Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
Translated reviews
Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
G
Gilbert M.
Rating: 4 out of 5
following a purchase from 10/02/2026
Material confirmed to the order. Fast delivery.
Translated reviews
J
Jean Francois N.
Rating: 4 out of 5
following a purchase from 06/02/2026
Pair of DT SWISS wheels ordered, with a defective front wheel, hence return to DT SWISS for warranty (exchange) - The cassette was poorly reassembled, leading to an indexing problem corrected by my bike mechanic - 1 month without a wheel but I remain overall satisfied despite these setbacks for the professionalism and availability of the technicians at Matériel Vélo :)
Translated reviews
L
Léonard S.
Rating: 3 out of 5
following a purchase from 08/02/2026
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
Translated reviews
A
Alain F.
Rating: 4 out of 5
following a purchase from 10/02/2026
nothing to say
Translated reviews
D
Didier C.
Rating: 3 out of 5
following a purchase from 04/02/2026
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
Translated reviews
P
Pierre M.
Rating: 4 out of 5
following a purchase from 03/02/2026
A bit long delay but package received clean and well packaged. Products correspond well.
Translated reviews
M
Michel P.
Rating: 4 out of 5
following a purchase from 09/02/2026
very good
Translated reviews
G
Gerard M.
Rating: 4 out of 5
following a purchase from 09/02/2026
Perfect, too bad we can't leave the package in the mailbox. It requires being present at delivery.
Translated reviews
J
Jacky R.
Rating: 3 out of 5
following a purchase from 27/01/2026
Good evening, I suppose this situation is independent of your will, however, I had to wait two weeks to receive my package due to a stock shortage. However, during this time, the product remained available for sale online with a delivery time announced of 2 to 4 days, which surprised me. This is the first time this has happened to me so I do not hold it against you and I will continue to order from your site.
Translated reviews
Response from Materiel-velo.com
Hello Jacky,
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
J
Jean Michel C.
Rating: 4 out of 5
following a purchase from 08/02/2026
Choice, fast shipping.
Translated reviews
F
Franck B.
Rating: 4 out of 5
following a purchase from 08/02/2026
Good product
Translated reviews
C
Christian B.
Rating: 4 out of 5
following a purchase from 06/02/2026
Ok
Translated reviews
S
Sébastien M.
Rating: 4 out of 5
following a purchase from 08/02/2026
Perfect as usual
Translated reviews
J
Jean-Michel B.
Rating: 4 out of 5
following a purchase from 05/02/2026
Customer service is top!!
Translated reviews
J
Jean-Robert R.
Rating: 4 out of 5
following a purchase from 02/02/2026
Be careful, you sell things that you supposedly have in stock and after payment, no more stock... and this is not the first time this has happened to me, not cool!!!
Translated reviews
F
Francois H.
Rating: 4 out of 5
following a purchase from 14/01/2026
Delay in delivery, which explains the 4 stars instead of 5
Translated reviews
E
Eric M.
Rating: 3 out of 5
following a purchase from 05/02/2026
Thank you, fast delivery
Translated reviews
P
Pascal T.
Rating: 3 out of 5
following a purchase from 06/02/2026
Reception delay too long. Too bad.
Translated reviews
L
Lionel S.
Rating: 2 out of 5
following a purchase from 02/02/2026
Super fast and efficient. Well done
Translated reviews
A
Armand R.
Rating: 4 out of 5
following a purchase from 02/02/2026
Excellent shoes after breaking them in
Translated reviews
C
Claude M.
Rating: 4 out of 5
following a purchase from 05/02/2026
Hello. Very satisfied with this site. Very interesting prices, fast delivery and good order tracking.
Translated reviews
C
Christian J.
Rating: 4 out of 5
following a purchase from 03/02/2026
Nothing to report. Everything went well.
Translated reviews
A
Alain R.
Rating: 4 out of 5
following a purchase from 03/02/2026
Good quality product
Translated reviews
D
Dominique P.
Rating: 4 out of 5
following a purchase from 02/02/2026
Perfect
Translated reviews
M
Mario B.
Rating: 4 out of 5
following a purchase from 29/12/2025
Top service that informs you if they don't have the part, and whether you want to wait or not. Very fast delivery (REUNION). Competitive prices and they have a relatively complete catalog of parts, at least for my Top Fuel TREK.
Translated reviews
S
Sébastien M.
Rating: 2 out of 5
following a purchase from 31/01/2026
Customer service a bit difficult with Mavic
Translated reviews
D
Denis C.
Rating: 4 out of 5
following a purchase from 02/02/2026
Products conform and short delay, perfect!!!
Translated reviews
J
Jean H.
Rating: 4 out of 5
following a purchase from 31/01/2026
A tire is not in its original packaging!!! Even with a little note, it's still not great as a procedure. Otherwise, nothing to complain about, it's well followed and treated quite quickly.
Translated reviews
F
Fabrice F.
Rating: 4 out of 5
following a purchase from 01/02/2026
Top!!
Translated reviews
P
Patrick C.
Rating: 3 out of 5
following a purchase from 31/01/2026
Delivery within the time frame. But I paid for home delivery, the delivery person sends a message telling me that the package does not fit in my mailbox which is false, so delivery in a depot a few km away. So not happy. The product is okay.
Translated reviews
R
Roger C.
Rating: 4 out of 5
following a purchase from 30/01/2026
THE ORDER WAS RECEIVED QUICKLY AND THE ORDERED PRODUCT IS CONFORMING.
Translated reviews
C
Cyrielle D.
Rating: 4 out of 5
following a purchase from 31/01/2026
A bit wide at the thighs but perfect size for a child of almost 1.50m.
Translated reviews
J
Jean-Michel C.
Rating: 4 out of 5
following a purchase from 30/01/2026
Perfect
Translated reviews
P
Pascal R.
Rating: 4 out of 5
following a purchase from 29/01/2026
Order conforms to my request, fast delivery. Thank you
Translated reviews
J
Jean T.
Rating: 4 out of 5
following a purchase from 29/01/2026
Very fast shipping.
Translated reviews
S
Stephane D.
Rating: 4 out of 5
following a purchase from 28/01/2026
Super product, the tires are great
Translated reviews
B
Bruno G.
Rating: 3 out of 5
following a purchase from 29/01/2026
I am happy with the merchandise received. However, I wanted to include a pair of wheels. I had found this item at a significantly lower price on another French site (about 30%). As proposed by Materiel-Velo, I asked if they wanted (could) match the price. The response was negative, without even an intermediate proposal. My project is therefore canceled or at least postponed.
Translated reviews
Response from Materiel-velo.com
Hello Bruno,
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
M
Mrc G.
Rating: 4 out of 5
following a purchase from 29/01/2026
Fast, conforms to the order
Translated reviews
O
Olivier K.
Rating: 4 out of 5
following a purchase from 28/01/2026
Processing and shipping very fast, satisfied with the purchase. Too bad the responses to product questions never arrive. I almost didn't order from this site because of that.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 