Customer reviews of Materiel-velo.com

9,7 /10

Based on 11 746 published reviews

5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 2, 3, 4 and 5 stars

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Marc J.

Published on 05/08/2025 à 10h41 following a purchase from 21/07/2025

completely satisfied.

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Claude B.

Published on 05/08/2025 à 09h58 following a purchase from 23/07/2025

express delivery. perfect!

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Gilbert K.

Published on 05/08/2025 à 06h59 following a purchase from 25/07/2025

Material and delivery great but delivery costs too high for a small package - under 100 euros for Switzerland

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Stephane G.

Published on 05/08/2025 à 06h48 following a purchase from 18/07/2025

Order received after a change of delivery location. Materiel-velo was very responsive. Highly recommended.

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Gerard J.

Published on 05/08/2025 à 06h11 following a purchase from 25/07/2025

Received the day after my order. Great!

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Eric G.

Published on 05/08/2025 à 05h01 following a purchase from 21/07/2025

Everything was perfect!

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Yannick A.

Published on 05/08/2025 à 04h10 following a purchase from 24/07/2025

Everything was okay... fast delivery.

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Pascal I.

Published on 05/08/2025 à 01h56 following a purchase from 24/07/2025

Perfect

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Henri T.

Published on 04/08/2025 à 22h46 following a purchase from 22/07/2025

Too long compared to the indicative time at the time of purchase.

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Serge S.

Published on 04/08/2025 à 22h24 following a purchase from 23/07/2025

Fast shipping from the Bordeaux bike equipment store, Favero pedals as described.

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Jérôme P.

Published on 04/08/2025 à 20h22 following a purchase from 24/07/2025

Serious, deadline met

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Joël P.

Published on 04/08/2025 à 20h08 following a purchase from 24/07/2025

Very good, I found the products I was looking for, I recommend this site.

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Thierry G.

Published on 04/08/2025 à 20h01 following a purchase from 24/07/2025

No issues, product as described, quickly shipped and received, no issues, will reorder if needed.

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Patrick M.

Published on 04/08/2025 à 19h00 following a purchase from 24/07/2025

Fast delivery, everything went well.

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Jean-Yves R.

Published on 04/08/2025 à 18h46 following a purchase from 22/07/2025

Nothing to report

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Grégory G.

Published on 04/08/2025 à 18h45 following a purchase from 24/07/2025

Fast and careful shipping. Nothing to complain about this site is reliable like with each of my purchases

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Valerie M.

Published on 04/08/2025 à 18h28 following a purchase from 24/07/2025

Super

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Philippe M.

Published on 04/08/2025 à 18h19 following a purchase from 25/07/2025

Perfect as usual

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Didier N.

Published on 04/08/2025 à 18h09 following a purchase from 21/07/2025

Product compliant, transport ok, I recommend this site

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Jean-Luc A.

Published on 04/08/2025 à 17h55 following a purchase from 24/07/2025

Tool conforms to the order

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Jean Marie G.

Published on 04/08/2025 à 17h30 following a purchase from 24/07/2025

Material- bike.com. superb. Big kisses to all your team. JMG.

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Laurent D.

Published on 04/08/2025 à 17h25 following a purchase from 24/07/2025

Perfect

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Julien R.

Published on 04/08/2025 à 17h09 following a purchase from 25/07/2025

Impeccable

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Heimana R.

Published on 04/08/2025 à 17h05 following a purchase from 25/07/2025

Nothing to say, fast delivery and impeccable material upon receipt, thank you very much.

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Benoit C.

Published on 04/08/2025 à 16h54 following a purchase from 25/07/2025

Super fast delivery, top product.

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Jean-Christophe F.

Published on 04/08/2025 à 16h46 following a purchase from 20/07/2025

Product as described and fast delivery

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Stephane P.

Published on 04/08/2025 à 16h45 following a purchase from 24/07/2025

Very good

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Gérard J.

Published on 04/08/2025 à 16h31 following a purchase from 25/07/2025

Very satisfied with your services

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Emmanuelle P.

Published on 04/08/2025 à 16h24 following a purchase from 19/07/2025

I bought on the site to be able to return the item in case the size doesn't fit. Too bad the store can't take back the items

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Daubert N.

Published on 04/08/2025 à 16h20 following a purchase from 19/07/2025

Top

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Jacques L.

Published on 04/08/2025 à 16h19 following a purchase from 24/07/2025

No particular issues with the delivery.

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Richard P.

Published on 04/08/2025 à 16h19 following a purchase from 24/07/2025

Fast delivery and exchange

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Jean Paul H.

Published on 04/08/2025 à 16h18 following a purchase from 23/07/2025

Very well arrived and setup super

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Guy S.

Published on 04/08/2025 à 15h00 following a purchase from 23/07/2025

Very good service. Friendly and competent staff which is rare these days. Thank you all.

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Rémy G.

Published on 04/08/2025 à 14h47 following a purchase from 20/07/2025

Thank you for the speed and quality of the service

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David L.

Published on 04/08/2025 à 13h11 following a purchase from 19/07/2025

Package still not arrived, despite quick and efficient processing of my order by Matériel Vélo!!!!! Well done Colissimo.

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Severine C.

Published on 04/08/2025 à 12h01 following a purchase from 21/07/2025

Very good welcome.

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Eric L.

Published on 04/08/2025 à 08h55 following a purchase from 11/06/2025

I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.

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Response from Materiel-velo.com Published on 26/09/2025

Hello,

Thank you for your feedback.

We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.

We hope this resolution brings you complete satisfaction and remain at your disposal if needed.

Best regards,
Théo
Customer Service – Matériel-Vélo.com

Bernard U.

Published on 04/08/2025 à 08h03 following a purchase from 23/07/2025

Everything went as planned, material conforms

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Julien C.

Published on 04/08/2025 à 06h43 following a purchase from 24/07/2025

Fast and cheap

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