Customer reviews of Materiel-velo.com

9,7 /10

Based on 11 754 published reviews

5 10,8k 92% 4 578 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 2, 3 and 5 stars

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Jérôme G.

Published on 29/09/2025 à 08h41 following a purchase from 17/09/2025

Package received in 48 hours. Products in perfect condition. Thank you

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Christophe M.

Published on 29/09/2025 à 07h21 following a purchase from 16/09/2025

Good product and good delivery

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Lesne L.

Published on 29/09/2025 à 06h14 following a purchase from 15/09/2025

fast and compliant delivery

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Serge C.

Published on 29/09/2025 à 05h51 following a purchase from 17/09/2025

Very professional. Delivery on time.

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Benoit B.

Published on 29/09/2025 à 05h41 following a purchase from 15/09/2025

Very good service, product as described and fast delivery, I am very satisfied.

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Gerald S.

Published on 29/09/2025 à 04h31 following a purchase from 17/09/2025

Order received quickly, well packaged, nothing to complain about.

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René C.

Published on 29/09/2025 à 04h11 following a purchase from 17/09/2025

Very good, thank you

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Simon L.

Published on 28/09/2025 à 20h00 following a purchase from 12/09/2025

Fast and serious delivery. Moreover, the prices are often more interesting than on other sites. I highly recommend.

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Thibaud P.

Published on 28/09/2025 à 19h01 following a purchase from 17/09/2025

Always very satisfied with Matériel Vélo. My 48th order in almost 10 years. Moreover, the customer service is impeccable with knowledgeable people.

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Gérard M.

Published on 28/09/2025 à 18h30 following a purchase from 15/09/2025

Satisfied with the products and the delivery.

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Anthony B.

Published on 28/09/2025 à 18h26 following a purchase from 18/09/2025

Perfect

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Celine B.

Published on 28/09/2025 à 17h56 following a purchase from 12/09/2025

After-sales service attentive and especially serious !!!!

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Jean-Loup C.

Published on 28/09/2025 à 17h50 following a purchase from 17/09/2025

Deserves 5 stars. Very fast delivery. A bit too many emails received.

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Hervé L.

Published on 28/09/2025 à 17h49 following a purchase from 15/09/2025

Impeccable handling

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Cédric M.

Published on 28/09/2025 à 17h13 following a purchase from 15/09/2025

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Ngoclong L.

Published on 28/09/2025 à 16h59 following a purchase from 17/09/2025

The tool is robust and solid, impeccable.

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Jean-Christophe C.

Published on 28/09/2025 à 16h52 following a purchase from 15/09/2025

Small chainring compliant - Shimano quality - Nothing to complain about. And at a very well-priced compared to other sites.

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Stéphane M.

Published on 28/09/2025 à 16h41 following a purchase from 17/09/2025

5/5

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David C.

Published on 28/09/2025 à 16h31 following a purchase from 17/09/2025

Careful and fast delivery! With tracking at all stages of delivery!

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Patrick G.

Published on 28/09/2025 à 16h25 following a purchase from 17/09/2025

Interesting price and fast delivery.

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Jacques B.

Published on 28/09/2025 à 16h14 following a purchase from 17/09/2025

Very good

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Michel C.

Published on 28/09/2025 à 16h09 following a purchase from 17/09/2025

I give 5 stars, great store with very pleasant people. Always good comments about the equipment online. And in-store I often recommend bike equipment.

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David D.

Published on 28/09/2025 à 15h59 following a purchase from 17/09/2025

Order placed Wednesday afternoon, received Friday morning! Perfect

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Christian B.

Published on 28/09/2025 à 15h52 following a purchase from 18/09/2025

Perfect, nothing to report

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Jean Philippe R.

Published on 28/09/2025 à 15h45 following a purchase from 17/09/2025

Hello, thank you for sending my bib shorts package, I am very comfortable, they are of very good quality, best regards.

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Gilles F.

Published on 28/09/2025 à 15h44 following a purchase from 17/09/2025

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Jacques G.

Published on 28/09/2025 à 14h01 following a purchase from 16/09/2025

very good as always

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Dominique B.

Published on 28/09/2025 à 13h55 following a purchase from 16/09/2025

Perfect

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Daniel D.

Published on 28/09/2025 à 13h26 following a purchase from 12/09/2025

No false notes

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Eddy A.

Published on 28/09/2025 à 12h47 following a purchase from 16/09/2025

Top site. Delivery is great

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Gerard C.

Published on 28/09/2025 à 06h31 following a purchase from 16/09/2025

Satisfactory experience

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Pascal B.

Published on 28/09/2025 à 06h15 following a purchase from 16/09/2025

Satisfied with my order

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Pascal D.

Published on 28/09/2025 à 05h12 following a purchase from 16/09/2025

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Romain J.

Published on 28/09/2025 à 04h33 following a purchase from 14/09/2025

Very good store, attentive and welcoming staff.

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Bernard R.

Published on 28/09/2025 à 00h28 following a purchase from 16/09/2025

Perfect. Nothing to report.

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Patrick M.

Published on 27/09/2025 à 21h03 following a purchase from 17/09/2025

Cool preparation and very fast delivery, great

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Lafon P.

Published on 27/09/2025 à 20h15 following a purchase from 16/09/2025

Very satisfied

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René P.

Published on 27/09/2025 à 19h31 following a purchase from 16/09/2025

no problem

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Andre C.

Published on 27/09/2025 à 18h09 following a purchase from 12/09/2025

Arrived on time

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Pascal B.

Published on 27/09/2025 à 18h06 following a purchase from 01/09/2025

A product advertised as in stock, but delivered 15 days later because it was actually out of stock. This is not very pleasant, especially when it is a wear part and you end up with a bike immobilized.

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Response from Materiel-velo.com Published on 22/10/2025

Hello,

We are sorry for this delay and fully understand the inconvenience caused, especially when it is an essential wear part for the use of your bike.

In some cases, we are dependent on our suppliers' stock, which can exceptionally impact our shipping times, despite an initial indication of stock within 2-4 days. We do our utmost to avoid this type of situation and improve the reliability of our timelines.

Thank you for your understanding,
The Materiel-velo.com team