Customer reviews of Materiel-velo.com

9,7 /10

Based on 12 989 published reviews

5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 2, 3 and 4 stars

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Philippe B.

Published on 04/08/2025 à 05h25 following a purchase from 23/07/2025

Correct.

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Mickael D.

Published on 03/08/2025 à 18h48 following a purchase from 23/07/2025

Light wheel packaging, I received my package damaged with the hub protruding on the outside. A small dent, but it’s not pleasant.

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Response from Materiel-velo.com Published on 26/09/2025

Hello,

Thank you for your feedback.

We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.

We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.

Please do not hesitate to reach out to us if you need anything else.

Best regards,
Théo
Customer Service – Matériel Vélo

Stephane D.

Published on 03/08/2025 à 17h27 following a purchase from 21/07/2025

Serious site

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Thierry B.

Published on 03/08/2025 à 16h40 following a purchase from 21/07/2025

I confirm the previous reviews: the Velcro straps are too short, in my case, it’s just about okay. Given this design flaw, these sandals are too expensive.

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Frédéric O.

Published on 03/08/2025 à 16h15 following a purchase from 20/07/2025

Really top-notch. The Aix-en-Provence store is very responsive. Thank you.

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Julien R.

Published on 02/08/2025 à 20h39 following a purchase from 16/07/2025

Delay after the order validated too long. Sent 6 days later via Colissimo.

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Response from Materiel-velo.com Published on 25/09/2025

Hello,

Thank you for your feedback.

We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.

We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.

Do not hesitate to contact us for any questions; we remain at your disposal.

Best regards,
The Materiel-velo.com team

J-Charles B.

Published on 02/08/2025 à 14h15 following a purchase from 18/07/2025

Received on time.

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Yves M.

Published on 01/08/2025 à 06h46 following a purchase from 21/07/2025

Speed of the order

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Andre B.

Published on 01/08/2025 à 05h20 following a purchase from 21/07/2025

Very satisfied.

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Dominique A.

Published on 31/07/2025 à 21h29 following a purchase from 21/07/2025

Products conform and of good quality, but delivered one day late;

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Frederic R.

Published on 31/07/2025 à 20h59 following a purchase from 18/07/2025

Fast shipping, products conform to the order, one of the packages was torn...

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Franck L.

Published on 31/07/2025 à 18h20 following a purchase from 21/07/2025

Top

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Frédéric L.

Published on 31/07/2025 à 16h02 following a purchase from 21/07/2025

Apart from the small size issue with the tire, the packages were sent well prepared and protected.

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Yves L.

Published on 31/07/2025 à 15h52 following a purchase from 22/07/2025

Hello, following a fall, I had to replace material on the right side, notably a Shimano Dura Ace 12-speed rear derailleur. I was surprised to find the derailleur in a plastic bag and not in its original packaging upon opening the box. Nothing indicated this 'small detail' on your site.

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Response from Materiel-velo.com Published on 01/08/2025

Hello,

Thank you for your feedback. We understand your surprise upon receiving your Shimano Dura-Ace 12-speed derailleur in a plastic bag rather than in its original packaging.

Please note that in some cases, the packaging may indeed be done by us. This does not alter their quality, origin, or warranty. It is indeed a product from Shimano, perfectly new and authentic, benefiting from all the manufacturer's guarantees.

We take note of your comment and will consider how to better indicate this type of case on our site.

Remaining at your disposal for any further questions,
Best regards,

The Materiel-velo.com team

David V.

Published on 31/07/2025 à 15h17 following a purchase from 18/07/2025

I was able to meet a friendly and helpful salesperson at the Clermont/Cournon agency

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Sophie D.

Published on 31/07/2025 à 15h09 following a purchase from 19/07/2025

Order received quickly! It's perfect!

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Gérard H.

Published on 31/07/2025 à 14h16 following a purchase from 19/07/2025

Purchase of batteries for Di2 but it's not the specialty of the house

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Benjamin L.

Published on 31/07/2025 à 14h03 following a purchase from 21/07/2025

Products conform and delivered quickly!!!

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Johan B.

Published on 31/07/2025 à 13h23 following a purchase from 11/07/2025

My last order contained only products in stock and I waited more than a week before the shipment of my order. I tried several times to reach customer service by phone, no response, and yet during business hours, I finally received a response by email telling me that my package was blocked due to a product not in stock, while it was in stock at the time of ordering.

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Response from Materiel-velo.com Published on 01/08/2025

Hello Johan,

Thank you for taking the time to share your experience with us. We are sorry to hear that your order was delayed and that you had difficulties reaching our customer service. As mentioned in our email exchanges, one of the references in your order (the SRAM quick releases) was indicated as shipping within 2-4 days, thus requiring restocking. Additionally, we had the July 14 holiday. Therefore, the shipping time was necessarily slightly longer, and we are sorry for that.

However, we remain at your disposal by email or phone during your next order to offer a gesture on a future order.

Best regards,
The Materiel-velo.com team

Pascal D.

Published on 31/07/2025 à 12h38 following a purchase from 14/07/2025

Nothing to report

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