in Andorra :)
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M
Rating: 5 out of 5
Top
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G
Rating: 5 out of 5
Fast and compliant
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C
Rating: 5 out of 5
Never disappointed with my orders.
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J
Rating: 4 out of 5
Perfect
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G
Rating: 5 out of 5
Top as usual.
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M
Rating: 5 out of 5
Article consistent and the mv Herblay team is attentive for more details on my purchase
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P
Rating: 5 out of 5
Satisfied. Seriousness and responsiveness are on point.
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T
Rating: 5 out of 5
Order as described and received on time.
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C
Rating: 5 out of 5
Perfect as always
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P
Rating: 5 out of 5
Excellent! Great prices, super fast delivery, well-packaged products. Everything is perfect!
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E
Rating: 2 out of 5
The parts announced as available in Dijon were not available at all! 1 to 2 working days to get them turned into 4-5 days... In short, I will do otherwise than Materiel-velo.com next time...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
F
Rating: 5 out of 5
Fast and compliant delivery
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R
Rating: 3 out of 5
package received with 4 days delay
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J
Rating: 5 out of 5
Fast order
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J
Rating: 5 out of 5
Order received in a very short time and corresponding to my request
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P
Rating: 5 out of 5
Perfect (price, deadline, info)
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G
Rating: 5 out of 5
Everything very well, very satisfied.
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A
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Good communication, I received the item I requested quickly.
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S
Rating: 5 out of 5
Excellent mail order bike equipment sales site.. Loyal customer for about 3 years, no issues and very competent staff.
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A
Rating: 5 out of 5
Fast delivery and perfect tracking
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J
Rating: 5 out of 5
Perfect as usual
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N
Rating: 5 out of 5
Fast and careful shipping, competitive prices, top customer service, I recommend.
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F
Rating: 5 out of 5
Order of a pair of Tule bags very satisfied with the product. Fast delivery I recommend this site.
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G
Rating: 4 out of 5
delivery too long
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L
Rating: 5 out of 5
Very good delivery time and good product.
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T
Rating: 5 out of 5
Serious delivery, arrives quickly. However, regarding the Breton 750 SE Counter, it froze after 45 km on a GPS track on the first outing.
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Y
Rating: 5 out of 5
Excellent Toulouse shop
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Y
Rating: 5 out of 5
On time and in due time!
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