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D
Rating: 4 out of 5
Transport and delivery without problems.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 014 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 2, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
Very satisfied
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J
Rating: 5 out of 5
Delivery was compliant and fast. Effective
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B
Rating: 5 out of 5
A lot of research on other sites. Equipment. Bike remains the cheapest and above all, the gear is available
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A
Rating: 5 out of 5
Super convenient to be able to buy tires online, pick them up in-store and have them mounted right away
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C
Rating: 5 out of 5
Fast delivery
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J
Rating: 5 out of 5
Hello, very satisfied with the follow-up of my order and the delivery time (product ordered on a Sunday evening and received on Tuesday morning). Very competitive prices. I recommend this site
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M
Rating: 5 out of 5
Online purchase, very interesting prices. Fast delivery with a top welcome to pick up my package in Bondues
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M
Rating: 5 out of 5
Top and fast.
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P
Rating: 2 out of 5
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
D
Rating: 5 out of 5
Impeccable, nothing to report
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J
Rating: 5 out of 5
Good product
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V
Rating: 5 out of 5
material and delivery conform
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J
Rating: 5 out of 5
very quickly delivered product as described
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M
Rating: 5 out of 5
Delivery within the announced deadlines and product as described.
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G
Rating: 5 out of 5
Very good company, products are also very good. The downside is the carrier and the relay point too far from my home, while there are 6 relay points in my municipality. To see for my next orders.
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F
Rating: 5 out of 5
Perfect as usual with Bike Equipment.
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S
Rating: 2 out of 5
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
L
Rating: 5 out of 5
Everything is perfect and very fast
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R
Rating: 5 out of 5
very good
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R
Rating: 5 out of 5
ok
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M
Rating: 5 out of 5
Fast and correct prices, to recommend
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F
Rating: 5 out of 5
Perfect.
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P
Rating: 5 out of 5
Everything is perfect as always.
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P
Rating: 5 out of 5
Good welcome and fast service
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C
Rating: 5 out of 5
Compliant with the order
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D
Rating: 5 out of 5
Very satisfied
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D
Rating: 5 out of 5
★★★★★
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D
Rating: 5 out of 5
Fast shipping
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D
Rating: 5 out of 5
Very fast delivery
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D
Rating: 5 out of 5
Delivery time respected. Top material
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R
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Nothing more to say, easy order, fast delivery to the relay, very satisfied with Matériel-vélo.
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J
Rating: 5 out of 5
Competitive prices and fast delivery
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E
Rating: 5 out of 5
Fast and careful shipping. I recommend.
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P
Rating: 4 out of 5
Material ordered well received, but not delivered to the expected place. Very annoying as the initial delivery location is clearly on your site.
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E
Rating: 5 out of 5
Loyal customer of Matériel vélo, I bought a Pinarello dogma F 2024 frame kit from them three years ago. A crack appeared on the frame and Matériel Vélo opened a warranty with Pinarello. They agreed to replace the frame kit with the new model (New Dogma 2025) and even offered me mineral oil to perform the purge, a handlebar tape, and two hoses. They regularly kept me informed about the progress of the warranty and committed to a delivery time for the new frame which they respected. It is during this type of experience that one can judge the quality of a company. I recommend Matériel vélo without any reservation. It is the best online sales company.
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R
Rating: 5 out of 5
Very good service from Matériel-Vélo, order received in a timely manner.
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P
Rating: 5 out of 5
very good
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