Customer reviews of Materiel-velo.com

9,7 /10

Based on 11 746 published reviews

5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 2, 3 and 4 stars

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Francisco C.

Published on 20/09/2025 à 16h59 following a purchase from 07/09/2025

I am satisfied with my purchase.

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Arnaud C.

Published on 20/09/2025 à 11h52 following a purchase from 01/09/2025

Package received quickly. One of the items (small mirror in the handlebar) is not reliable, as it does not hold despite tightening.

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Claude M.

Published on 19/09/2025 à 17h23 following a purchase from 05/09/2025

Order delivered by DPD to a pickup point that does not work with DPD. As a result, I did not receive the package before my departure (5 days after the order) and I would not be back before its return from the other pickup point.

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Response from Materiel-velo.com Published on 22/10/2025

Hello,

We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.

Your package has indeed been returned to us, and your order has been fully refunded.

We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.

Thank you for your understanding,
The Materiel-velo.com team

Bruno L.

Published on 19/09/2025 à 17h09 following a purchase from 03/09/2025

Slight delay in delivery but nothing serious, sometimes lacks details on the products and especially lacks large sizes of textiles.

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Wlm V.

Published on 19/09/2025 à 17h03 following a purchase from 05/09/2025

I bought the product with the company. I am Belgian and I paid VAT in France yet it was an intra-community purchase.

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Response from Materiel-velo.com Published on 20/10/2025

We confirm that the VAT applied to your order corresponds to the rate in effect in Belgium, in accordance with European regulations on intra-community sales to individuals. This rate is automatically adjusted based on the delivery country provided during the order.

Please do not hesitate to contact us if you would like more information or assistance with your future orders.

Best regards,
The Materiel-velo.com team

Marc P.

Published on 19/09/2025 à 11h24 following a purchase from 27/08/2025

I have been ordering from bicycle equipment for a long time and I am satisfied with the orders.

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Christian H.

Published on 19/09/2025 à 08h20 following a purchase from 06/09/2025

Not applicable.

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Christian L.

Published on 18/09/2025 à 18h22 following a purchase from 26/08/2025

Glove size slightly small.

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Thierry L.

Published on 16/09/2025 à 05h31 following a purchase from 03/09/2025

Weight of the Pirelli tire completely incorrect

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Response from Materiel-velo.com Published on 26/09/2025

Hello Thierry,

Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.

Best regards,
The Materiel-velo.com team

Stephane M.

Published on 15/09/2025 à 18h53 following a purchase from 03/09/2025

Order of 2 tires. The company shipped quite quickly. However, shipping costs should be reduced or free. So many shops know how to do it.

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Andre C.

Published on 15/09/2025 à 18h44 following a purchase from 31/07/2025

Somewhat satisfied: bike not adjusted to the requested dimensions and sent to materiel-velo.com, after two rides I feel play in the steering. Best regards

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Response from Materiel-velo.com Published on 26/09/2025

Hello,

Thank you for your feedback.

We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.

We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.

Your satisfaction remains our priority, and we will be happy to assist you directly on-site.

Best regards,
Théo
Customer Service – Matériel-Vélo.com

Jean Marc F.

Published on 15/09/2025 à 16h24 following a purchase from 04/09/2025

Great.

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Dominique C.

Published on 15/09/2025 à 10h45 following a purchase from 31/08/2025

Good presentation.

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Richard B.

Published on 14/09/2025 à 17h20 following a purchase from 02/09/2025

Product conforms to my order.

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Nicolas D.

Published on 14/09/2025 à 16h55 following a purchase from 03/09/2025

Delivery time too long announced at 1 to 2 days ultimately more than 1 week

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Response from Materiel-velo.com Published on 16/10/2025

Hello,

Thank you for your feedback and we apologize for the observed delay.

Your order did arrive in store on time, but an error on our part delayed the update of the status

Marc D.

Published on 14/09/2025 à 15h59 following a purchase from 02/09/2025

The wheels are perfect. Only downside, the brake pads provided have decreased by half from the first outing, Marc.

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Cyril V.

Published on 13/09/2025 à 20h01 following a purchase from 29/08/2025

Delivery time less rapid than competitors...

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Daniel F.

Published on 13/09/2025 à 17h29 following a purchase from 02/09/2025

Delivery as expected.

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Thierry J.

Published on 12/09/2025 à 17h05 following a purchase from 31/08/2025

Product corresponding to what was announced except for the minimalist support. After testing, works perfectly.

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Jean-Daniel D.

Published on 12/09/2025 à 12h51 following a purchase from 30/08/2025

Equipment conforms to my request, but shipping time a bit long!!! (+ 8 days)

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Response from Materiel-velo.com Published on 16/10/2025

Hello,
Thank you for your feedback.
We are happy that the equipment meets your expectations. Regarding the shipping time, it was extended because some items in your order were being restocked — a note was indicated regarding this during the order.
We are doing everything possible to limit these delays and improve the clarity of the information displayed on our site.
Thank you for your understanding,
The Materiel-velo.com team

Michel B.

Published on 12/09/2025 à 07h54 following a purchase from 21/08/2025

Following an order error, I am still waiting for the refund of the product returned to the store on August 26.

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Response from Materiel-velo.com Published on 26/09/2025

Hello Michel,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your order and that your refund is taking time to process. Your satisfaction is important to us, and we are doing our best to resolve this type of situation quickly.
Your refund was processed on 24/09/25 so it should be effective today.

Best regards,
The Materiel-velo.com team

Marc P.

Published on 12/09/2025 à 07h18 following a purchase from 19/08/2025

Completely satisfied.

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Séphane C.

Published on 12/09/2025 à 04h18 following a purchase from 30/08/2025

Conforms to the description.

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Laurent L.

Published on 11/09/2025 à 19h25 following a purchase from 29/08/2025

Order conforms and within the deadlines. Return of the too small jacket required a follow-up.

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William G.

Published on 11/09/2025 à 16h52 following a purchase from 27/08/2025

Great, thank you.

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Didier B.

Published on 11/09/2025 à 09h47 following a purchase from 29/08/2025

Good experience.

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Jules F.

Published on 10/09/2025 à 18h10 following a purchase from 24/08/2025

Difficulty in contacting by email but otherwise very good service

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Philippe D.

Published on 10/09/2025 à 11h53 following a purchase from 22/08/2025

Very happy and interesting prices

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Gérard V.

Published on 08/09/2025 à 18h00 following a purchase from 28/08/2025

My order did not correspond to what I wanted, but it is not the fault of the merchant matériel-vélo, but of the supplier SIDI who communicates very few characteristics of their product, not even the dimensions regarding my item. (shoe tightening buckle)

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Francois H.

Published on 08/09/2025 à 16h36 following a purchase from 28/08/2025

One of the best sites on the diversity of equipment. As a bonus, a review and an explanation

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Agnès C.

Published on 08/09/2025 à 16h36 following a purchase from 24/08/2025

delivered

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Response from Materiel-velo.com Published on 16/10/2025

which may have created confusion. We are sincerely sorry for this.

Thank you for your understanding.

Best regards,
The Materiel-velo.com team

Jean Luc A.

Published on 08/09/2025 à 08h54 following a purchase from 26/08/2025

Great

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Gael G.

Published on 07/09/2025 à 20h38 following a purchase from 20/08/2025

I have been a customer at bike equipment for a while and I find them very professional. Nothing to complain about. However, for this order, the delivery time of a pair of Mavic wheels took more than fifteen days even though they were in stock at the time of the order. I wanted to mount them to do my first Mont Ventoux on September 5 (Wheels ordered on 20/08/2025) and I received them the day before but I had already left unfortunately. I was disappointed. For the rest, no issues.

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Christophe C.

Published on 07/09/2025 à 19h17 following a purchase from 25/08/2025

Package received within the announced timeframe. Products conform to the description.

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Pascal F.

Published on 07/09/2025 à 16h03 following a purchase from 27/08/2025

Delivery one day late?

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Jean Idriss M.

Published on 06/09/2025 à 16h00 following a purchase from 25/08/2025

Good

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Jérôme N.

Published on 06/09/2025 à 12h42 following a purchase from 24/08/2025

Satisfied

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Rémy T.

Published on 05/09/2025 à 18h30 following a purchase from 25/08/2025

Very professional business with interesting product choices. Order received within the expected timeframe

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Thierry H.

Published on 05/09/2025 à 17h25 following a purchase from 25/08/2025

No issues

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Ludo A.

Published on 05/09/2025 à 16h28 following a purchase from 23/08/2025

Good experience, however the Toulouse La Roseraie store is extremely difficult to access due to construction. Moreover, this same store really offers great gear

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