Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Relatively satisfied with my experience for nearly ten years. This time a return is necessary for a helmet size issue. I discover that return shipping costs are now the responsibility of the sender. 11€ lost in addition to the initial 8€ shipping costs plus a good hour of subscribing and comparing shipping methods. I hope not to forget this bad experience. It's a shame because materiel-velo.com seems a bit like an outsider that we would like to support among all the multisport platforms that risk swallowing the entire market.
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Floréal C.
Rating: 3 out of 5
following a purchase from 06/11/2025
My products are at a good price and I appreciate supporting a small structure. However, it has been several orders that I do not receive the email saying that the order has arrived in the store while when I go there, it is indeed there. It's quite annoying, I hope the problem will be corrected
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Denis V.
Rating: 3 out of 5
following a purchase from 05/11/2025
the adhesive tape is not very wide and does not stick well
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Philippe D.
Rating: 3 out of 5
following a purchase from 05/11/2025
Hello, I am very satisfied with the product received and your company but very disappointed with the delivery. Indeed, received very quickly with a small supplement to have my package at home but as often, the delivery people don't even bother to come to the home to save time. They leave the packages at the nearest pickup point and inform us that there was no one at home. Unfortunately, I was in front of my gate all day. Other than that, it's perfect.
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Evrad B.
Rating: 4 out of 5
following a purchase from 27/10/2025
I received my package in record time, great!
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Bernard B.
Rating: 4 out of 5
following a purchase from 02/11/2025
Order received in perfect condition and quite quickly, nothing to report, thank you
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Alain F.
Rating: 4 out of 5
following a purchase from 31/10/2025
very good home trainer, easy to use, quiet, I recommend this product,
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Isabelle L.
Rating: 4 out of 5
following a purchase from 30/10/2025
I am surprised that having ordered gift vouchers at the beginning of November the validity date is July 2026 => ???
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Jean C.
Rating: 4 out of 5
following a purchase from 10/10/2025
Despite a delivery break at Zipp, I was found the ad-hoc substitute stem.. Perfect!
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Christophe L.
Rating: 4 out of 5
following a purchase from 29/10/2025
thank you
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René R.
Rating: 4 out of 5
following a purchase from 29/10/2025
Ok good
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Olivier J.
Rating: 4 out of 5
following a purchase from 26/10/2025
Delivery times a bit longer than usual but for the rest very satisfied.
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Gérard G.
Rating: 3 out of 5
following a purchase from 06/10/2025
Delivery times for information and delivery are far too long for a single chain guide.
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Philippe M.
Rating: 4 out of 5
following a purchase from 28/10/2025
Lots of choices and well priced, best regards
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Christophe D.
Rating: 2 out of 5
following a purchase from 29/10/2025
Description and comments not representative of the product received. Returned at my expense. Long-time customer, I feel that the service is degrading.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received did not meet your expectations. Your loyalty is very important to us, and we take your comments very seriously. Please feel free to contact us directly if you would like to discuss this further.
Best regards,
The Materiel-velo.com team
D
Didier R.
Rating: 4 out of 5
following a purchase from 27/10/2025
I couldn't install the front mudguard. Too bad!
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Marie-Claire B.
Rating: 3 out of 5
following a purchase from 24/10/2025
I ordered wheels with disc and cassette mounting (mounting offered by the site) upon receipt and despite going through the workshop, the wheels arrived with the components not mounted. After claiming, I received a voucher equivalent to the value of the assembly but then I had to find someone to assemble the parts when I had chosen this site for this service. Finding a bike shop to assemble material that was not purchased from them is not great. I think there was a communication failure between the sales department and the assembly workshop which is not very serious and detrimental to the customer. For the rest, the ordered products are excellent and I think the site will do everything to improve its service
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Jean Louis G.
Rating: 4 out of 5
following a purchase from 24/10/2025
package received in bad condition, box all crushed
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Frederic P.
Rating: 4 out of 5
following a purchase from 24/10/2025
Perfect
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Serge G.
Rating: 4 out of 5
following a purchase from 25/10/2025
A product could not be delivered, I would have appreciated being offered one or more similar products. Best regards
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Pierre A.
Rating: 4 out of 5
following a purchase from 17/10/2025
Delivery time quite long
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Pierre D.
Rating: 4 out of 5
following a purchase from 23/10/2025
Disappointed by the last-minute cancellation when the product was supposed to be in stock in the store according to the website
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Marcel P.
Rating: 4 out of 5
following a purchase from 24/10/2025
Perfect.
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Benoît M.
Rating: 4 out of 5
following a purchase from 22/10/2025
Material well received. It was indicated 1 to 2 days for delivery. In fact, you need to count at least 5 days
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Jean-Pierre M.
Rating: 4 out of 5
following a purchase from 22/10/2025
delivered quickly and the material meets my expectations
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Thibault M.
Rating: 3 out of 5
following a purchase from 23/10/2025
Very good product
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Sebastien L.
Rating: 4 out of 5
following a purchase from 18/10/2025
Nothing to report
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Frederic R.
Rating: 4 out of 5
following a purchase from 13/10/2025
The order went well, however the delivery times were longer than those announced on the site.
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Cyril V.
Rating: 4 out of 5
following a purchase from 17/10/2025
Correct price for the quality choice but delivery can be a bit long sometimes.
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Michel P.
Rating: 3 out of 5
following a purchase from 20/10/2025
I had paid to be delivered at home and the carrier left my order 10 km away in a store without notifying me, that's borderline.
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Response from Materiel-velo.com
Hello,
We apologize for the inconvenience caused during delivery. Unfortunately, the drop-off of your package at a relay point is due to an incident beyond our control.
To compensate for this unforeseen event, the delivery fees have been credited as a voucher to your customer account.
We sincerely apologize again for this inconvenience.
Best regards,
The Materiel-velo.com team
F
Francis T.
Rating: 4 out of 5
following a purchase from 20/10/2025
Wheels difficult to assemble and also later when it will be time to change the brake discs
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Emmanuel A.
Rating: 4 out of 5
following a purchase from 17/10/2025
Fast service
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André R.
Rating: 2 out of 5
following a purchase from 17/10/2025
I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10
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Response from Materiel-velo.com
Thank you for your feedback.
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
A
Andre C.
Rating: 4 out of 5
following a purchase from 18/10/2025
Good and especially very fast
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Patrick A.
Rating: 4 out of 5
following a purchase from 11/10/2025
the ordered products always meet my expectations
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Jérôme L.
Rating: 3 out of 5
following a purchase from 14/10/2025
All ordered products met my expectations
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Hubert P.
Rating: 4 out of 5
following a purchase from 16/10/2025
hose not unpacked.
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Regis K.
Rating: 4 out of 5
following a purchase from 12/10/2025
1 week delivery
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Alain W.
Rating: 4 out of 5
following a purchase from 15/10/2025
Material conforms to the description
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Audrey Claire N.
Rating: 4 out of 5
following a purchase from 15/10/2025
Good experience
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