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E
Rating: 3 out of 5
delivery delay
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
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D
Rating: 3 out of 5
Hello, I have received the products according to my wishes following order NXDXBZSEY. However, on Friday the 22nd I made a return request for the 2 jerseys via your site (return item) and I have not received a response. The two jerseys do not fit my size. They are way too tight. I am used to this brand but there is a big difference with the jerseys I use in size XL. I will make another request. Best regards,
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P
Rating: 3 out of 5
All good
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Y
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
Price and delivery times
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S
Rating: 4 out of 5
Order and product meet expectations
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M
Rating: 4 out of 5
Almost perfect Modified pickup point
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J
Rating: 3 out of 5
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
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M
Rating: 3 out of 5
Straps too short, take one size up.
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P
Rating: 4 out of 5
Good. I also wanted an R5 -023 axle for a Fulcrum Racing 5 wheel, not available apparently?
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T
Rating: 3 out of 5
Delivery time always longer than expected at the order ' Otherwise well received
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P
Rating: 2 out of 5
I recommended a jar of cream for shorts (previous purchase 200ml) and I was surprised to receive a very small jar 75ml. I surely was not vigilant enough, the photo is misleading.
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M
Rating: 4 out of 5
Fast processing and delivery.
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M
Rating: 4 out of 5
4* because when we say colissimo without signature and being disabled receiving it with a signature means going to the post office and it's not practical. Otherwise excellent.
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J
Rating: 3 out of 5
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
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C
Rating: 4 out of 5
Perfect
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E
Rating: 4 out of 5
I would have liked a free return for the headset where it was not the right size. Nevertheless, it was done quickly and I was able to order another headset and receive it quickly.
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C
Rating: 4 out of 5
Fast and compliant
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P
Rating: 4 out of 5
Always very good, never disappointed especially for the speed of shipping
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J
Rating: 4 out of 5
Top products, the delay between ordering and delivery is a bit long.
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F
Rating: 4 out of 5
Received 10-speed cassette in bulk in its packaging.
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C
Rating: 4 out of 5
Opened package parts falling at delivery
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A
Rating: 4 out of 5
top
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D
Rating: 3 out of 5
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
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D
Rating: 2 out of 5
I ordered a mountain bike chain from Materiel-velo because since I pass by the store, delivery is free and I thought I would have it quickly! Unfortunately, it took more than a week to receive it! It's really very long for a simple chain!!! I will not go through your site again if I am in a hurry!
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M
Rating: 2 out of 5
Several purchases ok, however the crank screw shown on the site as being dependent on the washer. Finally my washer is fixed. So incompatible dura ace r9000. Seller who on the phone says yes indeed I have the screw in hand and it is not like on the site and half jokingly tells me that the return would cost as much as the refund because return fees at our expense even if misleading product and that if I wanted a free return it was at the nearest store, which is 2 hours away. I do not totally discourage but be vigilant because even their product description is misleading and no support.
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C
Rating: 4 out of 5
Contacted customer service twice but the problem was resolved quickly, too bad...
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N
Rating: 2 out of 5
Waiting time of one week instead of the 2 days mentioned!
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F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
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S
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
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T
Rating: 4 out of 5
material meets expectations.
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F
Rating: 3 out of 5
Delay between order and delivery too long
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C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
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R
Rating: 4 out of 5
Very good site with a wide choice (with an effective selection), reachable advisors, reasonable shipping costs and delivery times... Just disappointed with my last order due to a lack of precision on the wheel purchase.
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C
Rating: 4 out of 5
I have a product that does not match my request. I will go to the store to see the possible exchange.
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J
Rating: 4 out of 5
The package meets my expectations and arrived on time but the box is way too big compared to the size of the product. Not very eco-friendly!
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J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
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A
Rating: 2 out of 5
Order received much too late, delivery problem with Chronopost of course. We pay delivery fees for nothing 🤷♂️
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G
Rating: 2 out of 5
The site is well made I received the part but it does not match that of my bike yet it is the right brand
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