Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Size too small I returned it but I have no refund is this normal
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Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
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Alain B.
Rating: 2 out of 5
following a purchase from 24/01/2026
I requested a 700x35 tube, but the tubes I received are 700x32
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Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
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Romain H.
Rating: 4 out of 5
following a purchase from 26/01/2026
1 star less because the carrier was not the one announced, no tracking, which is not reassuring for such a purchase. However, the delivery time was respected.
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Gerard B.
Rating: 3 out of 5
following a purchase from 24/01/2026
Very satisfied with the products and delivery. However, 10% in gift vouchers was announced for the weekend, promo code refused ?? and nothing in the end. Best regards. Gérard Buisson
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Henriques C.
Rating: 3 out of 5
following a purchase from 24/01/2026
I received my order, however I ordered 31 sis gels and only received 30, it’s one gel at 0.48 cents
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Response from Materiel-velo.com
Hello Henriques,
Thank you for taking the time to share your feedback. We are pleased to learn that you have received your order. We apologize for the error regarding the missing gel. We have generated its amount in the form of a gift voucher usable on your next order.
Best regards,
The Materiel-velo.com team
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Alain B.
Rating: 4 out of 5
following a purchase from 24/01/2026
The delivery time to my home was short, the product met my expectations. I recommend.
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Denis P.
Rating: 4 out of 5
following a purchase from 25/01/2026
Good contact with customer service and product return service, too bad the right product was not in the Mavic listing. Best regards.
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Luz Y.
Rating: 4 out of 5
following a purchase from 22/01/2026
Satisfied with the purchase and with the shipping time which has been really short. Although there are some scratches on the spokes, I suppose because the material lacked some protection to avoid bumps during shipping.
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Nicolas B.
Rating: 3 out of 5
following a purchase from 14/01/2026
I received an email indicating the product was back in stock to place an order but in fact it was not and was only shipped 8 days later
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
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Philippe S.
Rating: 3 out of 5
following a purchase from 20/01/2026
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Michel T.
Rating: 4 out of 5
following a purchase from 22/01/2026
I am satisfied with my order on the material-velo site as well as the products received.
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Guy R.
Rating: 4 out of 5
following a purchase from 22/01/2026
Nothing to complain about, package delivered quickly picked up at a relay point.
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Alain B.
Rating: 4 out of 5
following a purchase from 22/01/2026
Nothing to report
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Sylvain C.
Rating: 4 out of 5
following a purchase from 19/01/2026
The material-velo site is very good, the products are varied and available, the shipping is fast. The only problem is Chronopost now. My last 3 deliveries went badly, with a lot of delays. I received my package after 8 days even though I chose Chronopost specifically to be sure to be delivered the next day. It was the last time I paid more to be delivered later.
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Gerard A.
Rating: 4 out of 5
following a purchase from 21/01/2026
Delivery problem with Dpd, long delivery and no information about the delivery.
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Martial C.
Rating: 3 out of 5
following a purchase from 20/01/2026
First shipment with the rear dial of the helmet broken and not in its original packaging
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Laurent A.
Rating: 4 out of 5
following a purchase from 20/01/2026
Item not suitable for my size
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Marc F.
Rating: 4 out of 5
following a purchase from 20/01/2026
Great!
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Sébastien M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Purchase made easily but then chaotic delivery
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Herve C.
Rating: 3 out of 5
following a purchase from 04/01/2026
The announced deadline was not respected and no information was sent to me about the delay. I had to contact you.
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Jean Louis G.
Rating: 2 out of 5
following a purchase from 19/01/2026
ORDER NOT COMPLETE
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
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Daniel H.
Rating: 4 out of 5
following a purchase from 17/01/2026
Transport and delivery without problems.
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Patrick-Danielle G.
Rating: 2 out of 5
following a purchase from 18/01/2026
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
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Sébastien B.
Rating: 2 out of 5
following a purchase from 03/01/2026
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
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Christian P.
Rating: 4 out of 5
following a purchase from 16/01/2026
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Jean-Yves A.
Rating: 3 out of 5
following a purchase from 16/01/2026
Comfortable shorts but the size chart is next to the plate, ordered size L, returned for XL because too tight and the XL straps are too short and cut into the shoulders, added a 10 cm piece on each strap by a seamstress.
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Alain C.
Rating: 3 out of 5
following a purchase from 15/01/2026
Product ordered, very quickly shipped and received. On the site, the photo (imprecise) and the little information should be improved (indication, among other things, of the diameters of handlebars on which these mirrors fit).
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Philippe M.
Rating: 4 out of 5
following a purchase from 15/01/2026
Material ordered well received, but not delivered to the expected place. Very annoying as the initial delivery location is clearly on your site.
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Jérôme F.
Rating: 4 out of 5
following a purchase from 12/01/2026
Nothing to report. Even though we need to consider all budgets while the prices of bikes and accessories are soaring! Not everyone has the budget of a pro runner ;);) :)
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Patrick D.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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Lionel L.
Rating: 4 out of 5
following a purchase from 15/01/2026
Satisfied with the product I already knew, but the delivery was longer than usual
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Alain P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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Alain D.
Rating: 4 out of 5
following a purchase from 12/01/2026
Site a bit slow but with Shimano products at a good quality-price ratio
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Didier S.
Rating: 4 out of 5
following a purchase from 15/01/2026
Purchase Princeton Peak Evo with tires, inner tubes, and mounted discs. Superb rigid and responsive wheels. Only downside, the valves touch the rim and vibrate. I contact bike material why they didn't put noise-dampening adhesive patches and I'm told that customers generally mount them tubeless, not great for wheels over 2000€
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Pierre L.
Rating: 4 out of 5
following a purchase from 13/01/2026
Delivery on time
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Gotteland J.
Rating: 2 out of 5
following a purchase from 08/01/2026
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
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Thibault W.
Rating: 2 out of 5
following a purchase from 10/01/2026
After an order over 300 euros, I find it more than limited to have to pay for the return of a product that does not fit. This is not the first time I have had issues with your company online or in-store... having beautiful bikes for sale on your site is not everything, service is essential when you are a merchant. Really very disappointed, I will unfortunately not return to your stores or your site. Such a shame.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
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Oscar N.
Rating: 4 out of 5
following a purchase from 12/12/2025
The bicycle arrived with some damage from transport, after claiming to Materiel Velo, they sent me a part that had not come or had fallen during transport. It's the risk of buying a bicycle online. But customer service was correct at all times and solved the problem for me.
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Pascal C.
Rating: 4 out of 5
following a purchase from 14/01/2026
very good site.
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Serge M.
Rating: 4 out of 5
following a purchase from 14/01/2026
Well received the package in line with expectations, relatively short delay, thank you.
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