Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
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Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
S
Stéphane A.
Rating: 4 out of 5
following a purchase from 16/03/2026
Delivery times in stores a bit too optimistic but the service is well rendered.
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Theaud B.
Rating: 3 out of 5
following a purchase from 01/03/2026
Package delivered with a 3-week delay.
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Alexandre D.
Rating: 2 out of 5
following a purchase from 03/03/2026
A bit disappointed with my experience. The package arrived in a rather degraded state, which suggests that it was not handled with much care, either during its preparation or during transport (DPD). Nothing to say about the textile received, which was in good condition and met my expectations. However, the same cannot be said for the rest of the order: a tube of chain lubricant had a broken cap, and the ceramic grease tube was punctured.
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Response from Materiel-velo.com
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
M
Michel H.
Rating: 4 out of 5
following a purchase from 18/03/2026
Fast delivery quality products
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Pierantonio M.
Rating: 3 out of 5
following a purchase from 18/03/2026
I am disappointed that the lamp does not have the connection to recharge it.
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Igor B.
Rating: 4 out of 5
following a purchase from 17/03/2026
Some references not available, but what is available is delivered quickly at reasonable prices
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Francois L.
Rating: 4 out of 5
following a purchase from 12/03/2026
Nothing to report
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Gerard M.
Rating: 4 out of 5
following a purchase from 17/03/2026
The delivery was made satisfactorily. I did not use the product. It is a pity that there is no satisfactory relay point in my municipality.
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Jeroen V.
Rating: 4 out of 5
following a purchase from 16/03/2026
Clear product description, good price, the duration of shipping could be a bit clearer.
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Plácido R.
Rating: 4 out of 5
following a purchase from 16/03/2026
Everything very well on time. With great quality and price
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Michel K.
Rating: 3 out of 5
following a purchase from 15/03/2026
It's my fault, the parts do not correspond, especially for my SIDI shoes.
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Marc B.
Rating: 4 out of 5
following a purchase from 13/03/2026
Perfect delivered as promised I am satisfied
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Gilles B.
Rating: 4 out of 5
following a purchase from 12/03/2026
No worries the ordered material is assembled and works perfectly.
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Félude M.
Rating: 2 out of 5
following a purchase from 12/03/2026
No, because I ordered the wrong model of Cannondale stem for the bike
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Francois S.
Rating: 4 out of 5
following a purchase from 13/03/2026
Speed
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B
Benoit V.
Rating: 3 out of 5
following a purchase from 09/03/2026
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
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Victor B.
Rating: 4 out of 5
following a purchase from 12/03/2026
Good
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Patrick R.
Rating: 4 out of 5
following a purchase from 08/03/2026
received on time
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Julien K.
Rating: 3 out of 5
following a purchase from 22/02/2026
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
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Alain V.
Rating: 3 out of 5
following a purchase from 01/03/2026
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
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Clément G.
Rating: 4 out of 5
following a purchase from 09/03/2026
Top delivery. Product ok to see in the long term
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Jean-Luc P.
Rating: 4 out of 5
following a purchase from 09/03/2026
Quality service
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Frédéric B.
Rating: 4 out of 5
following a purchase from 09/03/2026
Nothing to report, product compliant and deadline respected
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Roland N.
Rating: 2 out of 5
following a purchase from 09/03/2026
I made a mistake the first time because I did not take the right tire width. I returned it for an exchange. On the second shipment, I received the correct width but in a brown color. I decided to keep them because it would have cost me more to return than to keep the tires. Since this is the only site where I make mistakes, I conclude that it could be better presented to avoid these errors.
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Didier G.
Rating: 4 out of 5
following a purchase from 09/03/2026
Good
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Alain B.
Rating: 4 out of 5
following a purchase from 04/03/2026
Fast delivery package in good condition and product perfect nothing to complain about
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Pascal B.
Rating: 4 out of 5
following a purchase from 08/03/2026
Delivery on time
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Bruno P.
Rating: 4 out of 5
following a purchase from 06/03/2026
very happy
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Jean Jacques R.
Rating: 4 out of 5
following a purchase from 02/03/2026
Fairly fast shipping and compliant items
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Eric V.
Rating: 4 out of 5
following a purchase from 05/03/2026
Satisfied with my order. Received on time
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Yannick T.
Rating: 4 out of 5
following a purchase from 05/03/2026
Several orders, never disappointed
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Arnaud D.
Rating: 4 out of 5
following a purchase from 05/03/2026
Hello, I found the delivery a bit long and lacking package tracking. Best regards
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Didier B.
Rating: 4 out of 5
following a purchase from 15/02/2026
very good
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Nicolas B.
Rating: 4 out of 5
following a purchase from 27/02/2026
Good welcome.
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Jean-Yves L.
Rating: 3 out of 5
following a purchase from 23/02/2026
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
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Xavier P.
Rating: 4 out of 5
following a purchase from 04/03/2026
Good communication regarding order and delivery tracking
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Franck G.
Rating: 4 out of 5
following a purchase from 04/03/2026
Competitive prices but a bit long delivery time.
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Alain N.
Rating: 4 out of 5
following a purchase from 24/02/2026
Delivery time a bit too long
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Morgan G.
Rating: 4 out of 5
following a purchase from 03/03/2026
Good on sending and speed. However, the product does not match what I ordered. I had ordered tires in 700/32 and those received are measured at 700/27... and regardless of the wheels used... for Roubaix I would be too tight... I will order elsewhere to be sure of what I will receive.
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