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J
Rating: 4 out of 5
Speed availability and efficiency
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
No delivery problem, very (too) well packaged, the shipping price needs to be justified as it is not cheap
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B
Rating: 3 out of 5
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
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M
Rating: 4 out of 5
Usually I am delighted because of very fast shipping but my last order was a hassle and took a very long time to arrive. Stressful for a cyclist to wait for his tire and heart rate monitor thinking he won't have it in time for his competition. Received after 10 days, phew.
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A
Rating: 4 out of 5
I tested the Fizik saddle during a 90km ride with 1100m of elevation gain in good comfort conditions. Good "value for money"
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J
Rating: 3 out of 5
Delivery a bit slow
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J
Rating: 4 out of 5
Material identical to the catalog
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A
Rating: 4 out of 5
no worries
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F
Rating: 4 out of 5
Fast no delivery problem
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M
Rating: 2 out of 5
Good
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P
Rating: 3 out of 5
Part displayed in stock while it took 2 months.
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O
Rating: 4 out of 5
Very good material
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D
Rating: 4 out of 5
Good product and fast delivery
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S
Rating: 4 out of 5
Delivery on time and properly packaged.
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J
Rating: 2 out of 5
The material corresponds well to the order. Ordered on 20/04, received on 29/04. Too long
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F
Rating: 3 out of 5
The box of the Campagnolo freewheel was open in my well-sealed package! When trying to mount my freewheel, the supplied spacer was for a Shimano mount! I had to go to a bike material store to get the right spacer! Fortunately, the bike shop was able to help me right away!
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F
Rating: 4 out of 5
We have not received the package
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R
Rating: 4 out of 5
I am surprised that you are removing the packaging, I suppose it is to lighten the package
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P
Rating: 3 out of 5
Hires a carrier (DPD) that does not provide a pickup QR code.
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C
Rating: 2 out of 5
Delivery too long. No possibility to get a timeline when ordering, despite calling customer service. Too bad. Otherwise, the site and prices are correct.
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E
Rating: 3 out of 5
Delivery time not respected.
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C
Rating: 3 out of 5
Black Yaban chain with a quick link, aesthetic not great.
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C
Rating: 4 out of 5
Satisfied with the ordered parts, there is just the delay. It was stated in stock and I received an email saying there was a delay in their reception.
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F
Rating: 4 out of 5
product as described but deadline not respected
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C
Rating: 3 out of 5
Package not shipped in 24hrs.
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D
Rating: 4 out of 5
It's great
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S
Rating: 4 out of 5
Order compliant and delivery times correct. The guillotine is great, really very comfortable.
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P
Rating: 4 out of 5
Disappointing handlebar mirror as it moves while riding.
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C
Rating: 3 out of 5
Material received with a 1 week delay without any information on the delay. Did they at least respond to my email for information? Otherwise, the material is top notch.
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A
Rating: 2 out of 5
Delivery time far from being respected, tracking number not communicated, carrier change.
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P
Rating: 4 out of 5
Order arrived quickly. No issues on that side.
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P
Rating: 4 out of 5
Hello, I bought a bottom bracket with ceramic bearings, T47 mounting. The installation manual was missing and the description lacked a crucial piece of information; the number of notches on the cups. On T47 bottom brackets, depending on the manufacturers, the cups have 12 or 16 notches. As for me, I have a 12-notch tool; and no adapter was provided with the bottom bracket. I will have to order a 16-notch tool. Otherwise, for the rest, nothing to complain about; price, delivery time, everything is OK.
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F
Rating: 3 out of 5
Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.
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Y
Rating: 4 out of 5
Good customer service, very fast delivery
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L
Rating: 3 out of 5
USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.
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R
Rating: 4 out of 5
Easily identifiable items on the site, correct price/quality, satisfactory delivery time.
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C
Rating: 4 out of 5
Nickel
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R
Rating: 4 out of 5
Material received according to the order and the announced deadline was respected
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A
Rating: 4 out of 5
Very well spent
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R
Rating: 2 out of 5
Announced delays 1/2 days in store. Order received a week later. After a call to the store to check availability, with a negative response, I receive an alert 15 minutes later to tell me that it has arrived.
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