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E
Rating: 5 out of 5
Everything was perfect!
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2, 3, 4 and 5 stars
Reset filtersY
Rating: 5 out of 5
Everything was okay... fast delivery.
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P
Rating: 5 out of 5
Perfect
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H
Rating: 2 out of 5
Too long compared to the indicative time at the time of purchase.
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S
Rating: 5 out of 5
Fast shipping from the Bordeaux bike equipment store, Favero pedals as described.
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J
Rating: 5 out of 5
Serious, deadline met
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J
Rating: 5 out of 5
Very good, I found the products I was looking for, I recommend this site.
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T
Rating: 5 out of 5
No issues, product as described, quickly shipped and received, no issues, will reorder if needed.
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P
Rating: 5 out of 5
Fast delivery, everything went well.
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J
Rating: 5 out of 5
Nothing to report
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G
Rating: 5 out of 5
Fast and careful shipping. Nothing to complain about this site is reliable like with each of my purchases
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V
Rating: 5 out of 5
Super
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P
Rating: 5 out of 5
Perfect as usual
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D
Rating: 5 out of 5
Product compliant, transport ok, I recommend this site
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J
Rating: 5 out of 5
Tool conforms to the order
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J
Rating: 5 out of 5
Material- bike.com. superb. Big kisses to all your team. JMG.
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L
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Impeccable
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H
Rating: 5 out of 5
Nothing to say, fast delivery and impeccable material upon receipt, thank you very much.
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B
Rating: 5 out of 5
Super fast delivery, top product.
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J
Rating: 5 out of 5
Product as described and fast delivery
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S
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Very satisfied with your services
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E
Rating: 5 out of 5
I bought on the site to be able to return the item in case the size doesn't fit. Too bad the store can't take back the items
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D
Rating: 5 out of 5
Top
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J
Rating: 5 out of 5
No particular issues with the delivery.
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R
Rating: 5 out of 5
Fast delivery and exchange
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J
Rating: 5 out of 5
Very well arrived and setup super
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G
Rating: 5 out of 5
Very good service. Friendly and competent staff which is rare these days. Thank you all.
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R
Rating: 5 out of 5
Thank you for the speed and quality of the service
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D
Rating: 5 out of 5
Package still not arrived, despite quick and efficient processing of my order by Matériel Vélo!!!!! Well done Colissimo.
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S
Rating: 5 out of 5
Very good welcome.
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E
Rating: 2 out of 5
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
B
Rating: 5 out of 5
Everything went as planned, material conforms
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J
Rating: 5 out of 5
Fast and cheap
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J
Rating: 5 out of 5
Delivery compliant and fast, products well packaged
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Y
Rating: 5 out of 5
First order at bike material. Competitive prices and fast shipping
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M
Rating: 4 out of 5
VERY GOOD
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E
Rating: 5 out of 5
Fast shipping, thank you.
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J
Rating: 3 out of 5
Delivery in 24/48h requested. The package left Materiel vélo in more than 24h. Therefore, it is impossible to be on time. However, you were very responsive to the issues encountered with the delivery company.
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