Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
The box arrived torn. The rear wheel axle was sticking out a bit, and the end piece allowing for the correct spacing was lost during transport, so I couldn't put them on my frame. Fortunately, the shop next door found the part for me.
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Response from Materiel-velo.com
Hello Arthur,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
C
Cyrille M.
Rating: 3 out of 5
following a purchase from 01/03/2026
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
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Pauline D.
Rating: 2 out of 5
following a purchase from 02/03/2026
The jersey was dirty at the sleeve and there was a small brown stain
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Response from Materiel-velo.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
L
Leandre H.
Rating: 4 out of 5
following a purchase from 27/02/2026
Fast and well-followed order, too bad the delivery is charged for an item at €200+
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Maurice D.
Rating: 3 out of 5
following a purchase from 28/02/2026
Disappointed by the size being too small.
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Philippe C.
Rating: 4 out of 5
following a purchase from 10/02/2026
Product compliant
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Pierre M.
Rating: 4 out of 5
following a purchase from 01/03/2026
Always so serious.
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Elodie G.
Rating: 4 out of 5
following a purchase from 16/02/2026
I ordered a mountain bike protection t-shirt for my 10-year-old son. The item was of good quality but I had to return it because it was too small. That's why I take away one star: children's sizes are (currently) poorly explained, it's hard not to make a mistake.
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Ponchon D.
Rating: 4 out of 5
following a purchase from 24/02/2026
Impeccable
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Miguel Ángel M.
Rating: 4 out of 5
following a purchase from 23/02/2026
Good quality and service
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David P.
Rating: 4 out of 5
following a purchase from 25/02/2026
Top
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Ludovic M.
Rating: 3 out of 5
following a purchase from 19/02/2026
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
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Soyez F.
Rating: 3 out of 5
following a purchase from 26/02/2026
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
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Bernard M.
Rating: 4 out of 5
following a purchase from 26/02/2026
Perfect
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Jean-Paul C.
Rating: 4 out of 5
following a purchase from 26/02/2026
Product compliant with the description. Comfortable. A bit large size.
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Jean Paul J.
Rating: 4 out of 5
following a purchase from 23/02/2026
Apart from the non-respected delivery date, everything is ok
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Jean Marcellin L.
Rating: 2 out of 5
following a purchase from 10/02/2026
Delay too long
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Frederic M.
Rating: 4 out of 5
following a purchase from 22/02/2026
Very good quality of service and choice
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Cristia F.
Rating: 4 out of 5
following a purchase from 25/02/2026
Thank you very much
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Christophe V.
Rating: 3 out of 5
following a purchase from 18/02/2026
Announced delay not respected, it's a shame.
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Joel G.
Rating: 4 out of 5
following a purchase from 24/02/2026
Very good site
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Fabrice F.
Rating: 4 out of 5
following a purchase from 22/02/2026
ok
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Christophe L.
Rating: 3 out of 5
following a purchase from 10/02/2026
Order conforms but really very long reception delays.
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Serge C.
Rating: 4 out of 5
following a purchase from 23/02/2026
Order of 2 Shimano 105 chains, 11 speed road and 12 speed MTB. Products matching my request, it's ok.
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Didier A.
Rating: 4 out of 5
following a purchase from 10/02/2026
Materials received with a few days delay. Overall satisfied.
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Matthieu P.
Rating: 3 out of 5
following a purchase from 21/02/2026
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
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Jean-Michel M.
Rating: 4 out of 5
following a purchase from 13/02/2026
I received my order, it meets my expectations, but just a bit late compared to my needs. Best regards.
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Thomas N.
Rating: 2 out of 5
following a purchase from 14/02/2026
Too long to receive!!!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
J
Jose V.
Rating: 4 out of 5
following a purchase from 19/02/2026
Top quality and timing.
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 18/02/2026
Nothing to report
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Michaël F.
Rating: 3 out of 5
following a purchase from 18/02/2026
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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Nicole E.
Rating: 4 out of 5
following a purchase from 16/02/2026
My order met my expectations!!! Best regards.
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Franck G.
Rating: 3 out of 5
following a purchase from 10/02/2026
Fast service but after a follow-up. Regrettable.
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Michel N.
Rating: 4 out of 5
following a purchase from 16/02/2026
Very positive feedback on the order. However, very negative feedback on my visit to the store in Dijon.
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M. G.
Rating: 4 out of 5
following a purchase from 14/02/2026
compliant
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Dominique S.
Rating: 4 out of 5
following a purchase from 13/02/2026
Nothing to complain about
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Tony F.
Rating: 4 out of 5
following a purchase from 11/02/2026
Correct price, deadline respected
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Gabriel B.
Rating: 4 out of 5
following a purchase from 10/02/2026
Nothing to report
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Christian R.
Rating: 4 out of 5
following a purchase from 11/02/2026
very professional
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Bernard B.
Rating: 4 out of 5
following a purchase from 12/02/2026
Products conform to the descriptions. Delivery in 24 hours, great.
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