Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 2, 3 and 4 stars

Reset filters
P
Philippe C.
Rating: 4 out of 5
following a purchase from 10/02/2026
Product compliant
Translated reviews
P
Pierre M.
Rating: 4 out of 5
following a purchase from 01/03/2026
Always so serious.
Translated reviews
E
Elodie G.
Rating: 4 out of 5
following a purchase from 16/02/2026
I ordered a mountain bike protection t-shirt for my 10-year-old son. The item was of good quality but I had to return it because it was too small. That's why I take away one star: children's sizes are (currently) poorly explained, it's hard not to make a mistake.
Translated reviews
P
Ponchon D.
Rating: 4 out of 5
following a purchase from 24/02/2026
Impeccable
Translated reviews
M
Miguel Ángel M.
Rating: 4 out of 5
following a purchase from 23/02/2026
Good quality and service
Translated reviews
D
David P.
Rating: 4 out of 5
following a purchase from 25/02/2026
Top
Translated reviews
L
Ludovic M.
Rating: 3 out of 5
following a purchase from 19/02/2026
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
Translated reviews
S
Soyez F.
Rating: 3 out of 5
following a purchase from 26/02/2026
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
Translated reviews
B
Bernard M.
Rating: 4 out of 5
following a purchase from 26/02/2026
Perfect
Translated reviews
J
Jean-Paul C.
Rating: 4 out of 5
following a purchase from 26/02/2026
Product compliant with the description. Comfortable. A bit large size.
Translated reviews
J
Jean Paul J.
Rating: 4 out of 5
following a purchase from 23/02/2026
Apart from the non-respected delivery date, everything is ok
Translated reviews
J
Jean Marcellin L.
Rating: 2 out of 5
following a purchase from 10/02/2026
Delay too long
Translated reviews
F
Frederic M.
Rating: 4 out of 5
following a purchase from 22/02/2026
Very good quality of service and choice
Translated reviews
C
Cristia F.
Rating: 4 out of 5
following a purchase from 25/02/2026
Thank you very much
Translated reviews
C
Christophe V.
Rating: 3 out of 5
following a purchase from 18/02/2026
Announced delay not respected, it's a shame.
Translated reviews
J
Joel G.
Rating: 4 out of 5
following a purchase from 24/02/2026
Very good site
Translated reviews
F
Fabrice F.
Rating: 4 out of 5
following a purchase from 22/02/2026
ok
Translated reviews
C
Christophe L.
Rating: 3 out of 5
following a purchase from 10/02/2026
Order conforms but really very long reception delays.
Translated reviews
S
Serge C.
Rating: 4 out of 5
following a purchase from 23/02/2026
Order of 2 Shimano 105 chains, 11 speed road and 12 speed MTB. Products matching my request, it's ok.
Translated reviews
D
Didier A.
Rating: 4 out of 5
following a purchase from 10/02/2026
Materials received with a few days delay. Overall satisfied.
Translated reviews
M
Matthieu P.
Rating: 3 out of 5
following a purchase from 21/02/2026
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
Translated reviews
J
Jean-Michel M.
Rating: 4 out of 5
following a purchase from 13/02/2026
I received my order, it meets my expectations, but just a bit late compared to my needs. Best regards.
Translated reviews
T
Thomas N.
Rating: 2 out of 5
following a purchase from 14/02/2026
Too long to receive!!!!!
Translated reviews
Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.

Best regards,
The Materiel-velo.com team
J
Jose V.
Rating: 4 out of 5
following a purchase from 19/02/2026
Top quality and timing.
Translated reviews
J
Jean-Michel C.
Rating: 4 out of 5
following a purchase from 18/02/2026
Nothing to report
Translated reviews
M
Michaël F.
Rating: 3 out of 5
following a purchase from 18/02/2026
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
Translated reviews
N
Nicole E.
Rating: 4 out of 5
following a purchase from 16/02/2026
My order met my expectations!!! Best regards.
Translated reviews
F
Franck G.
Rating: 3 out of 5
following a purchase from 10/02/2026
Fast service but after a follow-up. Regrettable.
Translated reviews
M
Michel N.
Rating: 4 out of 5
following a purchase from 16/02/2026
Very positive feedback on the order. However, very negative feedback on my visit to the store in Dijon.
Translated reviews
M
M. G.
Rating: 4 out of 5
following a purchase from 14/02/2026
compliant
Translated reviews
D
Dominique S.
Rating: 4 out of 5
following a purchase from 13/02/2026
Nothing to complain about
Translated reviews
T
Tony F.
Rating: 4 out of 5
following a purchase from 11/02/2026
Correct price, deadline respected
Translated reviews
G
Gabriel B.
Rating: 4 out of 5
following a purchase from 10/02/2026
Nothing to report
Translated reviews
C
Christian R.
Rating: 4 out of 5
following a purchase from 11/02/2026
very professional
Translated reviews
B
Bernard B.
Rating: 4 out of 5
following a purchase from 12/02/2026
Products conform to the descriptions. Delivery in 24 hours, great.
Translated reviews
A
Alain D.
Rating: 2 out of 5
following a purchase from 07/02/2026
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
Translated reviews
Response from Materiel-velo.com
Hello Alain,

Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.

Best regards,
The Materiel-velo.com team
G
Gilbert M.
Rating: 4 out of 5
following a purchase from 10/02/2026
Material confirmed to the order. Fast delivery.
Translated reviews
J
Jean Francois N.
Rating: 4 out of 5
following a purchase from 06/02/2026
Pair of DT SWISS wheels ordered, with a defective front wheel, hence return to DT SWISS for warranty (exchange) - The cassette was poorly reassembled, leading to an indexing problem corrected by my bike mechanic - 1 month without a wheel but I remain overall satisfied despite these setbacks for the professionalism and availability of the technicians at Matériel Vélo :)
Translated reviews
L
Léonard S.
Rating: 3 out of 5
following a purchase from 08/02/2026
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
Translated reviews
A
Alain F.
Rating: 4 out of 5
following a purchase from 10/02/2026
nothing to say
Translated reviews
We use cookies for audience measurement and improving user experience.